Dining

Reviews of Americas Best Value Inn Smithtown Long Island

2.5 out of 5
Americas Best Value Inn Smithtown Long Island
755 Smithtown Bypass, Smithtown, NY

Reviews

5.6
Rating 10 - Excellent. 61 out of 480 reviews" "
Rating 8 - Good. 100 out of 480 reviews" "
Rating 6 - Okay. 106 out of 480 reviews" "
Rating 4 - Poor. 83 out of 480 reviews" "
Rating 2 - Terrible. 130 out of 480 reviews" "

6.2/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Joyce

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was very clean. The bed was very comfortable. I wish there were an extra blanket. The room is very basic. The door locked but the extra latch was broken. There was a small refrigerator and microwave. The property was listed as including breakfast. There was sign in the window of the office that said it as well. There was no breakfast. No coffee. The Veniding machine was broken. There is no restaurant on the prperty. No other amenities but free parking.
Stayed 1 night in Jan 2024
Response from dhaval on Jan 13, 2024
thank you

4/10 Poor

Brian

Stayed 1 night in Dec 2023

8/10 Good

Antoinette

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023
Response from dhaval on Nov 30, 2023
thank you

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel and surrounding area were slightly better than average. However, they need to install something in the shower which will prevent guests from slipping; I slipped and hurt myself slightly during my visit. 🙁
Stayed 1 night in Aug 2023
Response from dhaval on Nov 11, 2023
THANK YOU FOR GOOD REVIEW AND SEE YOU AGEN IF YOU TRAVEL AROUND THE AREA .

2/10 Terrible

Giuseppe

Disliked: Amenities
Was not happy , no security lock on door , no breakfast , dirty, heat not plugged in , Drain in shower clogged
Stayed 1 night in Oct 2023
Response from dhaval on Nov 2, 2023
Thank you for your review. We are sorry we fell short of your expectations.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from dhaval on Oct 26, 2023
THANK YOU FOR GOOD REVIEW AND SEE YOU AGEN IF YOU TRAVEL AROUND THE AREA .

2/10 Terrible

Francisco

Traveled with family
Disliked: Staff & service
Appalling
Really for what we paid for the room it is a lot for the terrible deteriorated situation of the facilities and the room... scratched paint, 2 towels for a family of 4, bad. Really everything bad.
Stayed 1 night in Oct 2023
Response from dhaval on Oct 26, 2023
thank you

6/10 Okay

Theresa

Traveled with partner
It was okay the rooms need to be updated and shower curtains need to change they smell bad
Stayed 4 nights in Oct 2023
Response from dhaval on Oct 26, 2023
thank you

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
The room was shabby. No hangers in the closet area, no tissues and the wall lights on either side of the bed were not functioning.
Stayed 1 night in Oct 2023
Response from dhaval on Oct 18, 2023
thank you

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
one night visit
Stayed 1 night in Oct 2023
Response from dhaval on Oct 18, 2023
thank you

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Only go here if you are getting high or hetting a prostitute. Place is absolutely gross. Nothing like the picture. Sheets and pillow cases were Filthy. Stains everywhere. Bathroom was even worse. Walk in. And walked right out.
Response from dhaval on Oct 18, 2023
thank you

4/10 Poor

Nick

Disliked: Cleanliness, property conditions & facilities
I put a towel on the pillow and tried to sleep with my clothes on. It didn't work, we got up and left.
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 16, 2023
Dear Nick,Thank you for taking the time to share your thoughts with us. We are disappointed that we were unable to meet all of your expectations during your stay with us. Your feedback is important to us, and we will be sure to share your thoughts with our team for improvement of the guest experience. Please visit us so we can show you a much better experience.

2/10 Terrible

Shantel

Stayed 4 nights in Oct 2023
Response from dhaval on Oct 10, 2023
Sorry for inconvenience

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare lesson learned hat cheap motel is cheap
The manager was obnoxious rude unfriendly and I felt he tried to intimate me wanting me to stay 2 nights when I had reserved one night per a prior phone call, it was only when my son came in that he backed down I have never heard of a no visitor policy had family on limited time trying to coordinate a visit and was told I was being watched then given an ultimatum as to the length of the visit then I was threatened with an additional 50 dollar fee if they weren’t gone in 5 minutes we were together for A little over an hour we were treated disrespectfully and were harassed by continual knocks on the door in the end I left never even spent the night in the dumpiest room I’ve ever visited with a torn bed ruffle a non functioning tv remote tears / holes - I did check for bed bugs -in the mattress lining mold in the bathroom a smelly carpet the room smelled musty a used bar of soap in the bathroom a leaking refrigerator the list goes on. I now have 137 dollar bill on a credit card for a motel that I spent not even 2 hours in the entire time harassed and I was gone during dinner time and was threatened that because I left I was told I would be charged a 50 dollar additional fee. If I am billed the 50 dollars I will be consulting my lawyer but I should be charged nothing for the emotional toll this took on me during a time that I should have been celebrating in town only for a wedding
Stayed 2 nights in Oct 2023
Response from dhaval on Oct 9, 2023
thank you for your feed back

