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Reviews of InTown Suites Extended Stay Select Atlanta GA - Smyrna

2 out of 5
InTown Suites Extended Stay Select Atlanta GA - Smyrna
3000 Highlands Pkwy Se, Smyrna, GA

Reviews

5.6
Rating 10 - Excellent. 34 out of 228 reviews" "
Rating 8 - Good. 47 out of 228 reviews" "
Rating 6 - Okay. 48 out of 228 reviews" "
Rating 4 - Poor. 31 out of 228 reviews" "
Rating 2 - Terrible. 68 out of 228 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

3.8/10

Amenities

5.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Asia

Disliked: Cleanliness, staff & service, property conditions & facilities
The property tries to use your card once you are not staying with them .
Stayed 7 nights in Feb 2024
Response from Intown Suites on Feb 22, 2024
Hi ASLA- thank you for your review. As the largest wholly owned extended stay brand, we constantly strive to improve our guest experience and welcome all feedback that helps us achieve that goal. When guests make a reservation, they are charged for one night based on the website they are using. When a guest has made a reservation but fails to show up to the property, they are charged for one night. These details are explained thoroughly upon reservation completion in the confirmation email guests are sent. We truly apologize for any inconvenience and do hope you give us another opportunity to serve you better.Sincerely,Siobhan D., GM

10/10 Excellent

EDUARDO

Stayed 7 nights in Jul 2023

8/10 Good

Latacha

Stayed 7 nights in May 2023
Response from Intown Suites on Jun 12, 2023
Hi Latacha Thank you for your review. We are glad you enjoyed your stay and hope to welcome you back in the near future. Thank you! Sincerely Siobhan D GM

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 WEEK BUSINESS TRIP
ROOM WAS GREAT FOR A LONG 3 WEEK BUSINESS TRIP. GREAT LOCATION. LOCAL CBS CHANNEL DIDN'T WORK BUT PLENTY OF OTHER CHANNELS. ROOM WAS ADEQUATELY STOCK FOR COOKING AND EATING UTENSILS. WOULD STAY AGAIN IF NEEDED FOR EXTENDED STAY.
Stayed 20 nights in Jan 2022

2/10 Terrible

Geno

Business traveler
The front desk help was not avaibe when needws. I coupd not get any clean towles. They never cleanws my room in 5 days i styed
Stayed 7 nights in Sep 2021

2/10 Terrible

Verified traveler

Stayed 8 nights in Jul 2021

2/10 Terrible

Verified traveler

Traveled with family
Check in time ends at 7:00 pm. So I went to check in when I arrived and I couldn’t stay because it was after 7:00. I had no room. We had to sleep in our car!
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jun 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2020

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020

2/10 Terrible

Roach, 3000 Highlands Parkway, Smyrna, GA

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The experience is not like the picture. I was there two weeks. Killed 5 - 8 roaches/day the first week. Got bait after a few days and it kicked in after a week. People wait a long time to empty the dryers. A woman cussed me out for moving her clothes to a table after I waited 7 min. I asked for a policy posted on the laundry room wall and the mgnt said it was in the receipt. I said it has to be in the room to settle arguments.
Stayed 14 nights in Aug 2020

2/10 Terrible

Into

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches nothing was updated or clean interruption in morning while sleep maintenance cleaning ACs ugh a waste 😟
Stayed 7 nights in Aug 2020

6/10 Okay

Verified traveler

Stayed 7 nights in Mar 2020

10/10 Excellent

Indira, Columbia

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Thank you for the place to stay it was great . I will return again
Stayed 7 nights in Feb 2020

8/10 Good

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2019

8/10 Good

Courtney

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Stayed 13 nights in Sep 2019

2/10 Terrible

Patricia

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Disliked: Property conditions & facilities
The peace of mind was great! People was friendly, the lady in the office was very sweet and genuinely nice. But as far as the room goes........someone needs a lesson in cleanness, because it was a half eating cookie under the bed, cockroaches everywhere ( small to medium sizes), tub dirty, counter was dirty, some of the wall plugs did not work and some of the lights did not work either. But the overall stay was Ight! Thanks for the experience!
Stayed 8 nights in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
NEVER again
This is our second time staying at this hotel and the first time was good but the second time was awful. The roaches are ridiculous. We had to change rooms and the second room still had roaches even after it was sprayed. My fiancé even brought something for the roaches and it didn’t help at all. It made it worse actually. I love the area. There are so many restaurants and shopping centers nearby. Even one of the maintenance guys said the hotel was roach infested. We will NEVER stay here again.
Stayed 7 nights in Aug 2019

10/10 Excellent

brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resonable
Good hotel for the price
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Men walking around with big guns on their waist, it smelled of pee and marijuana in the hallways. The key to my room didn’t work, they tried to give me a second key & that still didn’t work. Regardless if the key worked or not I was not going to stay in these conditions. I wouldn’t recommend my worst enemy stay here!
Stayed 7 nights in Jul 2019

