Ratings based on 35 Verified Reviews

3.9 out of 5
80% of guests recommend
4.2 Room cleanliness
3.7 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Nevada

Very Disappointing

Posted Mar 4, 2016
Pros: Nothing
Cons: Clean rooms, carpet, furniture, spend some money on upkeep and also it would be nice if they offered a decent continental breakfast
Location: Very nice area of town, easy access to everything in this area. I would recommend staying in this area if you are in Smyrna, TN.
The hotel looks great from the outside, like brand new, the lobby is nice, but once I entered my room it was very disappointing. The carpet is ripped up from the entrance door to the bathroom, the carpet was filthy, so bad that I would not take off my socks to walk on the floor. The furniture looked like it had been purchased from a garage sale, the desk chair arm rest were all chewed up. I actually moved out the next day to another hotel in the area this room was so bad. I would not recommend this hotel unless you just want to cheap place to stay and don't care about cleanliness.If you are looking for a good continental breakfast this is also not the place to stay. I go to Smyrna for business and this was my first time and I will not stay there again. I don't know how this hotel got the 4+ rating, I also had 3 colleagues with me and they said the same about their rooms, we all moved to another hotel.
Comment from Hotel Management
Apr 20, 2016 by John, Hotel Management
I sincerely apologize for your bad experience at our hotel. Since reading your comments, Hotel has taken a very huge steps in fixing problems. I hope you can visit us again to see our improvements. Thank you and have a good day.
3 out of 5
Recommended
for Everyone
by A verified traveler from Birmingham, AL

Good location, close to numerous restaurants.

Posted Feb 27, 2016
Pros: The cleanliness and layout of my room.
Cons: The mattresses need to be softer.
Location: Good location, close to numerous restaurants.
The hotel lobby, hallways and room was nice and clean. The bed was a little uncomfortable the mattress was to hard so I didn't sleep very well. There was something wrong with the heating unit. The room would either be really cold or really hot, so that also interfered with my sleep. I found myself really ready to go back home to Birmingham.
Comment from Hotel Management
Feb 29, 2016 by John, Hotel Management
We are happy to hear that you found our lobby,room very clean. We are sorry that you faced inconvenience with the heater unit not properly heating the room. Since your feedback and after we looked into the matter, we found that the temperature is set to guest standard. I hope that you will consider us again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 20, 2015
Would definitely stay there again and hope to in the near futur .
Comment from Hotel Management
Jan 10, 2016 by john, Hotel Management
perfect. See you soon
4 out of 5
Recommended
for Everyone
by A verified traveler

Really nice hotel

Posted Oct 12, 2015
With 2 exceptions. Prefer sink and mirror to be seperate from shower and toilet. That way two people can "get ready" at the same time. We were in symrna for a family wedding and had 5 rooms with 4 in some rooms. Parents and adult kids. It was a lot of waiting on shower and sink both when you only needed one. 2- no towel bars to hang hand towel etc except shower bar.
3 out of 5
Recommended
for Everyone
by A verified traveler

A little effort could make it better.

Posted Oct 6, 2015
Fairly new hotel, but showing signs of wear and not being maintained. TV too small. Cheap furniture. Sleeper sofa is disfunctional, sits at an angle. Bed very comfortable. Poor shower head and water pressure. Funky toilet seat attachments. Kept coming lose. Business center had 1 computer and no printer. This is a $70/night hotel compared to other hotels.
Comment from Hotel Management
Apr 20, 2016 by john, Hotel Management
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You
4 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

enjoyable stay

Posted Sep 30, 2015
Pros: it was close to shops and restaurants!
Cons: adding blankets and sheets to the pullout sofas
Location: right next door to a cracker barrel and up the street from, gas stations, shopping plazas, an excellent eating places:)
The room was very clean as we had a queen suite. only thing was the pull out couch didn't have any sheets or blankets and we had to call down to get them but they got they right to us! The staff was friendly and very pleasant! The breakfast was nice but if you wanted something other than the basics, waffles, cereal, bagels, muffins, biscuits and gravy, sausage and eggs, there as a cracker barrel right next door. My Friends and I enjoyed our room and our stay!
3 out of 5
by A verified traveler

No RESPONSE

Posted Sep 8, 2015
I have had no response from issues concerning my stay. Front desk help to gen'l mgr. non caring attitude. Where is my receipt for my stay that was promised
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel, spacious rooms

Posted Jul 22, 2015
The hotel itself was very clean and spacious. The only issue was the complimentary breakfast ran out early and wasn't refilled. There were families upset they didn't have any hot choices.
5 out of 5
Recommended
for Everyone
by A verified traveler from Memphis, Tn

Very nice hotel

Posted Jun 10, 2015
The hotel was clean, the pool area was clean, the hotel staff was very polite. They were very gracious.
4 out of 5
Recommended
for Everyone
by A verified traveler from Syrmna, TN

Nice Hotel

Posted May 3, 2015
It was a nice hotel. It was one of the nicer ones in the area around it. The lobby smelled really strongly of bleach but other than that it was nice. It was clean, good quality and a great place for a short stay.