Turkish bath, Thai massages, sports massages, massage/treatment rooms

Reviews of Hotel Monopol

5 out of 5
Hotel Monopol
ul. Dworcowa 5, Katowice, Silesian

Reviews

9.0

Wonderful

Rating 10 - Excellent. 145 out of 227 reviews" "
Rating 8 - Good. 63 out of 227 reviews" "
Rating 6 - Okay. 10 out of 227 reviews" "
Rating 4 - Poor. 5 out of 227 reviews" "
Rating 2 - Terrible. 4 out of 227 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Pascal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, great gym and location. Minor issues with in room phone not working which created some difficulties.
Stayed 6 nights in Feb 2024
Response from FOM - Katarzyna Sobczak on Feb 26, 2024
Dear Sir/Madame,Thank you. I am delighted you had such a great experience and we look forward to welcoming you back. Kind regards,Katarzyna SobczakFront Office Manager

10/10 Excellent

Juan Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from FOM - Katarzyna Sobczak on Dec 27, 2023
Dear Sir/Madame,Thank you for your lovely feedback. We are delighted that you had such an enjoyable stay and we look forward to welcoming you back to The Monopol the next time you visit Katowice.Warm regardsKatarzyna SobczakFront Office Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love the location, near the train station, restaurants, etc. Hotel is beautiful with friendly staff
Stayed 4 nights in Nov 2023
Response from FOM - Katarzyna Sobczak on Dec 1, 2023
Dear Sir,Thank you for your lovely review. We’re delighted to learn that you have enjoyed your stay and hope to welcome you back in the near future.Kind Regards, Katarzyna SobczakFront Office Manager

10/10 Excellent

Adam

Stayed 1 night in Aug 2023
Response from FOM - Katarzyna Sobczak on Oct 10, 2023
Dear Sir/Madame,Thank you for taking the time to share your feedback with us. We are delighted to see that you had a 10/10 experience with Hotel Monopol! I I hope we will be able to welcome you back soon.Warm regards,Katarzyna SobczakFront Office Manager

10/10 Excellent

dieter

Stayed 2 nights in Aug 2023
Response from FOM - Katarzyna Sobczak on Oct 10, 2023
Dear Sir/Madame,Thank you for taking the time to share your feedback with us. We are delighted to see that you had a 10/10 experience with Hotel Monopol! I I hope we will be able to welcome you back soon.Warm regards,Katarzyna SobczakFront Office Manager

10/10 Excellent

Zbigniew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Bradley, Watford City

Stayed 1 night in Jun 2023

2/10 Terrible

Md Shariful

Stayed 2 nights in Jun 2023

10/10 Excellent

Aleksandra

Stayed 1 night in Apr 2023
Response from FOM - Katarzyna Sobczak on May 1, 2023
Thank you for your kind review and feedback it's a pleasure to hear you had an enjoyable stay and you liked our rooms. I hope we have the pleasure of welcoming you back on another occasion. Warm regards,

10/10 Excellent

Shadi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, very good breakfast, best area in the town .
Stayed 3 nights in Mar 2023
Response from FOM - Katarzyna Sobczak on May 1, 2023
Thank you for your kind review and feedback it's a pleasure to hear you had an enjoyable stay and you liked our rooms. I have passed your comments along to our Restaurant Manager . I hope we have the pleasure of welcoming you back on another occasion.Kind regards,Reception

10/10 Excellent

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from o on Feb 6, 2023
Bardzo dziękujemy za wysoką ocenę. Cieszymy się, że pobyt był udany. Będzie nam miło gościć ponownie.Alex Polonekfront desk

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from o on Feb 6, 2023
Bardzo dziękujemy za wysoką ocenę. Cieszymy się, że pobyt był udany. Będzie nam miło gościć ponownie.Alex Polonekrecepcja

10/10 Excellent

Lukasz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from o on Feb 6, 2023
Bardzo dziękujemy za wysoką ocenę. Cieszymy się, że pobyt był udany. Będzie nam miło gościć ponownie.Alex Polonekrecepcja

