One of the worst stays ever
Posted Nov 30, 2016
The staff was extremely rude, especially the night person. The front desk apparently closed at 9pm. If you needed to get in after that point, you needed to use your key. There was a phone in the entryway, but it did not dial the front desk because you could not use it. The number on the note was apparently someone's phone. If you did not have long distance on your phone, you would have been unable to contact anyone. When my daughter came back the first night to visit at 8:50pm, the doors were already locked. When she told the supposed employee that she was there to see us, he told the person behind the desk at the time to call our room. She stated she couldn't because there was no phone operation. The second night while I was visiting with my daughter, son-in-law, granddaughter, and his mom in the lobby, the same man locked the doors again at 8:50pm. At about 9:45pm, he came back through the lobby and asked if any of us were guests. I stated that I was and they were visiting. He stated that the lobby closed at 9pm same as the front desk and no one was to be in there at that point. Visiting was to be done in the room. My daughter pointed out that there was no sign specifying this. There is more to this review that I would like to post, but not enough room.