Ratings based on 140 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, spacious rooms

Posted Jul 22, 2015
The hotel itself was very clean and spacious. The only issue was the complimentary breakfast ran out early and wasn't refilled. There were families upset they didn't have any hot choices.
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, Tn

Very nice hotel

Posted Jun 10, 2015
The hotel was clean, the pool area was clean, the hotel staff was very polite. They were very gracious.
4 out of 5
Recommended
for Families
by Megan from ILLINOIS

GREAT PLACE TO STAY

Posted May 24, 2015 on Hotels
Great hotel only problem was shower drain was broke and shower head was loose and broke and you couldn't adjust it. besides the bathroom the stay was great and breakfast in the morning was really good. staff was very nice to work with.
5 out of 5
Recommended
for Families
by A verified traveler

Great Service & Friendly Staff!

Posted May 18, 2015 on Hotels
The stay was great and the staff was super friendly and assisted with anything that I needed.
4 out of 5
Recommended
for Families
by Angela from Paragould, AR

Not able to contact hotel regarding lost & found

Posted May 13, 2015 on Hotels
We really enjoyed our stay the hotel was what we were hoping for. The only problem is my daughter left her $85.00 sonic toothbrush on the bathroom counter. I've been trying to call the hotel can not get through, also tried faxing and it wouldn't go through either. So I've written them a letter I hope they respond, as maybe it will be in lost & found.
4 out of 5
Recommended
for Everyone
by A verified traveler from Syrmna, TN

Nice Hotel

Posted May 3, 2015
It was a nice hotel. It was one of the nicer ones in the area around it. The lobby smelled really strongly of bleach but other than that it was nice. It was clean, good quality and a great place for a short stay.
5 out of 5
Recommended
for Families
by Angela from Fort Scott, Kansas

Would recommend

Posted Apr 27, 2015 on Hotels
Hotel was great! Looked brand new and was convenient to the interstate. I would definitely recommend it to others.
3 out of 5
by A verified traveler from Philadelphia pa.

Needs some improvement

Posted Apr 4, 2015
Pros: location
Cons: A little cleaning and some minor room inspections would help
Location: Nashville is very close 20 miles, and Chattanooga is relatively close 120 miles
I registered at the front desk, got on the elevator (musky odor). The door to my room only opened halfway it was dragging on the carpet, I mentioned this to the front deck on my way out Monday evening after checking in, the clerk said "I will make a note of that". I was out every day from 7:00am to 9:00pm, when I checked out Friday morning....still dragging The room was ok, the bathroom had no exhaust fan and had an odor in the shower. The breakfast was good the 2 days I ate there, the staff could use some people skills
Comment from Hotel Management
Apr 7, 2015 by John , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I would like to thank you for your comments as we do appreciate both constructive and positive comments to help us become a better hotel. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. Thanks again and we hope you stay with us the next time you are in town. Botched out service is not we follow. We strive for satisfaction to our guest and therefore we appreciate your constructive comments. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Front Desk Guest Service Director Comfort Suites, Smyrna,Tn
5 out of 5
Recommended
for Families
by Tammy from Mckenzie,Al

Winter Guard Trip

Posted Apr 1, 2015 on Hotels
Check is was quick and easy. Room was nice and clean. Employees were very nice and friendly. Will stay again when we come back next year. Highly recommend this place to anyone.
4 out of 5
Recommended
for Couples
by M Heather from Gadsden, AL

Nice room, nice price and close to Nashville!

Posted Mar 18, 2015 on Hotels
My husband and I stayed in Smyrna for an interview and our anniversary weekend. It was full of good restaurants and shops plus only a 20+ min drive to downtown Nashville! Much cheaper than staying in the city! Good breakfast, clean room and friendly service! We'll definitely stay there again!!
Comment from Hotel Management
Mar 23, 2015 by comfort suites sales, Hotel Management
Perfect. We hope that your experience shows future guest how wonderful your experience was at this hotel. See you soon.