Ratings based on 247 Verified Reviews

4.1 out of 5
87% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

mediocre

Posted Feb 4, 2017
Pros: Comfortable, good fitness centre and good value, plus ample parking.
Cons: Mini bar in room would have been nice, and hair conditioners to go with the shampoos - thought these would have been standard for 4*.
Location: Katowice is not the nicest town, but the park next door to the hotel is pleasant.
On arrival at hotel found the receptionist who checked me in, to be rather unfriendly and not at all welcoming. The waiters were pleasant and the other receptionists that I had dealings with, but I would have expected a mini bar in the room for 4* plus hair conditioners as well as shampoo. The fitness centre was lovely to have and I used this a couple of times. The room was pleasant and comfortable, although I had asked for queen sized bed and ended up with twin beds - not really a problem. The first meal I had was quite horrid. I opted for fish, and it was too salty and dry. The next two evenings I ordered a goats cheese and spinach pancake, and that was very tasty. The breakfasts were continental and superb. It was good to have free parking on site and never a problem finding a space. Good value, all in all.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 24, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Sep 25, 2016 on Hotels
The first time experience this hotel and great environment which near great natural park for jogging
3 out of 5
Recommended
for Everyone
by A verified traveler from Tel Aviv, Israel

On the overall I like this hotel.

Posted Jul 9, 2016
Pros: Breakfast, free parking, general atmosphere.
Cons: Don't disconnect refrigerator when leaving room. Bathroom tub/shower designed to be very dangerous. More hermetic separation between bathroom and room
Location: Nice location, close to city centers and at the same time provides a vacation feeling
It has been my second sTay in this hotel. In the overall it is clean, comfortable and provides an upscale feeling. However, the attempt to provide a architecturally attractive and rich guest rooms, yielded with relatively small space of the rooms and bathrooms and lack of privacy when using bathrooms if more than one person is in the room. other than that I like everything about this hotel.
5 out of 5
by Dritëro from Kosovo

Great Hotel

Posted Jun 12, 2016 on Hotels
Good Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from zee

Great hotel

Posted Jun 11, 2016
Great price and quality service good location. Bring it on for next time
5 out of 5
Recommended
for Everyone
by A verified traveler

hotel and staff

Posted Jun 7, 2016
Fantastic hotel and staff, made our stay very comfortable. Thank you
4 out of 5
by Aleksandrs from Exeter

High quality hotel with poor customer service

Posted May 15, 2016 on Hotels
Good hotel overall, we only stayed for 1 night as a stopover in Katowice on our way back to Vilnius. Very good location, safe parking (not that easy to find though!). The worst thing we found was customer service, i.e. how staff 'greeted us' - from the very first second it felt like we owe them something!? Very, very unfriendly (borderline rude), but after some awkwardness and once we got checked in - the room and all of it's facilities were great, very spacious and luxurious, nothing negative at all!
4 out of 5
by A verified traveler

Clean and comfortable, helpful staff

Posted Mar 9, 2016 on Hotels
Good place for a good nights sleep, staff were all friendly and helpful but on occasion had to wait 15min or more for a cab as it is quite a bit out of town
4 out of 5
by peter from Bury

Good clean honest value for pleasant stay

Posted Feb 14, 2016 on Hotels
Hotel a little bit on the outskirts of town Pros- no problem parking either behind the hotel or outside on the road Cons- very little in the way of life around the hotel but it was dark and gloomy so maybe unfair to judge what was across parkland Good pleasant restaurant , bar areas and very reasonable for the overall stay . Would definitely stay again