Exterior

Reviews of Holiday Inn Express & Suites Smyrna, an IHG Hotel

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 349 out of 631 reviews" "
Rating 8 - Good. 183 out of 631 reviews" "
Rating 6 - Okay. 54 out of 631 reviews" "
Rating 4 - Poor. 27 out of 631 reviews" "
Rating 2 - Terrible. 18 out of 631 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Close to food options
Stayed 2 nights in Mar 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay but need to change way they make beds. The comforter is short sheeted on beds and doesn't match sheet length. Obviously this to beneft housekeeping but is irritating when trying to sleep.
Stayed 1 night in Mar 2024

6/10 Okay

SMak

Stayed 2 nights in Mar 2024

8/10 Good

Dawn

Liked: Cleanliness, property conditions & facilities
Was a good stay
Stayed 1 night in Mar 2024

10/10 Excellent

Parvathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024

8/10 Good

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024

4/10 Poor

Tricicia, San Diego

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not ready upon arrival… check in is at 3:00pm arrived at 4:00pm. First room had mold in the tub, requested to change rooms and the second room had mold on the ceiling in the bathroom.
Stayed 2 nights in Feb 2024

10/10 Excellent

Anthony, Bensenville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Feb 2024

8/10 Good

Idamae

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
nice hotel. traffic noise disrupted our sleep. seems like it wasn't insulated very good.
Stayed 1 night in Jan 2024

10/10 Excellent

tamarris

Liked: Cleanliness, staff & service, property conditions & facilities
Great.
Stayed 2 nights in Feb 2024

10/10 Excellent

Miranda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location and price were good. Bes wasnt very comfortable. Felt like some sorings had broken. Room 228
Stayed 1 night in Jan 2024

10/10 Excellent

Ashiria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jan 2024

2/10 Terrible

Michael

Stayed 1 night in Dec 2023

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Neal

Stayed 4 nights in Dec 2023

10/10 Excellent

Cory

Liked: Cleanliness
Stayed 1 night in Oct 2023

8/10 Good

Roberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet and comfortable
Stayed 1 night in Dec 2023

6/10 Okay

Allison

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Clint

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a really nice piece and the staff really nice and helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Mitchell

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Odaiah

Stayed 5 nights in Dec 2023

10/10 Excellent

Joshua, Greer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only complaint is HVAC didnt unit in room didnt work. Room climate was still in the range of acceptable though, so not a big deal in this instance.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ginger

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Janeen

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Brian

Stayed 2 nights in Nov 2023

10/10 Excellent

Barrett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very nice,very easy to park.
Stayed 3 nights in Nov 2023

6/10 Okay

Regenia

Traveled with family
The light upon entering the room was out. Hot water in bath sink was barely Lukewarm.

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Miriam, Harvey

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Property looks nice and staff was always friendly. I do have a complaint, we had a 3 night stay and we did not have our room cleaned, no beds were done, no fresh towels, just one day they took out our trash, one day! We asked for additional pillows and they have none available. We had to come to the front desk for fresh towels, no nice. Breakfast was ok, same all days we were there.
Stayed 3 nights in Nov 2023

4/10 Poor

Elmer

Disliked: Cleanliness
The nicotine smell was all over the place. Even on the pillows. The carpet dirty. Not a good experience.
Stayed 3 nights in Nov 2023

4/10 Poor

darrell

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The breakfast was not put out no gravy no hot water to make oatmeal,would nt recommend it
Stayed 1 night in Nov 2023

6/10 Okay

Kim

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Hotel was nice... Beds were super soft and slept wonderfully... Checked in online... The receptionist didn't know how to check me in and wanted to check in other people behind me cause she didn't know how to do mine... Very unhappy with that
Stayed 1 night in Nov 2023

10/10 Excellent

Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

alan, hobart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near highway
Stayed 1 night in Oct 2023

6/10 Okay

Kevin

Stayed 2 nights in Oct 2023

10/10 Excellent

Richard, Hiawassee

Nice hotel. Excellent service!
Stayed 1 night in Oct 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very professional and nice front desk person check us in and made a good first impression
Stayed 1 night in Oct 2023

6/10 Okay

Robert, Cumming

Traveled with family
Liked: Cleanliness
Very clean, bare-bones breakfast, noisy HVAC system.
Stayed 1 night in Oct 2023

8/10 Good

Sheri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful breakfast, housekeeping staff were excellent, location close to shopping and restaurants. Pool and hot tub were warm. Hot tub timer not working properly, lasting 2 minutes at the most.
Stayed 3 nights in Oct 2023

10/10 Excellent

APRIL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great and staff was exceptional. Trucks on interstate we’re loud but not a big deal.
Stayed 1 night in Oct 2023

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Rick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect for some business I had to do in the area. And, the Staff Hospitality was top notch. The maintenance in my room was a bit lacking, not terrible though. Just some mildew in the caulking around the shower/tub and some previous water problems with the ceiling in the bathroom as well.
Stayed 1 night in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Check,In/Out Customer Service
The check-in clerk was customer-service friendly and provided answers to questions professionally. One of the best hotel reps that have serviced me. Check out service was also outstanding. Her customer service is what made our stay a great stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Shelley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Gengzong

Stayed 2 nights in Sep 2023

10/10 Excellent

Kari

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
had a good stay
Just stayed the night on the way to Chattanooga. Clean and breakfast was better than most. Cinnamon rolls were especially great! The hotel must've been overbooked because they called asking about our arrival time. (Which was around 11pm). We appreciated this rather than giving our room away. (Parking lot was FULL when we arrived.) My only complaint was the morning check out employee was rude when I asked for a receipt and she wouldn't give me one since I had booked through hotels.com. Night employees were very pleasant at check in.
Stayed 1 night in Sep 2023