Ratings based on 280 Verified Reviews

4.6 out of 5
95% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017
Excellent location in the centre of Katowice. Hotel staff very helpful and booked taxi airport transfer direct with hotel for 120 zlotys. Good choice at breakfast. Could have done with a bigger duvet on the beds!!
Comment from Hotel Management
Feb 16, 2017 by Ania, Hotel Management
Dear Sir/Madam Thank you for your feedback. We are glad that you enjooyed staying with us and the hotel location was convenient for you. As regards our duvets the reason why we use two small ones except of one big is so in case of double occupancy each guest has separate one. We are sorry if that caused any inconvenience for you. We look forward for your next visit. Anna Gorczyca-Dziewięcka Resident Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Newcastle Upon Tyne

Nice Hotel for Business travellers

Posted Feb 1, 2017
Pros: nice staff, good location, good food, nice and quite rooms,
Cons: The heating in the room can be loud (winter only), old TV no media player built in (no USB port).
Location: close to the city central, shopping centers, and nice restaurants
I have enjoyed my stay over all. I will return if I'll be in the area again, an I will recommend to my colleagues and friends as well.
Comment from Hotel Management
Feb 11, 2017 by Anna Gorczyca-Dziewięcka Resident Manag, Hotel Management
Dear Mrs. Kori Thank you for your feedback. We really appreciate your time devoted to share your opinion. We apologize for the inconvenience connected with the heating. We are glat that you are planning to come back - it will be really nice to welcome you again. Thank you for recommending us to your friends. Greetings from Katowice from entire angelo team, Anna Gorczyca-Dziewięcka Resident Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield

Lovely hotel, with one exception, the Prom music

Posted Jan 20, 2017
Pros: It was ideal for us, there was nothing we didn't like
Location: It was central, with a shopping centre over the road
Lovely hotel, modern with lovely clean, comfortable rooms, friendly, helpful staff & free wifi. The breakfasts were good & thoroughly enjoyed the meals we had there. The one exception was a prom on Friday 13th January, couldn't sleep because they had a prom there with very, very loud music till 5am. Rang & complained to reception who told us there had been complaints & they had asked the music to be turned down, to no avail but it should finish about 4am.
Comment from Hotel Management
Jan 26, 2017 by Anna Gorczyca-Dziewięcka, Hotel Management
Dear Mr. Bob Thank you for the feedback. We apologize for the inconvenience connected with the laud music. It does not happen very often in our hotel, but we did have the prom that day. We hope that you will give us another chance and visit us again - we will do our best to make it up for you during your next visit. Kind regards, Anna Gorczyca-Dziewięcka Resident Manager
5 out of 5
by A verified traveler

Great Location

Posted Dec 14, 2016 on Hotels
Was good
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Sir/Madam Thank you for choosing our hotel for your recent stay in Katowice. We appreciate the hotel appraisal and we are glad that we fulfilled your expectations. It will be nice to host you again. All the best in the New Year 2017. Anna Gorczyca-Dziewięcka Resident Manager & the hotel team
5 out of 5
by A verified traveler

Great Location

Posted Dec 12, 2016 on Hotels
My stay was good. Hotel personnel are very helpful.
Comment from Hotel Management
Jan 4, 2017 by General Manager, Hotel Management
Dear Sir/Madam Thank you for the feedback. We look forward for your next visit. All the best in the New Year 2017. Anna Gorczyca-Dziewięcka Resident Manager & the angelo by Vienna House Katowice team
2 out of 5
by A verified traveler

Posted Sep 21, 2016
Cons: Less invasion of privacy from impatient hotel staff. Improve the wi-fi.
On 4 occasions hotel staff just walked into our room. They would knock once and by the time you've had a chance to reply they've already opened the door and are in your room. They even ignored the do not disturb sign on the door, twice within half an hour. The wi-fi is terrible. I had to stand by the door of my room to pick up the weakest signal. The location of the hotel is good and is near the centre of town. It's clean and functional, but it's a pretty soulless experience overall and is a hotel which is clearly geared up just for business trips and not at all a hotel for leisure.
Comment from Hotel Management
Sep 26, 2016 by Tomasz Piorkowski, Hotel Management
Dear Sir/Madam Please accept our apologies for interrupting your privacy. I fully agree with you that you should not have been disturbed especially when "Do-not-disturb sing is outside. We do have a standard to knock and wait for response three time and obviously this was not performed. Due to this we organized immediate training for our housekeeping staff when we could remind all procedures. Also we enhanced the WiFi signal in the hotel and the internet speed for each room. We hope that you will give us another chance and visit us again - we will do our best to provide you nice, pleasant and interrupted stay in out hotel. Kind regards, Tomasz Piorkowski Regional Director
5 out of 5
by Paul from Bassingham Lincoln

