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Reviews of InTown Suites Extended Stay Atlanta GA - Snellville

2.5 out of 5
InTown Suites Extended Stay Atlanta GA - Snellville
1784 Presidential Cir, Snellville, GA

Reviews

5.6
Rating 10 - Excellent. 64 out of 428 reviews" "
Rating 8 - Good. 80 out of 428 reviews" "
Rating 6 - Okay. 80 out of 428 reviews" "
Rating 4 - Poor. 92 out of 428 reviews" "
Rating 2 - Terrible. 112 out of 428 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Roderick

Stayed 7 nights in Nov 2023

4/10 Poor

Joanne, Lisbon Falls

Disliked: Cleanliness, property conditions & facilities
Office open 11-6 only. One employee was very kind and empathetic and the other was completely corporate. Room was extremely small. Kitchen table was on the verge of collapsing. I could not even use it.Maitenance walked in one at 10pm, thinking it was empty. The next day, the same thing happened at 7pm. Good thing the inside lock was locked, so they could not get inside. Scared the living daylight out of me. Bait and switch at checkin. Oh you requested this room, which is in bad shape. You can check it out and if you don't like you can pay more for an upgraded room. The room was small and smelled like urine. I chose the upgraded room. The only difference was that it had no odor and had a full sized microwave. I just touched the side of the towel rack and it collapsed. For that I was charged $10. I will never return there.
Stayed 21 nights in Sep 2023

4/10 Poor

Pamela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was advertised for a newer, revised trim. However, we were given the older room, which smelled like mold and cleaner. It was not as updated as we thought it would be. They did not charge us correctly upon arrival based on what our balance was supposed to be it’s been an effort to discuss this with them as they are not budging on what they say it should be, even though it does not comply with what hotel.com sent in a confirmation.
Stayed 7 nights in Aug 2023

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

2/10 Terrible

Cheong Woon

Stayed 10 nights in Jan 2023

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was on the small side but had everything needed. Had to leave 4 days prior than expected and they refused to refund the cost of the prepaid last 4 days, even though checked out before 11 am. No refund wording was in the contract, but still annoying.
Stayed 11 nights in Oct 2022

4/10 Poor

DENNIS

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Should not be a extended stay
The rooms are very small. The beds are very uncomfortable for it being a extended stay. The bathroom is small and old, alot of rust. The kitchen is small, and frige is small.
Stayed 4 nights in Mar 2022

10/10 Excellent

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional and clean
The staff was very professional, and i enjoyed my stay.
Stayed 8 nights in Feb 2022

4/10 Poor

Bobby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was what I expected I guess for the price. Got locked out of my room couldn’t get in touch with anyone until almost noon the next day !
Stayed 4 nights in Nov 2021

2/10 Terrible

Titus

Traveled with group, Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never book here they truly dont care
tub had mold and dirt in the cracks some was visible the ac vent had no cover the tv remote control didn’t work the floor had never been mopped i got there a 3 for the reservation and didn’t get a room till 520 visible dirt all over the walls reeked of old cigarettes and all they told me was they can cancel my stay and i can pay for the first night smh never again
Stayed 7 nights in May 2021

2/10 Terrible

Verified traveler

Reservation was confirmed through orbitz but the hotel would not honor the reservation and said they did not have any rooms available. Customer service was very poor and the management lady was very unhelpful and argued that it didn’t matter if a reservation was confirmed through orbitz or not there was no room available and we had to last minute find another place to stay.
Stayed 4 nights in Apr 2021

10/10 Excellent

madeline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beyond exceptional.
Very peaceful and relaxing loved the comfort and nice view from room. The lady that checked me in was above and beyond feeling welcomed and helpful. She was exceptional. I’ll definitely recommend and stay again next time.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities
Stayed 2 nights in Apr 2021

2/10 Terrible

Christi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room even though i paid
Stayed 1 night in Apr 2021

10/10 Excellent

Marcus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2021

6/10 Okay

Kendrick

Stayed 2 nights in Apr 2021

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2021

8/10 Good

Lucy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome as always
Always happy hear very comfortable great staff. Upgrade rooms are awesome must do upgraded remolded rooms is very nice
Stayed 2 nights in Jan 2021

