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Reviews of Holiday Inn Express and Suites, an IHG Hotel

2.5 out of 5
Holiday Inn Express and Suites, an IHG Hotel
1010 Douglas Pike, Smithfield, RI

Reviews

8.0

Very Good

Rating 10 - Excellent. 316 out of 786 reviews" "
Rating 8 - Good. 263 out of 786 reviews" "
Rating 6 - Okay. 96 out of 786 reviews" "
Rating 4 - Poor. 65 out of 786 reviews" "
Rating 2 - Terrible. 46 out of 786 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities
We only stayed one night at the hotel and were there for about 12 hours! Parking and check in were quick and easy. The hotel was clean, but felt a bit dated. Beds were comfortable. Fitness room was small, but did the job. Breakfast was fine for our needs. No complaints overall!
Stayed 1 night in Apr 2024
Response from RP on Apr 15, 2024
Dear Guest,Dear ,Thank you for taking the time to tell us about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express.Sincerely,Raj Patel General Manager

6/10 Okay

Ralph, Wallkill

Liked: Cleanliness
No plain eggs for breakfast, only cheese omelettes. Not good for lactose intolerant folks
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

MAN

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

MaryAnne

Business traveler, Traveled with family
Disliked: Amenities, property conditions & facilities
Did not have a clean smell to it. Not well lit . The pool was freezing .printers did not work .
Stayed 1 night in Apr 2024

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

2/10 Terrible

Alison

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Terrible, smelled like smoke, dirty , extremely noisy
Stayed 1 night in Apr 2024

8/10 Good

Gerard

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024

10/10 Excellent

Sakinah

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from RP on Apr 10, 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 401-231-6300 or gm.smithfield@gmail.com.Sincerely,Raj Patel General Manager 401-231-6300 gm.smithfield@gmail.com

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

James

Stayed 1 night in Mar 2024

4/10 Poor

Charles

Disliked: Cleanliness
Room not cleaned upon checkin. Had to get a new room.
Stayed 1 night in Mar 2024
Response from RP on Apr 10, 2024
Dear Charles,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 401-231-6300 or gm.smithfield@gmail.com.Sincerely,Raj Patel General Manager 401-231-6300 gm.smithfield@gmail.com

10/10 Excellent

Eli

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Mar 2024

8/10 Good

Laurene

Liked: Cleanliness, staff & service, property conditions & facilities
Dirty carpet in room needs to be removed or replaced Overall, I had a nice stay.
Stayed 1 night in Mar 2024
Response from RP on Apr 10, 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 401-231-6300 or gm.smithfield@gmail.com.Sincerely,Raj Patel General Manager 401-231-6300 gm.smithfield@gmail.com

10/10 Excellent

Erin

Stayed 1 night in Mar 2024

4/10 Poor

Jeffrey

The people above my room let their children run around at 6:30 a.m. and continued until we left in the morning.
Stayed 2 nights in Mar 2024
Response from RP on Apr 10, 2024
Dear Jeffrey,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SMITHFIELD - PROVIDENCE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 401-231-6300 or gm.smithfield@gmail.com.Sincerely,Raj Patel General Manager 401-231-6300 gm.smithfield@gmail.com

4/10 Poor

Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They don’t even offer hand soap in your room. So there is no way to wash your hands. When asked staff simply stated they don’t do that anymore.
Stayed 1 night in Mar 2024

6/10 Okay

Zakiyah, Exeter

Traveled with partner
Liked: Staff & service
It was safe. Cleanliness could have been better. Bed was sunken in the middle.
Stayed 1 night in Feb 2024

2/10 Terrible

Amanda

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool room heat didn’t work. Pool was freezing. Staff was very rude! There was a 4 year old crying in the hall for over an hr. When approached she said her daddy was in the bathroom smoking. Mind you this is a smoke free property! Hall way smelt like cigarettes and weed!
Stayed 2 nights in Feb 2024
Response from RP on Feb 23, 2024
Dear Amanda,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly, we do not hit our self-imposed mark during your stay. For that, we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management

10/10 Excellent

Vilma

Traveled with group
Customer service was wonderful and the commute, location and room were amazing
Stayed 1 night in Feb 2024
Response from RP on Feb 23, 2024
Dear Vilma,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management

2/10 Terrible

Alexander

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from RP on Feb 23, 2024
Dear Alexander,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly we do not hit our self-imposed mark during your stay. For that we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management

