Ratings based on 185 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
79% of guests recommend
4.3 Room cleanliness
3.9 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Good hotel

Posted Mar 7, 2016 on Orbitz
The hotel was great the rooms lobby and pool were very clean!! The night person that worked the desk was very rude and not very helpful. Other than the rude night staff person my stay was great!
Comment from Hotel Management
Apr 20, 2016 by john, Hotel Management
Thank you for your review. After reading your comments we have communicated with the night clerk and taken preemptive steps. We hope to see you again. Other than that, we are glad that you enjoyed the hotel stay.
2 out of 5
by A verified traveler from Nevada

Very Disappointing

Posted Mar 4, 2016
Pros: Nothing
Cons: Clean rooms, carpet, furniture, spend some money on upkeep and also it would be nice if they offered a decent continental breakfast
Location: Very nice area of town, easy access to everything in this area. I would recommend staying in this area if you are in Smyrna, TN.
The hotel looks great from the outside, like brand new, the lobby is nice, but once I entered my room it was very disappointing. The carpet is ripped up from the entrance door to the bathroom, the carpet was filthy, so bad that I would not take off my socks to walk on the floor. The furniture looked like it had been purchased from a garage sale, the desk chair arm rest were all chewed up. I actually moved out the next day to another hotel in the area this room was so bad. I would not recommend this hotel unless you just want to cheap place to stay and don't care about cleanliness.If you are looking for a good continental breakfast this is also not the place to stay. I go to Smyrna for business and this was my first time and I will not stay there again. I don't know how this hotel got the 4+ rating, I also had 3 colleagues with me and they said the same about their rooms, we all moved to another hotel.
Comment from Hotel Management
Apr 20, 2016 by John, Hotel Management
I sincerely apologize for your bad experience at our hotel. Since reading your comments, Hotel has taken a very huge steps in fixing problems. I hope you can visit us again to see our improvements. Thank you and have a good day.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 29, 2016 on Hotels
3 out of 5
by A verified traveler from Birmingham, AL

Good location, close to numerous restaurants.

Posted Feb 27, 2016
Pros: The cleanliness and layout of my room.
Cons: The mattresses need to be softer.
Location: Good location, close to numerous restaurants.
The hotel lobby, hallways and room was nice and clean. The bed was a little uncomfortable the mattress was to hard so I didn't sleep very well. There was something wrong with the heating unit. The room would either be really cold or really hot, so that also interfered with my sleep. I found myself really ready to go back home to Birmingham.
Comment from Hotel Management
Feb 29, 2016 by John, Hotel Management
We are happy to hear that you found our lobby,room very clean. We are sorry that you faced inconvenience with the heater unit not properly heating the room. Since your feedback and after we looked into the matter, we found that the temperature is set to guest standard. I hope that you will consider us again.
5 out of 5
by Betty from Douglasville, GA

Overall great stay.

Posted Jan 12, 2016 on Hotels
Overall great stay. Patricia was very friendly and a great help while we were there.
Comment from Hotel Management
Jan 20, 2016 by comfort suites sales, Hotel Management
Thank you and looking forward to seeing you again
1 out of 5
by dennis from Kankakee

Bad odors in room

Posted Dec 31, 2015 on Hotels
There was a bad smell in the room the whole time we were there. Smelled like urine and seemed to be coming from the air conditioner. Would not stay there again.
Comment from Hotel Management
Jan 10, 2016 by comfort suites sales, Hotel Management
WE are so sorry about the odor in the room. Our hotel recently cleaned out all the coils in the air conditioner (part of annual cleanup). This clean-up is necessary for all air conditioners whether residence or hotels to be able to breathe clean air. We are so sorry that your stay fell between these time periods. We hope that you can give us another try.
4 out of 5
by A verified traveler

Posted Dec 20, 2015
Would definitely stay there again and hope to in the near futur .
Comment from Hotel Management
Jan 10, 2016 by john, Hotel Management
perfect. See you soon
4 out of 5
by A verified traveler

Posted Dec 16, 2015 on Hotels
Comment from Hotel Management
Jan 10, 2016 by comfort suites sales, Hotel Management
Thanks for your online review.
4 out of 5
by Dennis

This traveler left a rating score only Posted Dec 14, 2015 on Hotels
3 out of 5
by Jeffrey from Wisconsin

OK for one night

Posted Dec 9, 2015 on Hotels
Just stayed one night. Reception was adequate but not friendly. Elevator was a bit dirty on a Sunday night. One light wasn't plugged in. A previous guests clothes were still in one of the dresser drawers. So housekeeping needs to be improved. The room was large and comfortable and quiet and the breakfast was good.
Comment from Hotel Management
Dec 15, 2015 by comfort suites sales, Hotel Management
I really appreciate your taking the time to share your recent experience. I want to personally apologize for your disappointment with the front desk and the room. We want our guest to have the best stay possible where everything is Perfect. I am sorry if that was not the case during your stay. You can be Confident that we will follow-up on your that others are not disappointed as you were. Again, thank you for making the effort to share your thoughts with us. We value you as a guest, and I do want you to know that your concerns are our concerns! Please stay with us again soon so that we can demonstrate our commitment to your satisfaction.