8/10 Good

Grazyna

Stayed 1 night in Oct 2022

10/10 Excellent

Izabela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wspaniały hotel, piękne wnętrza.Pokój bardzo wygodny. Przemiła obsługa .Wszystko na najwyższym poziomie,bardzo polecam Hotel Monopol.
Stayed 1 night in Aug 2022

10/10 Excellent

Zalozinski

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great stay
Stayed 1 night in Jul 2022

10/10 Excellent

Naser

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Jun 2022
Response from Hotel Monopol on Jul 5, 2022
Dear Guest, Thank you for choosing Monopol Hotel for your stay. We appreciate your feedback and the high score left on hotels.com. We are happy to learn that you enjoyed your stay. Hope to see you again! Best regards, Manuela Maćkowiak Front Desk manager

8/10 Good

Josh

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2022
Response from Grzegorz Leraczyk, Reception dept. on Feb 23, 2022
Dear Sir, Thank you for deciding to stay with us and for the high score you left on Hotels.com. We do appreciate our Guest’s feedback. Hope to see you again.

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All perfect since arrival till departure.
Stayed 1 night in Oct 2021
Response from Front Desk on Oct 25, 2021
Dear Sir, Thank you for deciding to stay with us and for the high score you left on Hotels.com. We do appreciate our Guest’s feedback. Hope to see you again.

10/10 Excellent

Steve

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The monopoly of Monopole.
A fantastic Hotel. When the renovation is complete, hotel and surrounding area, it will be amazing. My future destination!
Stayed 1 night in Aug 2021

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Reception on Mar 13, 2021
Dear Guest. Thank you for deciding to stay with us and for the high score you left on Hotels.com. We do appreciate our Guest’s feedback. Hope to see you again.

10/10 Excellent

Aleksiej

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Monopol
This is very good hotel with swimming-pool and sauna. Rooms are very clean. Personnel are polite and helpfuul. Toalettries are from Occitan - famous french cosmetic brand - high quality. An only problem,- temporarily they don't have parking.
Stayed 1 night in Nov 2020
Response from reception on Nov 14, 2020
Dear Sir, Thank you for choosing Monopol Katowice. We appreciate your feedback left on hotels.com and we are happy to learn that you enjoyed your stay in our hotel. Hope to see you again. Sincerely Yours, Aleksandra Związek-Polonek front desk

10/10 Excellent

Artur, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, in city center, close to all restaurants
Stayed 1 night in Sep 2020
Response from Reception on Sep 7, 2020
Dear Sir, Thank you for deciding to stay with us and for the high score you left on Expedia.com. We do appreciate our Guest’s feedback. Hope to see you again. Sincerely Yours, Manuela Maćkowiak Front desk manager

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place in Katowice.
Lovely place to stay in Katowice. Good gym and spa. Nice restaurant. Area is under serious renovation but not too noisy.
Stayed 1 night in Jul 2020
Response from Karolina Lamch on Jul 16, 2020
Dear Sir, Thank you for choosing the Monopol Katowice. We appreciate your feedback left on hotels.com and we are happy to learn that you enjoyed your stay in our hotel. Hope to see you again. Sincerely Yours Karolina Lamch Front desk

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great choice and very comfortable.
Very nice, despite current building work
Stayed 1 night in Feb 2020
Response from Reception on May 12, 2020
Dear Sir, It was a pleasure that we could host you in our hotel. We are glad that the work we have done is reflected in the satisfiction od our Guests. We hope you will visit us soon. In front of the hotel (after street's renovation) there will be a beautiful promenade - you can't miss it. Sincerely Yours, Manuela Mackowiak Front desk manager

10/10 Excellent

Andy

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2020
Response from Reception on May 12, 2020
Dear Sir, Thank you for a such positive and high rating. We are very happy that we can host you so often. We are constantly striving to make Guest's stay at the Monopol Hotel a pleasant and unforgettable experience. Look forward to welcome you again! Sincerely Yours, Manuela Maćkowiak Front desk manager

