Reception

Reviews of Hampton Inn & Suites Nashville-Smyrna

2.5 out of 5
Hampton Inn & Suites Nashville-Smyrna
2573 Highwood Blvd, Smyrna, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 478 out of 810 reviews" "
Rating 8 - Good. 225 out of 810 reviews" "
Rating 6 - Okay. 61 out of 810 reviews" "
Rating 4 - Poor. 23 out of 810 reviews" "
Rating 2 - Terrible. 23 out of 810 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Laura

Traveled with family
Our room was not very clean, main desk had food on it. The bathroom door had soda or something on it and very dusty on the bottom of the door. Same with the two pull tables in the bathroom. Not sure if paint on the bottom skirt of both beds. The lamp had food or ? On it that could have been cleaned off.
Stayed 1 night in Mar 2024

2/10 Terrible

Lisa

Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very well maintained
Stayed 2 nights in Feb 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was great. Shower floor needs a little repair, but otherwise it was in good condition. The breakfast was very good. We didn't have any hot water, but they were treating it as the emergency it was, and I'm sure it was fixed soon. Don't believe the clerk who says she can get a better rate than Expedia!
Stayed 1 night in Feb 2024

6/10 Okay

craig

Stayed 4 nights in Jan 2024

10/10 Excellent

Kieth

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Jan 2024

10/10 Excellent

ROBERT

Stayed 1 night in Jan 2024

2/10 Terrible

Kenneth

Stayed 1 night in Dec 2023

10/10 Excellent

Shaun

Traveled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey Donald

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 2 night stay
Clean and quiet. Very nice rooms, step in shower instead of a bath tub was great. Lots of counter space in the bathroom, bed very comfortable. Nice breakfast. Staff was courteous and efficient. Will definitely stay there again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleased.
Mary at the front desk was excellent — very patient, helpful, & accommodating. The rate was reasonable & the room was comfortable.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Business traveler
Stayed 1 night in Dec 2023

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
👌
Stayed 2 nights in Nov 2023

10/10 Excellent

Bruce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Oct 2023

4/10 Poor

Larry

Stayed 3 nights in Oct 2023

10/10 Excellent

Erin

Stayed 1 night in Oct 2023

8/10 Good

Dianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely friendly and gave recommendations for dining that were spot on! The room was clean and comfortable. We will definitely stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Jay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. They were friendly, not just polite because they were doing their job, but actually friendly. They quickly provided everything we needed. The room was clean and quiet.
Stayed 4 nights in Aug 2023

8/10 Good

Jay

Liked: Cleanliness, staff & service, room comfort
Good place to stay. Bring your own snacks.
Not a bad property at all. It was clean and comfortable. My only complaint: I was very surprised when they charged me $5 for a bottle of diet coke and $4 for a microwave bag of popcorn. Then, the microwave was too small to actually pop the bag. Over half of it remained unpoppped.
Stayed 1 night in Aug 2023

10/10 Excellent

Alyssa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly
Stayed 4 nights in Aug 2023

6/10 Okay

William

Stayed 1 night in Aug 2023

10/10 Excellent

Jonna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff. Very clean and near the interstate.
Stayed 1 night in Aug 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was great
Stayed 3 nights in Aug 2023

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Liked they provided shampoo, conditioner, and body wash
Stayed 3 nights in Aug 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Great front desk check in attendant. He was excellent. Friendly and efficient.
Stayed 1 night in Aug 2023

8/10 Good

Candina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness
Nothing and i threw my money away cause no body bothered calling or nothing never agine
Stayed 1 night in Jul 2023

4/10 Poor

Debra

Liked: Cleanliness, property conditions & facilities, room comfort
Asked for adjoining rooms. No adjoining rooms. Asked for 2 double queen rooms. One room had 1 queen and a sofa bed. Had to change rooms. Ended up with 1 room on first floor and 1 room on 3rd floor. Not convenient with 4 kids. Not happy.
Stayed 3 nights in Jul 2023

10/10 Excellent

Deborah

Stayed 4 nights in Jul 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
conveniently located just off interstate staff was very friendly and helpful several restaurants near by
Stayed 2 nights in Jul 2023

10/10 Excellent

Diane

Stayed 1 night in Jul 2023

10/10 Excellent

Jamie

Stayed 1 night in Jun 2023

10/10 Excellent

James, Chico

Stayed 2 nights in May 2023

2/10 Terrible

Patrick

Stayed 1 night in May 2023

10/10 Excellent

Tammy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in May 2023

10/10 Excellent

Jan, Bonita Springs

Stayed 1 night in May 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service
Good service, tired amenities
The service was very good, and it's clean. However, I am disappointed in Hamptons lately. This one is a bit tired, with paper thin sheets, ridiculously tiny pillows, and outlets that need replaced.
Stayed 1 night in May 2023

8/10 Good

Lisa Anne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reliable brand and good location. The bed was a bit firm (personal preference) but overall a great stay. Will stay again!
Stayed 2 nights in Apr 2023

10/10 Excellent

tara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2023

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Denise

Stayed 1 night in Apr 2023

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was wonderful
Stayed 7 nights in Mar 2023

10/10 Excellent

Francis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
We were very happy with our stay. Outstanding reception at front desk!
Stayed 1 night in Mar 2023

8/10 Good

KENNETH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Mar 2023

8/10 Good

Nicole, Norcross

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stay here often when in Nashville because it's clean and staff is friendly. It's convenient to 24 with lots of restaurants.
Stayed 1 night in Mar 2023

8/10 Good

Thea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice, the rooms are big and the pool was warm. The room and bathroom (especially) could’ve been clean a bit better. We also found what looked like mold behind the bed. We also learned how thin the walls were after the people next door fought for an hour!
Stayed 1 night in Mar 2023

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Nice and friendly staff. Nice hotel. Pool was clean but the chlorine was wayyyyyy to much. Workout room was clean but air didn’t work so it was HOTTTT! breakfast was good. Beds were very comfy. Clean but dust in places that don’t get cleaned often and the walls in the bathroom could use a really good wipe down they were kinda gross. Everything was updated and nice. Lots of outlets and usb to plug everything up. Parking lot was well lit and safe. Great exit with lots to do and restaurants. Would definitely stay here again. Great deal for the money.
Stayed 2 nights in Mar 2023

6/10 Okay

Sheila

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the nice shower..glad it wasnt a tub! Check in lady needs glasses she squints and never smiles. Did not have a shower cap..said they were al out.
Stayed 1 night in Mar 2023