Ratings based on 1,444 Verified Reviews

4.3 out of 5
89% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Tucson, AZ

Not What We Expected

Posted Jan 16, 2018
Surprisingly unpleasant visit despite the warm welcome of the lobby decor. Upon entering the room itself, it was clear that there had been no quality control on cleanliness between the previous guest and us. Worst was that the bathroom was unclean and, without going into detail, still had “remnants” of the previous guest. Very gross. Bed setup was strange with a low-budget pressure control mattress (just a valve) on wooden boards. This meant every single movement at night, no matter how small, made the bed creak loudly. Probably one of the worst night’s sleep I’ve had in a long time - I woke up exhausted. Would not recommend this establishment to anyone.
Comment from Hotel Management
Jan 19, 2018 by HotelMgmt, Hotel Management
The situation you encountered is unacceptable and not up to our standards. I've shared your feedback with our housekeeping team and apologize for the inconvenience. We regret not having the opportunity to make things right and hope you’ll give us that chance on a future visit. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

Great location!!!

Posted Jan 8, 2018
Pros: Professional and friendly staff, comfortable rooms, and an excellent workout facility.
Cons: No recommendations, satisfied with my entire stay.
Location: My daughter and I went to a concert, very close to the venue. There was a variety of places to eat and choose from.
I had an outstanding stay at the Hilton Garden Inn Phoenix. The hotel is centrally located. The staff is very professional. It was my second stay at that location. I would definitely recommend it to everyone. If I'm ever in the same location, there is no other place that I would choose to stay.
Comment from Hotel Management
Jan 10, 2018 by HotelMgmt, Hotel Management
Hi, Ray! We appreciate your feedback. It’s wonderful to hear how much you enjoyed your stay and we’re thrilled that our location has worked out so well for you during trips to Phoenix. It was our pleasure to welcome you back for a second visit, and we look forward to seeing you again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Utah

Modern clean rooms

Posted Jan 7, 2018
While the modernclean look of the tooms could come across as cold, the comforts of the room were amazing. The beds have adjustable fkrmness settings. The showers and other comforts were stylish, ckean and comfortable. I lived my stay here even tho it was just for a day to use the airport shuttle for a quick convenient flight access. I misunderstood and thought the breakfast was complimentary, but the staff was very friendly.
Comment from Hotel Management
Jan 9, 2018 by HotelMgmt, Hotel Management
Hi, Vikki. We’re happy you enjoyed our beds and hope you left us feeling well rested before your flight. We apologize if there was a miscommunication regarding breakfast and hope you found it worthwhile, as many guests rave about our options. We look forward to welcoming you back. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Elk Grove, CA

Amazing!!!

Posted Jan 7, 2018
They are nearby the airport. They provide a shuttle at any hour but need to sign up because it could be booked up fast. Drank during happy hour. My husband and I had dinner there which was deliciously yummy. Overall the experience was amazing!
Comment from Hotel Management
Jan 9, 2018 by HotelMgmt, Hotel Management
Thank you for your feedback, Gabriela! We’re happy you and your husband enjoyed your stay and thrilled you had the opportunity to check out our restaurant and happy hour while you were here. We appreciate you taking the time to share your thoughts and look forward to welcoming you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from toronto

Posted Jan 6, 2018
All around satisfied. Staff was great, room spacious, clean and modern. Would definitely stay again. Not much aroundbut that's expected around the airport.
Comment from Hotel Management
Jan 9, 2018 by HotelMgmt, Hotel Management
We’re pleased to hear that you enjoyed your stay and that you’d choose to visit us again in the future. We’d be happy to assist you in exploring the local area, and even provide a complimentary shuttle that can be utilized by guests. We look forward to your return! Thank you.
2 out of 5
by A verified traveler from Danville, CA

Mediocre hotel

Posted Jan 2, 2018
Pros: Location and price.
Cons: See my review.
Location: Did not venture out.
Dark, bland room. Noisy a/c. Very noisy refrigerator. Very plain lounge/eating area. It WAS close to the airport and inwxpensive so maybe I got what I paid for.
Comment from Hotel Management
Jan 4, 2018 by HotelMgmt, Hotel Management
Hi, Doug. While we’re thrilled you enjoyed our location and that you felt you received good value, we strive to exceed our guests expectations. We hope you’ll consider visiting us again in the future so that we can show you the stay you truly deserve. Thank you.
3 out of 5
Recommended
for Everyone
by A verified traveler

Fiesta Bowl

Posted Jan 2, 2018
Pros: Cheap.
Cons: Less sassy front desk staff.
We only stayed a few hours after attending the Fiesta Bowl. Was perfectly fine for a quick nap and shower and a free airport shuttle, but that filled up quickly so we had to take one far earlier than we would have liked.
Comment from Hotel Management
Jan 4, 2018 by HotelMgmt, Hotel Management
We’re happy you decided to stay with us after the Fiesta Bowl, and thrilled you were able to utilize our complimentary airport shuttle. We apologize for the level of service you received as we are often known for excelling in this area. We hope to impress you even more on a future stay. Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

family visit and touring Phoenix area.

Posted Jan 1, 2018
Hotel staff were knowledgeable when questioned about direction to area events. I would recommend this hotel.
Comment from Hotel Management
Jan 3, 2018 by HotelMgmt, Hotel Management
Your recommendation to others is one of the highest compliments we can receive, thank you. We’re thrilled you enjoyed your stay with us and happy we could help you make the most of your visit with family. The next time you’re in Phoenix, we hope to welcome you back again. Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 26, 2017
Quick but great stay, hotel shuttle was fast and reliable.
Comment from Hotel Management
Jan 3, 2018 by HotelMgmt, Hotel Management
Our convenient location near Phoenix International Airport makes us a great option for many guests, and our complimentary airport shuttle is an added bonus. We’re thrilled you found our services efficient and effective for your needs, and we hope you’ll stay with us again in the future. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Close to airport for early flight

Posted Dec 13, 2017
Very good hotel with complimentary shuttle to airport. Air conditioner a little noisy at night otherwise very comfortable
Comment from Hotel Management
Dec 15, 2017 by HotelMgmt, Hotel Management
Between our location and services we offer, like our complimentary airport shuttle, we hope to be a convenient choice for anyone traveling out of Phoenix; I’m thrilled to hear that this was your experience. We apologize for the noise and hope you left us well rested for your flight. Thank you!