8/10 Good

Avivit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Reception on May 12, 2020
Dear Guest, We are glad to receive your opinion. Thank you for such high estimate. We cordially invite you to visit us again! Sincerely Yours, Manuela Maćkowiak Front desk manager

10/10 Excellent

Jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel in good location. Nice rooms and comfortable bed.
Stayed 3 nights in Dec 2019
Response from Manuela Maćkowiak - Front desk manager on May 10, 2020
Dear Sir, On the behalf of the entire staff of Hotel Monopol I would like to thank you for taking time and writing opinion about your stay in our hotel. Your nice thoughts regarding room equipment are very much appriciated. We warmly invite to visit the Monopol in future. Sincerely Yours,

2/10 Terrible

Wesley

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Party night
Rooms in the ball room should not be hired out on a party night
Stayed 1 night in Dec 2019
Response from Manuela Maćkowiak - Front desk manager on May 10, 2020
Dear Guest, We are truly sorry for the inconveniences encountered with the type of room. You are always kindly ask to inform reception about all issues. We are always willing to help. We will take into account your oppinion. Next time we will provide a room in other side of our building. Should you have any other questions feal free to contact us. We are always to our guests disposal. Sincerely Yours,

8/10 Good

Kenneth

Liked: Staff & service, room comfort
Nice stay, needs a refurb
A very nice hotel but a little tired but that adder to its charm service was friendly breakfast was extremely expensive and is limited
Stayed 1 night in Nov 2019
Response from Manuela Maćkowiak - Front desk manager on May 10, 2020
Dear Sir, Thank you very much for sharing us with your opinion. We are pleased to hear such good comment about our staff. We regret to hear that you weren't satisfied with our breakfast. We passed your comments to the Restaurant Manager. Please also note that we have two kind of breakfast: 1) Full breakfast buffet in Cirstallo Restaurant (1 floor), 2) Small breakfast served in Cafe Monopol (ground floor). Should you have any questions do not hesitate to contact us. Somcerely Yours,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel near train station
Everything very well organized, great food. Perfect place to stay.
Stayed 1 night in Jul 2019
Response from Kazimiera Gajda on Jul 28, 2019
Dear Guest, Thank you for choosing the Monopol Katowice. We appreciate your feedback left on Hotels.com and we are happy to learn that you enjoyed your stay in our hotel. We warmly invite you to visit the Monopol in future. Best Regards,

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent location, friendly efficient staff
Stayed 1 night in Jun 2019
Response from Manuela Maćkowiak on Jul 10, 2019
Dear Sir, Thank you for your recent stay at the Monopol hotel and for your feedback. We are pleased to learn that you enjoyed your stay at the Monopol. It is vital for us to make our Guests' stays comfortable. We are looking forward to your next visit. Best regards, Manuela Maćkowiak Front Desk Manager

8/10 Good

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The dining room was very inviting and bright and they served a good breakfast.
Stayed 3 nights in Jun 2019
Response from Monopol Hotel on Jun 25, 2019
Dear Guest, Thank you for deciding to visit the Monopol in Katowice. Your high rating and positive review posted on Expedia allow us to think that you had a comfortable stay at our hotel. It will be a pleasure to host you again in future. Best Regards, Monopol Hotel

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2019
Response from Hotel Monopol on May 3, 2019
Dear Guest, Thank you for choosing Monopol hotel. We appreciate your feedback left on Hotels.com. and warmly invite you to stay at Monopol during your next visit in Katowice.

8/10 Good

Will

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel but annoying dog barking
Everything about the stay was great apart from the dog barking all night in the room nearby. I didn’t know they allowed pets in the hotel.
Stayed 1 night in Mar 2019
Response from Hotel Monopol on Mar 26, 2019
Dear Guest, thank you for choosing the Monopol hotel for your stay in Katowice and for posting your evaluation on Hotels.com website. We look forward to receiving you in again. Best Regards, Hotel Monopol