Good place o stay in Katowice

Posted Aug 31, 2016 on Hotels
Hotel staff are very good. When in Katowice I always stop here. And if anyone asks advice where to stay when in the area I am happy and confident to recommend
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Dear Mr. Paul Thank you for your feedback and recommendation. We will work hard to maintain and even raise up our services. All the best from entire angelo team, Tomasz Piorkowski Regional Director
5 out of 5
by Judith

Fantastic

Posted Aug 30, 2016 on Hotels
Loved Poland, the hotel and staff were friendly and accommodating. The Polish people were also friendly and helpful. Katowice is lovely and is an excellent base for exploring the wider area eg Kraków. Loved every minute and will be returning.
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Dear Mrs. Judith, Thank you very very much for all your kind words in this comment. It was very kind of you to share this with us. Our city has a lot to offer - our Reception will be happy to present you all options to spend a nice time. I will be our pleasure to welcome you again in the Hotel angelo by Vienna House. Kind regards, Tomasz Piorkowski Regional Director & the hotel team
5 out of 5
by Petra

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Sep 10, 2016 by General Manager, Hotel Management
Dear Mrs. Petra Thank you for the hotel appraisal. See you during your next trip to Katowice, Tomasz Piorkowski Regional Director and the hotel team
1 out of 5
by A verified traveler from currently in Poland

If you want to sleep with bugs crawling on you

Posted Aug 25, 2016
Pros: Lobby looked clean
Cons: Hotel should be shut down and sprayed for bugs
Location: Bus stop near by for travelers on a bus, a small mall , train station not that far
FIRST OF ALL THIS IS MY FIRST AND ONLY REVIEW OF ANY HOTEL EVERY! If you want to sleep with bugs crawling on you then this hotel is the place for you. Just in one evening/morning I killed 4 of these bugs with one being on the wall to high for me to kill. I complained to hotel staff, got some attitude in return asking me to describe the bugs. I replied " HERE IS A PICTURE", the email was sent and then tried to say the bugs were just mosquitos....apparently that is acceptable for ANGELO HOTEL IN KATOWICE , their staff owners, and GM. I replied to the staff that I really do not drink. I was in town for business and did not want this to distract me. I came back very late and was exhausted. They offered me a new room and a bigger room apparently instead of my Junior Suite, I replied look all I want is a clean room which I paid for and not have to have bugs crawling all over me. They assured me the room was clean and that there were no longer any bug issues because they sprayed. Well after laying in bed for a couple hours...MORE BUGS crawling on me. Killed that one and several others. THIS IS UNACCEPTABLE for anyone to have to deal with this. When checking out, I told the hotel their hotel is INFESTED with bugs, they have ignored to resolve this and allowed this to escalate. I have spent almost 3 hours on the phone with Expedia and recommended to them to take this hotel off their website as an available hotel. Expedia/hotel have failed me. All parties were given a chance 2resolve
Comment from Hotel Management
Aug 29, 2016 by info.angelo-katowice@viennahouse.com, Hotel Management
Dear Mr. Joseph, We have carefully read and analyzed your feedback and we completely agree that this should not have happened in the hotel. We are very sorry for this inconvenience. Our hotel has the highest cleanliness rates in the city therefore we really care about it; we have checked all our rooms using a professional company. It appears that the bugs escaped into the room from the opened window outside however it was not a good experience for you and we understand that. We hope that you will give us another chance and visit us again during your next trip to Katowice - we will do our best to make it up for you. Kind regards, Tomasz Piorkowski Regional Director