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was nothing like the picture. Small. filthy and from the 70s, The smell of pot and cigarette smoke was everywhere and the place was very noisy. Stay far away from this place.
Stayed 1 night in Jan 2021

4/10 Poor

Nathaniel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2020

2/10 Terrible

Akinyemi

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NASTY HOTEL
The room was dirty. I tried about 5 rooms and all of them were nasty. I have to upgrade to a more expensive room that wasn't that great but better. I will not recommend anyone to stay that this NASTY hotel.
Stayed 1 night in Oct 2020

2/10 Terrible

Verified traveler

Stayed 7 nights in Aug 2020

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jul 2020

8/10 Good

taricka

Stayed 2 nights in Jun 2020

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 28 nights in Apr 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in. Comfortable bed. Noisy area, smoking outside the exit doors.
Stayed 1 night in Mar 2020

10/10 Excellent

Lee Ann

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet please
Property doing major remodeling. Noise levels start early. As does house keeping. No “Do Not Disturb” signs Available in room so knock on the door at 7:30am.....
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crack house hotel
The room smells of fish and shrimp people in and out of rooms in the middle of the night noise in the hall way I was so unsatisfied to the point didn’t stay a whole night in the hotel went some where else
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

sheridan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

2/10 Terrible

IntowneSuites, Grayson

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to change rooms three times to find one that was the most unsanitary. I paid almost $700 bucks because I had to add an extra night and while I'm checking out, I hear somebody get a room for the same days as me and got charged less than $300 and was dumbfounded that I paid more than half. They wouldn't give more towels and didn't clean the room once. The stove didn't work so I had to spend more money having to eat out.ths sink didn't drain and flooded part of the room and was told it was our duty to clean it up. Even asked for more towels to help absorb and they denied so we used all our clothes to clean it up. Very upset with the stay andif I could've afforded to get another place I definitely would have
Stayed 6 nights in Jan 2020

8/10 Good

Chris

Stayed 11 nights in Dec 2019

2/10 Terrible

Khaleelah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They need to remodel the beds are hard and uncomfortable housekeeping doesn’t come clean your room only once a week I wouldn’t recommend any one to them also found a bug under my covers by my feet they said I probably brought it in from outside
Stayed 9 nights in Nov 2019

8/10 Good

Lesa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

2/10 Terrible

Verified traveler

Stayed 7 nights in Nov 2019

2/10 Terrible

Willee, Texas

Business traveler
Disliked: Staff & service
Closed on Sundays. Rude staff. Will never consider them again.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Walls are thin I could hear the man next door snoring
Stayed 1 night in Nov 2019

6/10 Okay

Cyril

Business traveler
Disliked: Staff & service
Not Surprised!
It was ok could’ve been cleaner... ask so many unnecessary questions... my model of car , tag number etc..
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Manager on Oct 22, 2019
Glad you enjoyed your stay!

2/10 Terrible

InTownsuite, Snellville

Traveled with group, Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Not able check in and still got charge, you need to assist your client and get the money back
Stayed 2 nights in Oct 2019

8/10 Good

Brandon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Manager on Oct 22, 2019
Glad you enjoyed your stay!

10/10 Excellent

Lawrencegreer, Snellville georgia

Liked: Cleanliness, staff & service, property conditions & facilities
My name is lawrence greer and i really enjoy ms.melinda and the rest of the staff they are very nice and friendly and always gets what i need when i need it perfect customer service they are all awesome ...THANK YOU
Stayed 1 night in Sep 2019
Response from Manager on Oct 22, 2019
Glad you enjoyed your stay!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the property has back door access that cuts off at a night... I like that it is none smokeing
Stayed 1 night in Sep 2019
Response from Manager on Oct 22, 2019
Glad you enjoyed your stay!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The price was affordable the carpets need to be cleaned and there are roaches
Stayed 7 nights in Aug 2019

2/10 Terrible

Ciara

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will never stay at this location again, I called to let them know I’ll be arriving at 10 pm and said ok. Got there couldn’t check in because they were closed,so booked another hotel. Upon getting there the place is filthy lobby is gross.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall poor and TERRIBLE service. Amenities did not work and we were with out a working tv during our whole duration.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really didn’t like anything about it and I definitely will not be going back. That was the worst bed I have ever been in at a hotel. Reserved a queen bed and got 2 double beds and the most uncomfortable bed.
Stayed 1 night in Aug 2019