Ratings based on 499 Verified Reviews

3.6 out of 5
69% of guests recommend
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Portland, OR

Clean, comfortable and convenient

Posted Dec 14, 2017
Pros: The price, the location, the front desk staff, the breakfast. All good.
Location: It's in a block of hotels and they offer discounts to each other's restaurants which was nice. Easy to get to stores and the freeway. Well Done.
This hotel is conveniently located and has a free airport shuttle. The room was reasonably priced, clean and quiet. The free breakfast included eggs, sausage, potatoes, waffles, juice, yogurt, coffee and more. There is a $1 charge at the desk but that's pretty much irrelevant considering everything included. There is a fridge and microwave in the room too.
Comment from Hotel Management
Dec 18, 2017 by DES, Hotel Management
Thank you for choosing our hotel for your comfort needs. We look forward to serving you on your future stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value for an overnight before an early AM trp

Posted Dec 6, 2017
5 AM shuttle on time. Bed & pillows very comfy. Good for an overnight before an early flight
Comment from Hotel Management
Dec 11, 2017 by DES, Hotel Management
Thank you for choosing to stay at our hotel. We look forward to your next stay with us.
2 out of 5
by A verified traveler from Pa.

Charges extra $1.00 for your room reservations ??

Posted Nov 30, 2017
Pros: close to airport
Cons: don't add to bill even a dollar
Location: near airport
Nice hotel....... safe spot........good breakfast ....... but why they add $1.00 per night onto your bill just because they hold your room reservations is ridiculous ........ are they that desperate for money ..... never did I pay for something that stupid ....... and I will never stay at this hotel again .
Comment from Hotel Management
Dec 3, 2017 by DES, Hotel Management
Thank you for staying for with us. Our hotel has service charge for $1 as it covers a number of services including shuttle service. We would like to invite you to stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveler from S. S. Minow

Nice close to airport

Posted Nov 28, 2017
Stayed overnight at this location to catch flight out early it was ok
Comment from Hotel Management
Nov 30, 2017 by Des, Hotel Management
Thank you for your valuable Feedback. We hope to see you again at Sleepinn!!!
2 out of 5
by A verified traveler from Oakville, Ontario, Canada

Needs Facility & Customer Service Improvements

Posted Nov 19, 2017
This hotel charges you an extra fee upon checkout if you book with Expedia or any other third party website. There is not enough seating for breakfast and they did not replenish empty food items in a timely manner. They also forgot to clean our room one day. The shower door in our room was falling apart and did not close properly, allowing water to run out of the shower. The sliding door to the bathroom did not slide closed completely, leaving a 2 inch gap.
Comment from Hotel Management
Nov 27, 2017 by DES, Hotel Management
We are sorry regarding the issues you had. All issues have been corrected. We look forward to serving you soon in the future.
2 out of 5
by A verified traveler

Posted Nov 5, 2017
The hotel was under renovation. The room wasn't not clean and my last night there the fire alarm keeped going off all right long. We never got an explanation what was going on or even an sorry. I will never stay there nor tell anyone else to stay there
Comment from Hotel Management
Nov 27, 2017 by DES, Hotel Management
We are sorry regarding your stay experience. All issues have been fixed and we look forward to welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Vancouver, Canada

Excellent place!

Posted Nov 4, 2017
Pros: Everything
Cons: Nothing
Location: Order food, restaurants around
Loved this place, they gave me early check in, free water and great people. Loved it. Hot breakfast in the mornings too. Couldn't be better! Great pool and hot tub too.
Comment from Hotel Management
Nov 22, 2017 by DES, Hotel Management
We are glad you loved staying with us. Thank you for choosing to stay at our hotel. We look forward to your future stays with us.
2 out of 5
by A verified traveler from AZ

Very disappointing!

Posted Oct 24, 2017
Pros: The location is ideal...near the airport.
Cons: More attention to cleaning staff and general condition of the hotel. Breakfast is not great either.
Location: Near the airport.
Our first room was very warm and the A/C didn't work. When we tried to call the front desk, we discovered we had no phone. And there were dirty towels and used soap in the bathroom. When we complained, a maintenance man came with a phone, but it didn't work with the wall outlet, and he couldn't fix the A/C. We were then moved to a new room, which was fine. However, we do not plan to stay at this hotel again, and we had stayed there many times in the past. It seems to be in a state of disrepair and needs renovation.
Comment from Hotel Management
Nov 22, 2017 by DES, Hotel Management
We are sorry you were unhappy with some issues at our hotel. We have fixes the issues at our hotel and our renovations are complete. We look forward to welcoming you back again.
4 out of 5
by A verified traveler

Posted Oct 23, 2017 on Hotels
Comment from Hotel Management
Nov 22, 2017 by Chintu, Hotel Management
Thank you for staying at our hotel. We are happy you enjoyed your stay with us. We look forward to your future visits.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 22, 2017
Staff and room was great! Very friendly and helpful.
Comment from Hotel Management
Nov 22, 2017 by DES, Hotel Management
We are happy to know you had a great stay with us. Thank you for choosing our hotel. We look forward to your future stays with us.