8/10 Good

Paula

Stayed 2 nights in Sep 2023
Response from dhaval on Sep 22, 2023
Thank you for your review

2/10 Terrible

Brian

Stayed 1 night in Sep 2023
Response from dhaval on Oct 9, 2023
thank you

10/10 Excellent

Monica

Liked: Property conditions & facilities
Excellent
Stayed 1 night in Sep 2023
Response from dhaval on Sep 19, 2023
thank you

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
This property is a genuine dump. Dirty, smelly rooms. Bug and insect infested. I went into 2 different rooms and both were completely unsanitary, smelled, had bungee cord to keep curtains closed, broken lights and fixtures, TV was crooked. I literally could not stay. Was being bitten buy either fleas or bedbugs. cockroaches running around and down the walls. Place should be condemned. I want my money back. I can't believe this even comes up as an option on your site. I have used Expedia many times and came to trust it. No more.... The young woman at the front desk was nice.
Stayed 1 night in Sep 2023
Response from dhaval on Sep 16, 2023
Thank you for your review. We are sorry we fell short of your expectations.

2/10 Terrible

Destiny

Disliked: Cleanliness, staff & service, amenities
I liked NOTHING the toilet seat was detached the WIFI was spotty and it had ROACHES I have pictures
Stayed 1 night in Sep 2023
Response from dhaval on Sep 12, 2023
Sorry for inconvenience and I informed to my my housekeeper

8/10 Good

VILSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from dhaval on Sep 9, 2023
Thank you for your review

10/10 Excellent

Nedwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from dhaval on Nov 2, 2023
Thank you

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place to stay
The room was dirty, the staff in friendly and over charged for the room and refused to serve justification for it.
Stayed 1 night in Jul 2023
Response from Dg on Aug 30, 2023
Sorry for inconvenience and I informed to my my housekeeper

8/10 Good

Jennine

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Overpriced for the quality
Our stay was pleasant but our room did not get cleaned, nor garbages removed, and our beds were not made even though we stayed 3 nights. There are no amenities here and there should be for the price. Staff was courteous. Furniture in room was broken. This property is in need of a renovation.
Stayed 3 nights in Aug 2023
Response from Dg on Aug 30, 2023
Thank you

2/10 Terrible

Malcolm

Traveled with family
Disliked: Amenities
The rooms and hotel were absolutely filthy. My son didn’t get out of the car. I want my money back
Stayed 1 night in Aug 2023
Response from dm on Sep 1, 2023
guest dont wont to stay and ask for refund . guest never check inn so no refund

2/10 Terrible

George

Traveled with family
Disliked: Room comfort
Bring a respirator mask.
You need a respirator mask to be in the smoke laden non-smoking room. Very bad. Registration clerk unable to give directions when I had driven past the place. Physically, the place has seen better days.
Stayed 1 night in Aug 2023
Response from Dg on Aug 27, 2023
Thank you for your review. We are sorry we fell short of your expectations.

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Though it was not the nicest hotel choice in the area it was clean and well kept.
Stayed 2 nights in Aug 2023
Response from dhaval on Aug 23, 2023
thank you for good review

2/10 Terrible

Jose Allende

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk person was very unprofessional with her rudeness after telling her I wanted to check out and wanted a refund cause of the insanity connection of the room.
Stayed 2 nights in Aug 2023
Response from Guest Relations on Aug 18, 2023
Dear Jose,Please accept our heartfelt apologies for falling short of your expectations. Providing excellent service and clean accommodations is essential to our team, so rest assured we will work to get better. If you'd like to discuss your concerns further, please reach out to us offline at your earliest convenience. Please be well, and we hope you have safe travels.

2/10 Terrible

Earl

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Nope!
Room was disgusting. Coffee machine and refrigerator were broken. Fire alarms had fallen off the wall and were on the floor. Had to sleep on top of the covers for fear of someone below. Very disappointed. Only stayed here because everwhere else was booked.
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 18, 2023
Dear Earl,We are very sorry for the condition of the room you received. There is no excuse for this, and we assure you that we will address your concerns accordingly and ensure our future guests have a much better experience. Thank you for your time.