6/10 Okay

Nichola

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Didn't get what I paid for
I paid for a double bed and received a single bed. When I told them about this they said they were overbooked and offered no solution.
Stayed 5 nights in Feb 2019
Response from Hotel Monopol on Mar 18, 2019
Dear Madam, thank you for choosing the Monopol hotrel for your stay in Katowice and for taking your time to leave a review of our hotel. At the same time we are very sorry that we did not meet your expectations regerding the room, but we assigned you to the next best available room in the hotel. We hope to have the opportunity to welcome you again at the Monopol. Best Regards, Monopol Hotel

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with friendly staff. Extremely clean and well presented and in an ideal location for bars and restaurants!
Stayed 4 nights in Feb 2019
Response from Hotel Monopol on Mar 14, 2019
Dear Guest, thank you for your positive comments, we appreciate the feedback you left on Hotels.com. At the same time we are pleased to learn that you enjoyed your stay at the Monopol Katowice. It is vital for us to make our Guest's stay comfortable. We look forward to welcoming you again. Best Regards, Kazimiera Gajda Front Desk

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019
Response from Karolina Lamch on Mar 6, 2019
Dear Guest, thank you for choosing the Monopol hotel for your stay in Katowice and for posting your evaluation on Expedia website. We do appreciate our Guest’s feedback. Hope to see you again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good hotel for this area
Stayed 2 nights in Jan 2019
Response from Manuela Maćkowiak on Jan 31, 2019
Dear Guest, Thank you for choosing Monopol hotel. We appreciate your feedback left on Hotels.com. and warmly invite you to stay at Monopol during your next visit in Katowice. Best Regards, Manuela Maćkowiak Front Desk

8/10 Good

Daiki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Karolina Lamch on Jan 20, 2019
Dear Guest, thank you for choosing the Monopol hotel for your stay in Katowice and for posting your evaluation on Expedia website. We do appreciate our Guest’s feedback. Hope to see you again. Best Regards, Karolina Lamch Recepecja/Front desk

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Manuela Maćkowiak Front Desk on Dec 29, 2018
Dear Sir or Madam, Thank you for staying at Monopol hotel and for posting your evaluation on Expedia portal. We are glad that you enjoyed your stay and appreciate your high rating. We hope we will have the opportunity to welcome you at the Monopol again. Best regards, Manuela Maćkowiak Front Desk

10/10 Excellent

Aleksiej

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay in 5 star hotel
Everything was perfect. It is strange that choice for breakfast was not so interesting comparing to the other hotels in Poland (like Qubus). The hotel has nearby garage. The hotel has swimming-pool saunas. Unfortunately dry sauna was not prepared - for the level of the hotel it should be hot for all the period when SPA center is open.
Stayed 1 night in Aug 2018
Response from Karolina Lamch on Aug 26, 2018
Dear Sir, Thank you for expressing your opinion regarding the Monopol Katowice on Expedia. We are glad you chose our hotel. Thank you for positive comments. Please kindly inform us what kind of offer would you like to see in our breakfast. We will be glad for direct contact with our hotel. A careful note has been taken of your comment regarding the SPA center. Should you have any questions, please do not hesitate to contact us. We look forward to greeting you in the near future. Sincerely yours, Karolina Lamch Front Desk

10/10 Excellent

Noel, Copenhagen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Grand Experience
The Hotel Monopol combineds old world grandeur with incredibly warm and welcoming g service. We were treated like old friends. A real gem in the heart of Katowice.
Stayed 2 nights in Mar 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay
Excellent location with access to shopping, pubs and restaurants. Parking is a bit difficult.
Stayed 5 nights in Nov 2017

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2017

10/10 Excellent

Luke, Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with good breakfast and WIFI
My experience was good - the staff were friendly, the room was pleasant and comfortable, good shower, bed was comfortable, WIFI was good. No complaints. Also had a good breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice and comfortable
very old schoool classic comfortabole hotel totally in heart of Katowice strongly recommended
Response from General Manager on Dec 29, 2016
Dear Guest, Thank you visiting Hotel Monopol in Katowice and for submitting your opinion to Hotels.com. Thank you for high rating, it convince us that you had a comfortable stay. We look forward to your next stay. Please feel free to contact us if you have any questions. Faithfully yours, Kazimiera Gajda Reception