6/10 Okay

Willow

Traveled with family
Liked: Staff & service
The rooms are clearly in need of renovation. Peeling wallpaper, water stained ceilings, stained couch etc. Libby nice and decent breakfast.
Stayed 1 night in Feb 2024
Response from RP on Feb 23, 2024
Dear Willow,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly, we do not hit our self-imposed mark during your stay. For that, we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe and secure I was able to relax
Stayed 2 nights in Jan 2024
Response from RP on Feb 23, 2024
Dear Patricia,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management

10/10 Excellent

Sath

Stayed 1 night in Dec 2023
Response from RP on Feb 23, 2024
Dear Sath,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management

8/10 Good

Patricia

Traveled with partner
Liked: Staff & service
The staff were very friendly and helpful. The hotel needs a good update. Has a rundown look and feel to it.
Stayed 3 nights in Dec 2023
Response from RP on Feb 23, 2024
Dear Patricia,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management

10/10 Excellent

Patricia

Stayed 2 nights in Dec 2023
Response from RP on Feb 23, 2024
Dear Patricia,We are so happy you had a great night's rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms, and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management

2/10 Terrible

Meg

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful
Response from RP on Feb 23, 2024
Dear Meg,We are so sorry we did not meet your expectations during your stay. We strive every day to exceed our guest’s expectations and clearly we do not hit our self-imposed mark during your stay. For that we sincerely apologize.We hope to have the opportunity to host you again soon and prove our commitment to our guest’s satisfaction.Thank you,Management

10/10 Excellent

elvis

Stayed 1 night in Dec 2023

10/10 Excellent

Zaira

Stayed 1 night in Dec 2023
Response from RP on Feb 23, 2024
Dear Zaira,We are so happy you had a great nights rest on our comfy beds. We know how important a good night’s sleep, a good healthy and hearty breakfast, clean rooms and friendly service can make traveling a little easier.We are glad we could provide those key elements for you.We look forward to hosting you again soon.Thank you,Management

8/10 Good

Sheena

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience and close to Bryant Univeristy
Stayed 1 night in Dec 2023

4/10 Poor

Susan

Traveled with family
TV cable service poor! Was told it was Cox cable and not theTV. Bathroom floor had “dirt” in the grout spaces and hair in the shower.
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all is was a good stay
Stayed 2 nights in Nov 2023

4/10 Poor

Bernard

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom poorly maintained, mold outside tub at floor
Stayed 1 night in Nov 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Nov 2023

2/10 Terrible

Marie

Stayed 1 night in Nov 2023

8/10 Good

Elizabeth

Stayed 1 night in Oct 2023

10/10 Excellent

Harriet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

6/10 Okay

Devin Lee

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This property is a dated property and could use some renovations. Over it was clean and the staff was nice. The TV in room didn’t get all the channels possibly do to poor signal strength. Would have preferred not to be on same floor as a little league sports team where kids are running down hallway all day and night.
Stayed 2 nights in Oct 2023

8/10 Good

Darrin

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
family trip
Nice place. person at the counter was very helpful. My only issue I had with the place was the unlocked outside door. I noticed people coming and going that I dont believe were paying customers
Stayed 3 nights in Oct 2023

2/10 Terrible

Melissa

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our first room had a dirty bathroom and a dirty toilet with urine on it. Upon entering the second room, it smelled like dirty mop water, the toilet isn't sealed and leaks from the bottom and the remote was missing batteries.
Stayed 1 night in Oct 2023

10/10 Excellent

Michele

Stayed 1 night in Oct 2023

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Jane

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Big blood looking stain on the carpet in the first room. Pet urine was for in the second room. Not very clean and one extremely rude desk clerk
Stayed 6 nights in Oct 2023

8/10 Good

Jeffrey W

Traveled with family
Liked: Cleanliness, staff & service, amenities
Bathroom could have been cleaner
Stayed 1 night in Oct 2023

4/10 Poor

Shaun

Business traveler
Liked: Staff & service
Disliked: Cleanliness, room comfort
Mediocre
Toilet was leaking from the base. Mold on ceiling in the bathroom. Stains on walls in room. Bed way to soft.
Mold
Leaking toilet
Stayed 1 night in Oct 2023

10/10 Excellent

jason c

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Quick overnight stay. All I needed was a clean place to sleep and shower and I got that.
Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023