Ratings based on 478 Verified Reviews

4.3 out of 5
88% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Families
by A verified traveler from Los Angeles

Nice hotel close to the Airport

Posted Jul 13, 2017
Pros: close to the Airport, to a supermarket and to two Chinese restaurants.
Cons: one or two in-room complementary bottles of water will be very much appreciated from June to September since it is realy hot.
Location: dine in either of the two Chinese restaurants, go shopping in the supermarket.
convenient, clean and friendly; close to the Airport, to a supermarket and to two Chinese restaurants; free parking and good swimming pool.
Comment from Hotel Management
Jul 19, 2017 by JCB, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler

I liked it a lot.

Posted Jul 3, 2017
The rooms are clean and comfortable. They have a free shuttle to the airport . All the staff was very nice. I will stay there again
Comment from Hotel Management
Jul 7, 2017 by Hampton Inn Management Team, Hotel Management
Dear Valued Guest Thank you for choosing our hotel for your visit to the Valley of the Sun. It's great to hear such kind comments about our hard working staff. It is through our valued guests that our staff stays enthusiastic about what they do. The thing we enjoy most is taking care of our guests, and making sure their stay is excellent. Thank you once again for the great review, and we hope to see you again. Sincerely, Hampton Inn Management Team
5 out of 5
by Laurie

Posted May 21, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017
Hello, Thank you for your feedback! We are pleased you enjoyed your stay! We hope to see you again the next time you are in the Phoenix Area!
4 out of 5
by Ernesto

Posted May 15, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017
Hello, Thank you for your feedback! We are pleased you enjoyed your stay! We hope to see you again the next time you are in the Phoenix Area!
5 out of 5
by Brad

Nice hotel with great people and service.

Posted May 11, 2017 on Hotels
I called in advance and asked them to make sure our room was comfortable when we arrived and they said that they would. When we checked in sure enough our room was very comfortable. Some places turn the air way up when no one is in the room. They were very nice and made sure we had everything we needed. The location was good for the Celebrity Theater although we will likely never return to that venue.
Comment from Hotel Management
Jun 28, 2017
Hello Brad, Thank you for your feedback! We are pleased you enjoyed your stay! We hope to see you again the next time you are in the Phoenix Area!
1 out of 5
by A verified traveler

Never Again

Posted May 10, 2017 on Hotels
I did not receive the room that was confirmed on my reservation. When I complained to the front desk they said they did not even have that type of room. I reserved a 1 bedroom suite that had a bedroom with 2 queen beds, living room and sitting area.
Comment from Hotel Management
Jul 7, 2017
Dear Valued Guest Please accept my sincerest apology for the inconveniences that you have experienced upon your arrival at the Hampton Inn. We certainly understand your disappointment, and realize that we did not live up to your expectations. I want to thank you for bringing these problems to my attention and I want to confirm that I have followed up with our staff regarding the issues you experienced in your stay. We welcome all kinds of feedback from our guests and want to ensure your satisfaction. Sincerely, Hampton Inn Management Team
5 out of 5
by Stefanie

Great Hotel

Posted May 10, 2017 on Hotels
Great hotel. It was in a convenient location for driving back and fourth from Tempe and Scottsdale. Would stay here again.
Comment from Hotel Management
Jun 28, 2017
Hello Stephanie, Thank you for your feedback! We are pleased you enjoyed your stay! We hope to see you again the next time you are in the Phoenix Area!
5 out of 5
by Hector

Posted May 1, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017
Hello, Thank you for your feedback! We are pleased you enjoyed your stay! We hope to see you again the next time you are in the Phoenix Area!
4 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Posted Apr 29, 2017
We had a nice stay there. The free breakfast could have been better though. The beds were comfortable and we had plenty of room.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 24, 2017 on Hotels