Ratings based on 54 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Sep 21, 2016
Cons: Less invasion of privacy from impatient hotel staff. Improve the wi-fi.
On 4 occasions hotel staff just walked into our room. They would knock once and by the time you've had a chance to reply they've already opened the door and are in your room. They even ignored the do not disturb sign on the door, twice within half an hour. The wi-fi is terrible. I had to stand by the door of my room to pick up the weakest signal. The location of the hotel is good and is near the centre of town. It's clean and functional, but it's a pretty soulless experience overall and is a hotel which is clearly geared up just for business trips and not at all a hotel for leisure.
Comment from Hotel Management
Sep 26, 2016 by Tomasz Piorkowski, Hotel Management
Dear Sir/Madam Please accept our apologies for interrupting your privacy. I fully agree with you that you should not have been disturbed especially when "Do-not-disturb sing is outside. We do have a standard to knock and wait for response three time and obviously this was not performed. Due to this we organized immediate training for our housekeeping staff when we could remind all procedures. Also we enhanced the WiFi signal in the hotel and the internet speed for each room. We hope that you will give us another chance and visit us again - we will do our best to provide you nice, pleasant and interrupted stay in out hotel. Kind regards, Tomasz Piorkowski Regional Director
1 out of 5
by A verified traveler from currently in Poland

If you want to sleep with bugs crawling on you

Posted Aug 25, 2016
Pros: Lobby looked clean
Cons: Hotel should be shut down and sprayed for bugs
Location: Bus stop near by for travelers on a bus, a small mall , train station not that far
FIRST OF ALL THIS IS MY FIRST AND ONLY REVIEW OF ANY HOTEL EVERY! If you want to sleep with bugs crawling on you then this hotel is the place for you. Just in one evening/morning I killed 4 of these bugs with one being on the wall to high for me to kill. I complained to hotel staff, got some attitude in return asking me to describe the bugs. I replied " HERE IS A PICTURE", the email was sent and then tried to say the bugs were just mosquitos....apparently that is acceptable for ANGELO HOTEL IN KATOWICE , their staff owners, and GM. I replied to the staff that I really do not drink. I was in town for business and did not want this to distract me. I came back very late and was exhausted. They offered me a new room and a bigger room apparently instead of my Junior Suite, I replied look all I want is a clean room which I paid for and not have to have bugs crawling all over me. They assured me the room was clean and that there were no longer any bug issues because they sprayed. Well after laying in bed for a couple hours...MORE BUGS crawling on me. Killed that one and several others. THIS IS UNACCEPTABLE for anyone to have to deal with this. When checking out, I told the hotel their hotel is INFESTED with bugs, they have ignored to resolve this and allowed this to escalate. I have spent almost 3 hours on the phone with Expedia and recommended to them to take this hotel off their website as an available hotel. Expedia/hotel have failed me. All parties were given a chance 2resolve
Comment from Hotel Management
Aug 29, 2016 by info.angelo-katowice@viennahouse.com, Hotel Management
Dear Mr. Joseph, We have carefully read and analyzed your feedback and we completely agree that this should not have happened in the hotel. We are very sorry for this inconvenience. Our hotel has the highest cleanliness rates in the city therefore we really care about it; we have checked all our rooms using a professional company. It appears that the bugs escaped into the room from the opened window outside however it was not a good experience for you and we understand that. We hope that you will give us another chance and visit us again during your next trip to Katowice - we will do our best to make it up for you. Kind regards, Tomasz Piorkowski Regional Director
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Fantastic hotel for all gamers travelling to Kato

Posted Apr 15, 2016
Stayed at Hotel for IEM 2015 to watch CSGo live at the SPodek Arena and most pro teams also stayed in the Hotel Angelo as it was a fantastic place to stay and short commute form the arena
Comment from Hotel Management
Apr 23, 2016 by Tomasz Piorkowski, Hotel Management
Dear Christian We were happy to host the IEM 2015 participants. It is nice to hear that you came back home with nice memories from the Hotel angelo by Vienna House Katowice. It will be nice to welcome you again during your next event. Greetings from Katowice and entire angelo by Vienna House team Tomasz Piorkowski Regional Director
5 out of 5
Recommended
for Couples
by A verified traveler from Norfolk

