If you want to sleep with bugs crawling on you
Posted Aug 25, 2016
FIRST OF ALL THIS IS MY FIRST AND ONLY REVIEW OF ANY HOTEL EVERY! If you want to sleep with bugs crawling on you then this hotel is the place for you. Just in one evening/morning I killed 4 of these bugs with one being on the wall to high for me to kill. I complained to hotel staff, got some attitude in return asking me to describe the bugs. I replied " HERE IS A PICTURE", the email was sent and then tried to say the bugs were just mosquitos....apparently that is acceptable for ANGELO HOTEL IN KATOWICE , their staff owners, and GM. I replied to the staff that I really do not drink. I was in town for business and did not want this to distract me. I came back very late and was exhausted. They offered me a new room and a bigger room apparently instead of my Junior Suite, I replied look all I want is a clean room which I paid for and not have to have bugs crawling all over me. They assured me the room was clean and that there were no longer any bug issues because they sprayed. Well after laying in bed for a couple hours...MORE BUGS crawling on me. Killed that one and several others. THIS IS UNACCEPTABLE for anyone to have to deal with this. When checking out, I told the hotel their hotel is INFESTED with bugs, they have ignored to resolve this and allowed this to escalate. I have spent almost 3 hours on the phone with Expedia and recommended to them to take this hotel off their website as an available hotel. Expedia/hotel have failed me. All parties were given a chance 2resolve
Comment from Hotel Management
Aug 29, 2016 by firstname.lastname@example.org, Hotel Management
Dear Mr. Joseph,
We have carefully read and analyzed your feedback and we completely agree that this should not have happened in the hotel. We are very sorry for this inconvenience. Our hotel has the highest cleanliness rates in the city therefore we really care about it; we have checked all our rooms using a professional company. It appears that the bugs escaped into the room from the opened window outside however it was not a good experience for you and we understand that.
We hope that you will give us another chance and visit us again during your next trip to Katowice - we will do our best to make it up for you.