High quality hotel with poor customer service
Posted May 15, 2016 on Hotels
Good hotel overall, we only stayed for 1 night as a stopover in Katowice on our way back to Vilnius. Very good location, safe parking (not that easy to find though!). The worst thing we found was customer service, i.e. how staff 'greeted us' - from the very first second it felt like we owe them something!? Very, very unfriendly (borderline rude), but after some awkwardness and once we got checked in - the room and all of it's facilities were great, very spacious and luxurious, nothing negative at all!