Ratings based on 437 Verified Reviews

4.3 out of 5
86% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Can you spell D I R T Y

Posted Mar 24, 2018
Check in was smooth. Manager was super nice. Understaffed for a spring break season weekend (one person). Rooms were filthy. One room had dirty (crusty!) sheets. Urine everywhere in bathroom, dark splatters in sink. Hair/fur balls in every corner. Bathroom floor filth! No maintenance on duty - I cleaned and then we were moved when we saw sheets. Dust on all lampshades so thick they looked hairy! Breakfast not ready at 7. Full hotel - we left for a McD’s.
Comment from Hotel Management
Mar 26, 2018 by Elle P. , Hotel Management
Hello, thank you for your honest feedback. I sincerely apologize that you had such a poor stay with us. That is absolutely not our norm and I would like to opportunity to make it right with you. Please contact me directly at the hotel so that I can investigate and offer you the proper compensation. Thank you, Elle P. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from wisconsin

Posted Mar 2, 2018
Room was very clean and comfortable. I would stay here again.
2 out of 5
by A verified traveler from chicago

Not very friendly.

Posted Feb 25, 2018
The lady at the front desk seams like she wast the only one working and she was not happy at all. When we called down to the front desk nobody picked up.
Comment from Hotel Management
Feb 27, 2018 by Elle , Hotel Management
Hi, Manny, thank you for sharing your honest feedback. I'm sorry to hear that whomever was working the desk was not the happy chipper desk agent we've all come to expect. I will absolutely share with all of my team. I do hope you will give us another opportunity to wow you should your travels bring you to the Smyrna area again. Thank you and have a wonderful week! Sincerely, Elle P General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 14, 2018
Pros: Pets stay free
Easy access to the interstate and pet friendliness made this a good choice for us.
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel is close to the freeway and shopping.

Posted Feb 10, 2018
The front desk was friendly and helpful. They were great at answering all my questions. The hotel was quiet and comfortable.
2 out of 5
by A verified traveler

Posted Jan 29, 2018
cold, less cover on the bed.. shower handle not working well.
Comment from Hotel Management
Jan 29, 2018 by General Manager, Hotel Management
I'm sorry that your stay wasn't up to our full potential! I will absolutely share this feedback with my team and I do hope you'll give us another opportunity to serve you again in the future. Have a wonderful week. Sincerely, Elle P. General Manager
5 out of 5
by A verified traveler

Posted Jan 16, 2018 on Hotels
We have stayed here numerous times. Service excellent, same with facilities.
Comment from Hotel Management
Jan 30, 2018 by b, Hotel Management
Thank you for being a loyal guest of our LaQuinta Inn & Suites. I am so glad to hear that you enjoy your visit each time. We look forward to seeing you again soon. Sincerely, Brenda Saunders Sales Manager
5 out of 5
by Christopher

Posted Jan 7, 2018 on Hotels
It was pet friendly and The staff was very helpful.
Comment from Hotel Management
Jan 30, 2018 by b, Hotel Management
Thank you for your review. We strive to take care of all of our guests and to provide them with excellent service. Sincerely, Brenda Saunders Sales Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Visit

Posted Jan 3, 2018
Pros: Location and overall amenities
Cons: New bed
Location: Visiting family so it was nice.
Overall the experience was pleasant. The staff were nice and helpful with the few issues I did have.
Comment from Hotel Management
Jan 30, 2018 by b, Hotel Management
I am sorry to hear that you had challenges during your visit but I am happy to know that our staff took care of those for you. We do hope the next time you are in the area you will visit with us. Sincerely, Brenda Saunders Sales Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Great sleep

Posted Jan 3, 2018
I really enjoyed my stayed and the one that waited on me was the best. We could use more friendly people like him.
Comment from Hotel Management
Jan 30, 2018 by b, Hotel Management
Thank you for your review and for letting your fellow travelers know what a great stay you had. I am glad to hear that our staff took such great care of you. We look forward to seeing you again, Sincerely, Brenda Saunders Sales Manager