Ratings based on 671 Verified Reviews

4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel.

Posted Sep 4, 2017
Great staff. Close to Chase field and airport. Would stay there again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Urbandale, IA.

Nice hotel, close to the Airport

Posted Aug 2, 2017
Good location. Very friendly staff. Easy access to I-10.
Comment from Hotel Management
Aug 18, 2017 by Adam S., General Manager, Hotel Management
I am so glad to see that you enjoyed your recent stay at our property, and that our staff, and convenient location were highlights of your stay. We look forward to your next visit, where I am sure you will have a 5-star experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Nice hotel close to major highways

Posted Jul 25, 2017
Friendly staff always willing to help anyway they can. Hotel is overall clean and well kept. Good location if you have a car to get places since it is located right off the highway
Comment from Hotel Management
Aug 18, 2017 by Adam S., General Manager, Hotel Management
Thank you for your wonderful comments. I am glad that our hard working staff were highlights of your stay. Our location, so close to Downtown Tempe, ASU, and Downtown Phoenix, makes us ideal for travelers visiting the entire metropolitan area. We happily await your return.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Tx

Would have been rated all excellent

Posted Jul 1, 2017
Pros: The bathroom, especially the shower, was larger than other hotels.
Cons: Fix or change out the bedside tables and ice machine
Location: Location is near fwy. Also near Aquarium and Legoland.
Our stay would have been picture perfect if the bedside USB was functional and the ice machine was working. . Luckily the air conditioner worked great considering the temperature outside. Otherwise, our stay was very enjoyable.
Comment from Hotel Management
Jul 7, 2017 by GM, Hotel Management
Hello; Thank you for staying with us when visiting Tempe. We strive to always provide exceptional service and have everything in working order. The feedback you provide will help us address this area of concern and make improvements.
5 out of 5
by Lee

Posted Jun 27, 2017 on Hotels
Comment from Hotel Management
Jul 7, 2017
Hello; Thank your for the review of your experience after staying with us.
5 out of 5
Recommended
for Everyone
by A verified traveler from Gig Harbor WA

Good Central Location

Posted Jun 27, 2017 on Orbitz
Had a wonderful 4 night stay. Rooms were nice, comfortable and quiet. We loved the location as is was close to the airport and local attractions. This will be our go to hotel when staying in Arizona.
Comment from Hotel Management
Jun 29, 2017 by GM, Hotel Management
Hello Andrea; Thank you for choosing to stay with us. We appreciate you taking time to let us know how your stay was.
2 out of 5
by A verified traveler

old run down like an old motel

Posted Jun 23, 2017 on Hotels
Lots of things broken, dirty, loud. Not like any Sheraton I have previously seen
Comment from Hotel Management
Jun 28, 2017
Thank you for taking time to review us. And I apologize we didn't meet your expectations. Would like to have had an opportunity while you were here to address your concerns. But hope you would give us another opportunity to restore your trust in our property.
5 out of 5
by martha

Posted Jun 6, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017
Thank you for staying with us at the Sheraton Phoenix Airport Hotel Tempe. We appreciate your time to review us. And look forward to seeing you again
5 out of 5
by Donovan

Posted Jun 1, 2017 on Hotels
Excellent service
Comment from Hotel Management
Jun 28, 2017
Hello; Thank you for reaching out to review us after your recent stay. Its important to hear how we are doing from our guests.
3 out of 5
Recommended
for Everyone
by A verified traveler from Portland oregon

good for a night or two.

Posted May 30, 2017
Pros: good location
Cons: everything listed above.
Location: close to good priced food locations, shopping, close to airport but not too close.
room was OK, in bathroom toilet was missing hold down nut on one side other wasn't tight had sewer smell coming from it, wrapped a wet towel around it to stop Oder. Breakfast buffet was OK , glad it was included in room, would not have been worth $14 per person. I booked room for three people with two beds but still only came with two coupons for breakfast each day. pool didn't seem heated as listed. outside fireplace was never on we stayed 5 nights.
Comment from Hotel Management
Jun 8, 2017 by GM, Hotel Management
Hello Eric; Thank you for taking time to review on your recent stay. While all your expectations were not met I would like to discuss it further. Please reach out to me.