Ratings based on 1,278 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Experience

Posted Nov 13, 2017
The Hotel was a great facility. Clean, Staff efficient, and nice accommodations. This is not the hotels fault but the only negative thing I can say is there was really no where close (within walking distance) to eat or to get entertained (movies or shops) other than that it was a great hotel with 24hr service...I will definitely stay here again and recommend it to others....have a great stay....;)
Comment from Hotel Management
Nov 16, 2017 by HPTempeGeneralManager, Hotel Management
Thank you so much for staying with us! We're glad you enjoyed your stay. It is true that we do not have restaurants in walking distance but our hotel shuttle does run anywhere in a 5-mile radius of the hotel and can take you to a number of great restaurants nearby! We look forward to welcoming you back on a future visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from El Paso, TX

Hyatt Tempe

Posted Nov 8, 2017
We appreciated the professionalism and courtesy of the hotel staff, as well as the proximity to our major attractions. Thank you all for a very enjoyable stay.
Comment from Hotel Management
Nov 13, 2017 by HPTempeGeneralManager, Hotel Management
Thank you so much for your great feedback! We're glad you stayed with us and we hope we'll see you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 30, 2017
We only spent one night, but would definitely come back for a longer stay.
Comment from Hotel Management
Oct 31, 2017 by HPTempeGeneralManager, Hotel Management
Thank you so much for staying with us. We appreciate you choosing Hyatt and we're glad you enjoyed your stay. We look forward to welcoming you back on a future visit!
5 out of 5
Recommended
for Everyone
by A verified traveler from lexington, ku

Great

Posted Oct 22, 2017
Excellent staff, clean rooms, best quality rooms, like a 5 star hotel, great breakfast,
Comment from Hotel Management
Oct 23, 2017 by HPTempeGeneralManager, Hotel Management
Thank you so much for staying with us! We're glad you had a great experience and we hope you'll be back to visit us again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to the airport close to the restaurant

Posted Oct 16, 2017
Nice staff good breakfasts great nice day great shuttle that you're around or use Uber for longer distance which is good also
Comment from Hotel Management
Oct 18, 2017 by HPTempeGeneralManager, Hotel Management
Thanks so much for staying with us. We hope you'll be back again soon!
3 out of 5
by A verified traveler

Shower stained, worn, dirty

Posted Oct 13, 2017
The staff was friendly and helpful. The room was average, but the shower was in horrible shape. The floor was stained, the silicone caulk was peeling and appeared to have mold/dark stains. Not what we expected from a Hyatt hotel. The breakfast was not great - the selections were limited on the day we were there and did not taste fresh.
Comment from Hotel Management
Oct 18, 2017 by HPTempeGeneralManager, Hotel Management
Thank you for staying with us. We're sorry to hear you did not enjoy your visit and we'll work hard to fix the issues you experienced. We hope you will give us another opportunity in the future.
3 out of 5
by A verified traveler

Posted Sep 26, 2017
The staff member we dealt with was the night shift and took 30 min to get us in a room, couldn't find reservation even though we gave # to him several times. We had to reserve room again outside of expedia so probably paid for room twice. Will fight with expedia about that today. it was ok we actually moved a mile east to Marriott the next day
Comment from Hotel Management
Oct 9, 2017 by HPTempeGeneralManager, Hotel Management
Thank you for your review. We're sorry to hear you did not enjoy your experience. We will be sure to address your concerns with our overnight staff and we hope you'll give us another opportunity in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cockeysville md

Staff is incredible

Posted Sep 18, 2017
Pros: People
Cons: nothing
Location: Everything is 10 min away. LOVE IT!!!
The staff could not have been nicer. When we first checked in there was a small issue with the reservation but Daniel, the manager, could not have been more professional and kind. Chase was calming us down with his jubilant personality and kind words. Melissa is so sweet and just the most friendly smile ever. These 3 are the face of Hyatt Place and should be commended. Not only did they make our stay perfect but they kept us laughing and having fun the whole weekend. Can't wait to come back and see them again on our next trip to AZ. Hyatt has a great staff there.
Comment from Hotel Management
Sep 19, 2017 by HPTempeGeneralManager, Hotel Management
Hi Carrie, Thank you so much for your great review! I'm so glad to hear that Daniel, Chase, and Melissa took great care of you during your stay. Your comments will be shared with our entire team! We look forward to welcoming you back soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Prescott Valley, AZ

Great except for plane noise

Posted Sep 16, 2017
Location: This is a college town, so Mill Street is nearby with shops and restaurants. The shuttle will take you there.
The hotel staff were really nice and helpful, the hotel is clean and beds were comfortable. I like the little living room type sitting area. We ended up hanging out there because it was so hot outside! We got a pizza for the room and it was delivered by one of the staff, usually they ask that you come down to get it. The balcony is too tiny to call a balcony so don't think you'll be sitting out there. The room was very clean. The only problem was the airplane noise that starts about 5 am. I know we're right by the airport so I guess there is nothing that can be done about that. The free shuttle is good, they take you wherever you want to go in the area, the only downside is there is only one shuttle driver, so you end up going to the airport for other pickups each time you get on to go into town, or to a restaurant. Overall, it was a pleasant one night stay.
Comment from Hotel Management
Sep 19, 2017 by HPTempeGeneralManager, Hotel Management
Thank you for staying with us, Gail! We really appreciate all of your feedback and it will be shared with our staff. We hope you will visit us again on your next trip to Tempe!
5 out of 5
Recommended
for Everyone
by A verified traveler from North Carolina

Very nice, close to the airport

Posted Sep 15, 2017
Pros: Close proximity to airport. Clean, friendly staff
Cons: It would have been nice to have a restaurant or 2 within walking distance.
This was a last minute bookings since our flight was cancelled and we had to re-book. I quickly found this hotel and the great price. The staff was very friendly.
Comment from Hotel Management
Sep 15, 2017 by HPTempeGeneralManager, Hotel Management
Thank you so much for taking the time to share your feedback with us. We're glad to hear our staff took good care of you during your visit and we hope you'll come back again in the future!