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Reviews of Best Inn Motel

2 out of 5
Best Inn Motel
241 Lombard Street, Smiths Falls, ON

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 119 reviews" "
Rating 8 - Good. 56 out of 119 reviews" "
Rating 6 - Okay. 15 out of 119 reviews" "
Rating 4 - Poor. 8 out of 119 reviews" "
Rating 2 - Terrible. 5 out of 119 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around good experience
Stayed 1 night in Oct 2023

10/10 Excellent

Randolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

George

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place
Stayed 1 night in Oct 2023

2/10 Terrible

Nikki

Horrible customer service..do not recommend
Stayed 1 night in Oct 2023

6/10 Okay

Cheryl

Stayed 1 night in Sep 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good place for a short stay. Very clean. Great price
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Liked: Staff & service, property conditions & facilities
Wonderful stay! I would definitely stay there again!
Stayed 3 nights in Sep 2023

6/10 Okay

Pompea

Traveled with family
Nothing it was average
Stayed 3 nights in Sep 2023

8/10 Good

amy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Nice was shocked five star. Would stay again. Not what u expected from the road
Stayed 2 nights in Sep 2023

10/10 Excellent

Davin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, friendly staff.
Stayed 1 night in Sep 2023

4/10 Poor

LEO

Traveled with family
Disliked: Staff & service, property conditions & facilities
Not very friendly,rooms were sort of clean but don't look to close as theree was mould in the bathroom,toilet was not secure and sheets were clean but had a chemical smell to them.$140 for 2 beds ,next time will shop for quality not price
Stayed 1 night in Aug 2023

10/10 Excellent

Will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This might sound weird, but the best part of my stay was the water pressure. It was fracking great!
Stayed 1 night in Aug 2023

10/10 Excellent

Shelley

Stayed 1 night in Aug 2023

6/10 Okay

Lee

Stayed 1 night in Jul 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
The motel was very clean and quiet. Nice TV. Basic rooms that definitely met my needs for a comfortable quiet sleep
Stayed 1 night in Jul 2023

4/10 Poor

keith

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023

8/10 Good

Stephen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything clean and efficient
Everything was clean and efficient. Nothing gold star, but nothing wrong either, although the smell of furniture polish was a bit overpowering when we first entered the room. Stop, shower, sleep, and leave. Exactly what we needed. Exactly what we paid for.
Stayed 1 night in Jun 2023

8/10 Good

Ashton

Stayed 2 nights in Jun 2023

8/10 Good

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very basic but clean property. No issues encountered.
Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value, scrupulously clean! Friendly helpful staff
Stayed 1 night in May 2023

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and competitive pricing. I would stay here again. I was satisfied with the facility.
Stayed 1 night in Apr 2023

8/10 Good

Kimbull

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self-contained cabin was very clean and comfortable. Owners are very friendly and helpful. A couple of suggestions for the owners would be to put a non-slip surface on the bathtub, and to improve the internet which was intermittent at times.

8/10 Good

Grace

Stayed 1 night in Oct 2022

6/10 Okay

Ken

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Intermittent Internet, only 1 channel on TV, significant language barrier upon check in, no cold water in the sink.
Stayed 1 night in Sep 2022

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Gentleman at the front desk was nice. Good location and price. Perfect place to stay on your way through town.
Stayed 1 night in Sep 2022

8/10 Good

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Jeannie

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazingly clean and the price was reasonable. Staff very accommodating as well.
Stayed 2 nights in Jul 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

carmen

Traveled with group
Liked: Cleanliness, staff & service
It was clean, the staff very nice. The bed was comfortable and it was nice to have a fridge. I did not like the smell of humidity when I came in. Overall ok for the price.
Stayed 1 night in Jul 2022

8/10 Good

Ged, Shubenacadie

Traveled with family
Liked: Cleanliness, staff & service
Nice modest property for a basic overnight
Stayed 1 night in Jul 2022

8/10 Good

Ryan

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Jul 2022

8/10 Good

Lewis

Stayed 2 nights in May 2022

8/10 Good

FLORELY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2022

4/10 Poor

Gerard

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
For a cheap ppace to sleep probably it would do. But the service was horrible and made us pay even though we had already paid through Expedia. There was a massive storm which knocked our power in the area and this motel was one of the few places that had power. All we wanted was a hit shower. They took advantage of the situation and are trying to get paid twice for the same room. Avoid this place
Stayed 1 night in May 2022
Response from Uresh Patel on Jun 16, 2022
We don't want to be rude but we always get some idiots like you who believe they are smart then anyone else and try to fool someone. Your booking clearly says hotel collects payment that means we have to collect payment from you and if you think you get charged twice then prove it and we will give you a free room but if you can't then would you pay extra charges which you claim charged twice?

8/10 Good

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the main road and as easy to find.
Stayed 1 night in May 2022

8/10 Good

Joan

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access, and parking, friendly owner, room very clean.
Stayed 1 night in Oct 2021

6/10 Okay

Verified traveler

Was okay for 1 night stay...would be nice to have coffee maker! Fridge and microwave was great 😎
Stayed 1 night in Nov 2020

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect ❤️
My husband and I stay here every year for his birthday. The rooms r clean, cozy and warm. The owners r incredibly friendly and helpful. We had a wonderful time this year and can’t wait to go back next year!
Stayed 1 night in Nov 2020

4/10 Poor

Mary, Smith Falls, Ontario

Traveled with family
Disliked: Amenities, property conditions & facilities
This is the worst motel I have ever stayed at. Very sparse. No comfortable chairs for sitting, and not even a coffee pot. We asked for one and were told they don’t supply them. I would never come back nor recommend it to anyone,
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were VERY helpful and accommodating. They went above and beyond our expectations.
Stayed 1 night in Oct 2019

6/10 Okay

Mildred

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very accomidating and friendly. The rooms are clean .
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They are thieves crooks and scondrals they stole money from me and the bathroom sink needed a Good scrubbing
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness
Easy access, good parking. Good air conditioner, excellent water pressure in shower
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Facilities,property is dated. Requires updating with replacement of bathroom fixtures and lighting. New paint and flooring also required.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2019