2/10 Terrible

Glad-to-leave, San Diego

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, broken amenities, absolutely no service, smoking allowed even though no smoking, and, worst of all, cancellation policy posted in Expedia were not honored when we saw what we were to stay in. It’s a halfway type house in unclean, unsafe condition.
Stayed 9 nights in Jun 2019

2/10 Terrible

ROBERT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Again!
Terrible experience. Room was bug-infested. Mattress was collapsed. Someone tried to kick open the door, bending the bottom of it into the room. No water on Saturday afternoon, no one came around to notify me and no one was in the office to help. Dumpster emptied at 4 o'clock in the morning with no small amount of noise. Office not open on Sunday for check-out, so I just left my key stuck in the door. Place looks nice from the street but is a house of horrors within. Don't let the good rates fool you; at $20 a night this place would be overpriced.
Stayed 2 nights in Jun 2019

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel era muy sucio.tenía cucarachas
Stayed 4 nights in Jun 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will not be coming back
I must say I'm pretty disappointed at this hotel. The pictures online looked nothing like the real place. First of all our room was very dirty. When we approached the office, they simply brought us a broom and mop to clean ourselves. The room stunk of cigarette smoke (although we were in a non-smoking room). We checked out a day early because of the condition, but I guess you get what you pay for. I could go on, but I won't be staying here again.
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 7 nights in Jan 2019

4/10 Poor

nisreen

Disliked: Cleanliness, staff & service, room comfort
Stayed 7 nights in May 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in May 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bed wasn’t a standard queen mattress, looked more like a full size bed. There was a hole in the bed spread. The bathroom wasn’t cleaned at all. It has someone’s hair left in the tub and sink areas.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was only there one night and we got in late. Experience was good and staff friendly and helpful
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start, when I got to my room, the beds didn't have any pillows or blankets, the bathroom didn't have any toilet paper or a place to put the toilet paper. The kitchen area looked like a wrecking crew had been there, the handle for the microwave had been broken off, some of the cabinet drawers were missing and the others were broken. So once seeing this, I asked them to move me to a different room, and they did do that, it was in better shape than the previous room, but still not very clean looking. While they were moving me to a new room, the night manager had his manager on the phone and she wanted to talk to me, she apologized and said she would make sure to take care of me in the morning, well I meet with her and she didn't offer me anything or try to discount the room, so hence the bad review and I definitely will not stay with them again.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service, property conditions & facilities
They had more than one couple fighting in the middle of the night keeping everyone up and they did not remove them from the property
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveler

Liked: Staff & service
I don't need any frills
This is a place to stay when the bare necessities are all you need. And honestly, it is priced accordingly. That is why I chose to stay here. Staff was very courteous but they don't have much to work with.
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Adequate
It was very clean. The furnishings were meager. Close to the highway; close to eateries.
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveler

Stayed 14 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 4 nights in Jan 2019

6/10 Okay

Verified traveler

Stayed 4 nights in Jan 2019

6/10 Okay

Dawnee

Disliked: Cleanliness, property conditions & facilities, room comfort
Work stay
You get what you pay for.
Stayed 14 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for 2 beds, I was given one and to go buy an air mattress if I had to.
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn't clean there was no toilet paper there was no towels the heater did not work and I want my money back I felt bugs in the bed I want my money back
Stayed 9 nights in Jan 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach fest 2019!!!!
roaches forever! Roaches on the beds on the walls the floors the ceilings the refrigerator and the cabinets and the counters in the toilet in the sink and the tub‘s !!! Even in the pillow case!!!!! Every 5 seconds We killing roaches can’t even Sleep !!! I bought Raid only a little help it was a hundred behind refrigerator!
Stayed 7 nights in Dec 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved a room at Intown Suites and was not expecting much because of the price of the room. I was at least expecting the basics, a clean room and a decent place to stay the night. When I arrived, there is an office that you visit to get your room key and it was closed I guess after a certain hour. You have to call a number and wait for someone to respond. At the time when I arrived there was no management there and only a guy, maybe security, that would give you a key for your room. When I got to the room, it was a non smoking room but smelled heavily of smoke and even had an ash tray sitting on the table. The shower was filthy. There was some sort of gunk with hair stuck to the tower bar inside the tub and the tub floor was definitely shower shoes necessary but probably even worth the wait until you got home. There were roaches crawling on the walls. That was it for me. Another room was not an option. I immediately called Expedia to have my room cancelled and asked for a refund. Expedia tried to contact Intown but there was no manager available like I previously stated. Expedia said that they would follow up with me the next day after they had got in touch with a manager. I went ahead and booked another hotel. The next day Expedia calls the hotel and due to their policy, they would not refund my money. Expedia wouldn't even go to bat for me even though I booked this horrible hotel through them. Terrible service and a terrible room. I will never visit this hotel again.
Stayed 1 night in Dec 2018

4/10 Poor

Martique

Liked: Room comfort
Stayed 1 night in Jan 2019

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever!
The moment we walked in the room there was cockroaches all over the room. We left immediately after being in their for a full 5 minutes. I didn’t even get a full refund of my money back from the hotel. Totally unacceptable.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2018