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Reviews of Quality Inn

2.5 out of 5
Quality Inn
190 Stadium St, Gateway North Plaza, Smyrna, DE

Reviews

7.6

Good

Rating 10 - Excellent. 274 out of 873 reviews" "
Rating 8 - Good. 320 out of 873 reviews" "
Rating 6 - Okay. 154 out of 873 reviews" "
Rating 4 - Poor. 71 out of 873 reviews" "
Rating 2 - Terrible. 54 out of 873 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laderrica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great ! We were here for a nearby weekend sports tournament and this hotel could not have been better for our aims. In 2 minutes you can walk to a Dunkin Donuts , good Chinese takeout food , a pizza place and a supermarket all without crossing any streets. It's non-smoking, the staff was extremely friendly and helpful. It was very quiet, clean , and breakfast was excellent each morning. You can get on route 1 in one minute but you do not hear highway noise. Perfect!
Stayed 2 nights in Apr 2024

8/10 Good

FRED

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurants near
Stayed 1 night in Apr 2024

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly & they sold bottled water it was not cold & it was not in vending machine. The curtain in the room was a little dirty & the Tv was old & hummed all night. The gym didn’t have anything to sanitize equipment & didn’t even have free weights of a Matt.
Stayed 1 night in Apr 2024

6/10 Okay

Gary

Business traveler
Liked: Cleanliness, staff & service
Very average Hotel.... everything average
Stayed 1 night in Apr 2024

10/10 Excellent

Loreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Zac

Business traveler
Disliked: Cleanliness, staff & service, amenities
For the whole 5 night stay, the room was cleaned one time, and not very well. The side door next to my room was unlocked the entire stay. The "free breakfast" consisted of one plate of powdered eggs (first come first serve) , make your own waffles and pre packaged bread.

10/10 Excellent

Daniel, Rockville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Supermarkets and eateries are located within a few mins walking distance. Room was spacious and comfortable. Easy access to main road and parking.
Stayed 2 nights in Feb 2024

4/10 Poor

LaShanda

Stayed 1 night in Feb 2024

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Daniel, Rockville

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, room was spacious and comfortable. Located within a short walk of a supermarket and several eateries. Parking was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Shannon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy Peasy
We had to stop for the night unscheduled and they were quick, easy, and friendly.
Stayed 1 night in Dec 2023

6/10 Okay

Joe

Stayed 1 night in Dec 2023

10/10 Excellent

JOANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Amena

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

ShaRhonda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish they haven’t put me on the second floor while they was doing renovations and then moved me to another floor/room
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a Quality Inn, this was really nice. Thank you for a great stay - all-be-it short. Very clean, adaquate hot breakfast with eggs and a meat offered, and other perks such as yoqourt. Alas we were in a hurry, but appreciated the reception at late check-in. Would highly recommend. Excellent value for $, especially being a Saturday. Thank you all.
Stayed 1 night in Dec 2023

8/10 Good

Samuel

Stayed 1 night in Dec 2023

6/10 Okay

Julia

Liked: Cleanliness, property conditions & facilities
The front desk staff was not very polite upon check-in.

2/10 Terrible

Demond

Liked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Linda

Disliked: Amenities, property conditions & facilities
Very old furniture lamps did not work,. Was under remodeling.
Stayed 3 nights in Nov 2023

10/10 Excellent

Dewey

Stayed 4 nights in Nov 2023

4/10 Poor

Chinwendu

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nasty and dirty conditions. There were crumbs on the bed, and a general uncleanliness
Stayed 1 night in Nov 2023

8/10 Good

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Only one small soap in bathroom
Stayed 1 night in Nov 2023

10/10 Excellent

Emilie, Randolph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Within walking distance of hotel are pizza and chinese food (maybe more but I just saw these 2) and a $$ Store. My bed is comfy, bathroom big enough to move around in—it seems they are updating rooms as many boxes outside.
Stayed 1 night in Nov 2023

6/10 Okay

Paul

Disliked: Staff & service
The bed was worn out and the shower had several areas of heavy mold.
Stayed 1 night in Nov 2023

4/10 Poor

Liza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Shawn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
I have been staying at this Comfort Inn regularly and they have never failed to please me.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kadie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023

6/10 Okay

Felicia

Traveled with group
It’s not my caliber hotel. I chose it because it was located near the events I was attending.
Stayed 1 night in Oct 2023

8/10 Good

Teresa

Traveled with group
Liked: Cleanliness, amenities
The bed was soft and comfortable.
Stayed 1 night in Oct 2023

8/10 Good

Douglas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

CLAUDINE, Piscataway

Disliked: Cleanliness, staff & service, property conditions & facilities
There was trash around bed. The bathroom in my room on 1st floor needed to be updated (there were yellow stains on shower floor) the towels were deng
Stayed 1 night in Aug 2023

6/10 Okay

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

sunee

Stayed 2 nights in Sep 2023

6/10 Okay

Monica

Business traveler, Traveled with partner
It was definitely an average rating.
Stayed 2 nights in Sep 2023

6/10 Okay

Dorothea, Bainbridge

Traveled with family
Liked: Amenities
Easy to find, very clean, quiet
Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Sep 2023

6/10 Okay

Raymond

Traveled with family
Disliked: Amenities
SO - so, Not Bad but not Great !
Stayed 2 nights in Sep 2023

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Patricia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Free breakfast was not good. Room was comfortable but bathroom needs a good cleaning. Mold around base of toilet and around inside of shower. Fire alarm in room hanging by wire, not so safe. ok for the immediate need but wouldn't stay again
Stayed 1 night in Sep 2023

6/10 Okay

Terry

Liked: Staff & service, property conditions & facilities
Convenient. Cleanliness was so-so. Not the best but not the worst. I'd stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Stayed 1 night in Sep 2023

10/10 Excellent

Marcelo

Stayed 1 night in Sep 2023

6/10 Okay

Dawn

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Time to Step It Up!
The check in was good. The continental breakfast was good. The rooms are gloomy & dated and the blankets and carpet need to be thrown away and replaced. The bathroom is spacious but is in need of a deep cleaning. There's some mold present. Not sure what type of detergent is being used to wash the linen, however, My mom and I both returned home with an allergic skin reaction.
Stayed 1 night in Sep 2023

6/10 Okay

Andrew

Disliked: Cleanliness
Barely OK
Very short overnight stay, checked in late, left early. Served our purpose of a place to sleep, but the hotel was on the lower side of our cleanliness standards. Overpriced as well, but one of the few places with availability.
Stayed 1 night in Sep 2023

4/10 Poor

Tennille

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel dirty. The rooms are not cleaned well. There was stuff all over my floor and holes in the wall. Decor was very old and furniture was dusty. Staff was friendly enough.
Stayed 2 nights in Sep 2023

10/10 Excellent

frederick, Setauket

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff very clean and quiet. Nice breakfast
Stayed 1 night in Aug 2023

8/10 Good

JUDY

Stayed 1 night in Aug 2023