4/10 Poor

Beth

Stayed 1 night in Aug 2023
Response from dhaval on Sep 9, 2023
Thank you for your review. We are sorry we fell short of your expectations

8/10 Good

Kerlyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from DHAVAL GANDHI on Aug 9, 2023
THANK YOU

6/10 Okay

Sviatlana

Traveled with family
Stayed 1 night in Aug 2023
Response from DHAVAL GANDHI on Aug 8, 2023
THANK YOU

10/10 Excellent

Joe

Liked: Cleanliness, staff & service
I got what I paid for. The location was very good. The place was pretty clean, but in need of some significant touchup and repair. The curtains were being held up by bungee cords.
Stayed 1 night in Aug 2023
Response from dhaval on Aug 7, 2023
thank you

2/10 Terrible

Nahum

Stayed 2 nights in Jul 2023

10/10 Excellent

Noreen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable and clean
Affordable yet clean and we had everything we needed.
Stayed 1 night in Jul 2023
Response from Dg on Aug 2, 2023
Thank you

6/10 Okay

Sandra

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was other people’s hair present in our room wasn’t cleaned properly The breakfast area in the lobby still has Covid signs well Covid is over in my opinion too cheap to have free coffee n breakfast also I asked if the room deposit would go back on my card immediately I was told it would well that was a lie also 3-5 business days A good cheap hotel with friendly service if you just need a bed n a shower n don’t mind someone else’s DNA in your room
Stayed 1 night in Jul 2023
Response from Dg on Jul 30, 2023
Thank you for your review. We are sorry we fell short of your expectations.

8/10 Good

Yaneth

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from DG on Jul 29, 2023
Thank you

6/10 Okay

Katlyn

Stayed 1 night in Jul 2023
Response from dhaval on Aug 23, 2023
thank you

10/10 Excellent

Edwin

Stayed 1 night in Jul 2023
Response from dhaval on Aug 23, 2023
thank you

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Dhaval on Jul 21, 2023
Thank you

6/10 Okay

Verified traveler

Disliked: Staff & service
Just ok place
Check in rude and crude ! Wanted 75$ to go in room a few hours early, Rate was 6$ more than quoted ! 3 lite bulbs out . No tissue! NO in room security latch ( was completely broke out ! ) rate 142$ not worth 1/2 that ! The room was CLEAN and just ok for one night stay . People managing need a few lessons ! ( we are not fussy people !
Stayed 1 night in Jul 2023
Response from dhaval on Jul 19, 2023
Thank you for your review. We are sorry we fell short of your expectations and thank you for letting us know

2/10 Terrible

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE ALL AROUND
Stayed 1 night in Jul 2023
Response from dhaval on Jul 17, 2023
THANK YOU

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from dhaval on Jul 17, 2023
Thank you

6/10 Okay

Taichi

Stayed 2 nights in Jul 2023
Response from dhaval on Jul 17, 2023
thank you

4/10 Poor

Frank

Disliked: Staff & service, property conditions & facilities
It was near to the places I was visiting
Stayed 4 nights in Jul 2023
Response from dhaval on Jul 17, 2023
thank you

6/10 Okay

Francis

Stayed 2 nights in Jul 2023
Response from dhaval on Jul 6, 2023
Thank you

6/10 Okay

Dan

Stayed 1 night in Jul 2023
Response from DG on Jul 29, 2023
Thank you

2/10 Terrible

Olga

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I had two rooms reserved and they gave us the rooms in the smoking area without previous written notice! If I knew that when I got the confirmation for the rooms I would have canceled! DIRTY and SMELLY ROOMS that were not cleaned before we got them, one of them had stuff in refrigerator ! I asked to speak with a manager and I was told it was not possible! The $220 dollars I paid per room per night were a total waste of money ! DON’T GO THERE if you appreciate nice clean room!
Stayed 1 night in Jun 2023
Response from dhaval on Jun 26, 2023
guest book smoking room and we did not change booking . thank you

10/10 Excellent

Rachel

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from dhaval on Jun 26, 2023
thank you

4/10 Poor

Karen

Business traveler
Disliked: Cleanliness, property conditions & facilities
NOT worthy of a 3-Diamond AAA rating! Should not have been awarded a "Quality Assurance" rating. Exposed wall outlets are not safe. Several lights/lamps in the room either did not have bulbs, or did not work. Curtain did not hang properly and therefore did not completely close.
Stayed 4 nights in Jun 2023
Response from dhaval on Jun 17, 2023
Thank you for your review. We are sorry we fell short of your expectations and thank you for letting us know

8/10 Good

David

Stayed 1 night in May 2023
Response from dhaval on Jun 13, 2023
THANK YOU FOR GOOD REVIEW AND SEE YOU AGEN IF YOU TRAVEL AROUND THE AREA .