Corporate style hotel

Posted Nov 17, 2015
Pros: Comfortable ,good service and very clean.Ate there one evening and service and food excellent.
Cons: Tourist information.A map of Katowize could easily be provided by the hotel this was mentioned in my review 2014.
Location: Well located, the bus from the airport stopped just outside The Angelo which was such a bonus with luggage.
Forgot to request a bath when booking but staff were obliging and we moved to a room with a bath the following day. A hotel which is used mainly by business men so less geared up to tourists wanting to explore the area. A little impersonal and large but nonetheless the staff were impeccably well mannered and helpful when approached.
Comment from Hotel Management
Jan 11, 2016 by Tomasz Piorkowski - Regional Director, Hotel Management
Dear Mrs. Angie Nice to hear from you. Thank you for your time devoted to share your opinion about our hotel. I have passed your comment over to other departments and thanked them for their effort and great service. Our aim is to let all our guest feel like at home and relax after a busy day and I hope that we achieved it in your case. Please stop by in Angelo Hotel Katowice during your next trip. All the best for the New Year 2016. Tomasz Piorkowski Regional Director
5 out of 5
Recommended
for Everyone
by A verified traveler from Scotland

Fabulous!

Posted Nov 10, 2015
Absolutely amazing hotel! Room was fantastic, warm and with great view of the Spodek. Bathroom was very clean and tidy. Staff was friendly and very helpful. Location of the hotel is great, close to city centre and next to the shopping mall with anything you want! Bus stop is pretty close to the hotel which was very helpful on the early morning ( first bus is going to airport at 4:04am). I would recommend that hotel to anyone!!!
Comment from Hotel Management
Nov 12, 2015 by Tomasz Piorkowski - Regional Director, Hotel Management
Dear Mr. Bartek Thank you for sharing your opinion. We are so happy that we fulfilled your expecations and our hotel appeared to have very convenient location. Hopefully see you soon. Greetings from Katowice. Tomasz Piorkowski Regional Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice accommodations, clean, excellent staff.

Posted Sep 13, 2015
Polite, friendly and efficient staff; good food, excellent breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel next to clinic

Posted Aug 19, 2015
Really nice , model hotel , exelent food in hotel restaurant , very recommended
Comment from Hotel Management
Feb 13, 2016 by Tomasz Piorkowski (Regional Director), Hotel Management
Dear Sir/Madam, Thank you for your kind words. I am delighted that you have enjoyed the stay in our hotel and that you wish to recommend our services to other travellers. Hope to see you soon in our hotel. Best regards, Tomasz Piorkowski (Regional Director)
4 out of 5
Recommended
for Everyone
by A verified traveler from MB

Stop in katowice

Posted Jun 30, 2015
Hotel was excellent ad it was used thw most on my yrip since there really isn't anything in katowice so we made the most of resting up in our hotel with the odd venture to town center.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Warsaw

nice hotel

Posted Apr 13, 2015
Good hotel for business trip, located near the railway station. I was stay only one night but I'm planning to visit it again. Very good food.
Comment from Hotel Management
May 7, 2015 by Tomasz Piorkowski, Hotel Management
Dear Sir/Madam, We are very glad that we could host you in angelo Hotel Katowice and that you are satisfied with our services. We will be looking forward to się you again during your next visit to Katowice. Kind regards, Tomasz Piorkowski General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great Hotel close to Spodek

Posted Mar 17, 2015
Pros: I like the hotel because it was very close to many of the places I needed to go to such as Spodek. It also had a nice atmosphere about it as well.
Location: There were plenty of shopping plazas and although I didn't use them, a lot of public transportation. Spodek is definitely a key location close by.
I went to Katowice, Poland for the first time this past week on my own for the IEM World Championships. The hotel is about a 10 minute walk to Spodek, where the event was held making it a great location to get to and from. Not far from the hotel is a shopping mall where you can buy essentials like groceries and a SIM card for those international travelers. There's also a KFC located in the mall. The KFC in Poland is very good! The breakfast buffet was plentiful and wasn't too expensive also. You could just walk in and have it charged to your room account. I've had dinners several times at the hotel as well. The steak was delicious. Because it was an event, there were plenty of people at the bar late at night, but you could always get your drink. It was a great time.
Comment from Hotel Management
May 7, 2015 by Tomasz Piorkowski, Hotel Management
Dear Sir, Thank you for sharing your opinion regarding your recent stay in angelo Hotel Katowice. We are very glad that our location was convenient for you and we fulfilled your expectations regarding our steak offer which we are specializing in. I hope that we will have another opportunity to welcome you again in our hotel during your next visit in Katowice. With kind regards, Tomasz Piorkowski General Manager