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Reviews of Stonebridge Inn

3 out of 5
Stonebridge Inn
300 Carriage Way, Snowmass Village, CO

Reviews

8.2

Very Good

Rating 10 - Excellent. 411 out of 1000 reviews" "
Rating 8 - Good. 371 out of 1000 reviews" "
Rating 6 - Okay. 135 out of 1000 reviews" "
Rating 4 - Poor. 50 out of 1000 reviews" "
Rating 2 - Terrible. 33 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

nolan

Stayed 6 nights in Mar 2024

2/10 Terrible

Thomas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was horrible. Place was old, dank and smelled of mold. Girlfriend was sick with Covid and they wouldn’t let us cancel without taking the entire $2400.00 for the stay. We were on an extended vacation and this was our last stop. We told them we would stay there and not forfeit our money. They let us infect their hotel rather than do the right thing????
Stayed 4 nights in Feb 2024

6/10 Okay

Janice, Stamford

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The carpet of the hotel needs major cleaning/washing (it smells like dog poop on the 5th floor once you get out of the elevator). Some staff are extremely nice (esp at The Artisan restaurant) but some front desk staff were extremely rude and unfriendly. The room is extremely dated but it’s very convenient if you want to use the bus system to ski at Aspen as the bus stop is right next to the hotel. The hot tub is nice and the ski in/out location is very convenient. If only they update the hotel, this would be a decent stay, it just doesn’t justify the amount we paid each night.
Stayed 6 nights in Feb 2024

8/10 Good

Daniel, Aledo

Liked: Cleanliness, staff & service, property conditions & facilities
convenient location, food was just okay, shuttle to airport was nice however one of our rooms was supposed to be double beds and only had one bed
Stayed 4 nights in Jan 2024

2/10 Terrible

Sanel

Stayed 4 nights in Jan 2024

4/10 Poor

Donald

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First there was hair in the tube. Felt unsanitary. The window was open in my room and broke so it would not close. I told 2 different people about the window. Both told me that maintenance would take care of it. But nobody showed. With temperatures around 10-15 degrees outside made it uncomfortable. I had to raise the thermostat in the room to counter the blowing cold air from outside. When I checked out, the same 2 different people that took my complaint just shrugged it off like it didn't matter and told me and my friends. "We just work here!" Large company such as Hyatt that owns this facility should hire better quality people that care about their guests.
Stayed 4 nights in Jan 2024

10/10 Excellent

Ewa

Stayed 6 nights in Jan 2024

4/10 Poor

CINDY, Lutz

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property is very conveniently located in Snowmass, but we expected a lot more of a Hyatt property. Rooms were very dated and there was one slow elevator. This property cost us more than an Airbnb in Vail so it was disappointing. Will look for an Airbnb in Snowmass in the future.
Stayed 6 nights in Dec 2023

6/10 Okay

Lorena, miami

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
You need transportation for ski in and out.
Stayed 6 nights in Dec 2023

6/10 Okay

KAREN, TAMPA

Stayed 6 nights in Dec 2023

4/10 Poor

Larisa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there from 12/24/23-12/28/23 and they cleaned our room only once but charged us resort fee for every day. After cleaning room they left our room wide open all day.Charging a lot for parking! Dirty carpet, broken and scratched furniture! Will not recommend this property!
Stayed 4 nights in Dec 2023

2/10 Terrible

Cynthia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Tamas, CEDAR GROVE

Disliked: Staff & service

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Comfortable ski hotel
Like others have noted it is tired/worn BUT comfortable beds, nice pool/hot tub, gym, locker rooms. Hot water, tea, ice water in lobby all day. Coffee in the morning. Microwave in lobby. Walking distance to slopes. Bus to Aspen right outside. Lobby staff friendly. Other staff not really. Checked in Friday, was thought room would be serviced while we were out Sunday but it was not, so be sure to request if you need it. But overall a great value for an on the mountain property.
Stayed 3 nights in Dec 2023

8/10 Good

Paul

Stayed 4 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Snowmas
Excellent location.
Stayed 4 nights in Dec 2023

10/10 Excellent

HOLBACH

Stayed 3 nights in Dec 2023

10/10 Excellent

Natalie

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and lovely staff. So helpful and everyone is kind and welcoming, very accommodating. The drivers are especially attentive and nice guys. My fiancé and I used them frequently and they always had a smile. And the restaurant inside the hotel is great too. This hotel is near so many activities and restaurants…Highly recommend this hotel!
Stayed 5 nights in Dec 2023

4/10 Poor

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
The hidden fees The guy said $7 for parking a day And he ended up changing me 17.50 a day plus another fees Restaurant there really bad and expensive!!
Stayed 3 nights in Nov 2023

8/10 Good

Danya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was good, stayed just for 1 night.
Stayed 1 night in Oct 2023

6/10 Okay

Kim, Chicago

Traveled with partner
This is a great location for staying at Snowmass Village. There are a number of great restaurants, coffee, shops, and shopping within walking distance. Unfortunately, there wasn’t a working elevator in the hotel. There was a very helpful young man who sat outside the hotel, who worked for the property and helped us carry our luggage up to the third-floor. The room was OK, but definitely needed updating and the wood around the refrigerator and bathroom sink areas were badly chipped. There wasn’t an air conditioner and even though we were visiting her in early October, the room was quite warm. We had the ceiling fan going, and they also provide a standing fan. It really was not comfortable even at night. And we left the window open all day and all night. The front desk people were extremely helpful and kind. We did not eat at the restaurant as there weren’t many people there or at the bar. In addition, there were many restaurants within walking distance, and in close proximity if you wanted to drive to Aspen. The coffee and water stand in the lobby were very nice.
Stayed 2 nights in Sep 2023

2/10 Terrible

Kevin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was good.
Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2023

10/10 Excellent

Lenin, Scottsdale

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great!!! Just what we needed!!
Stayed 2 nights in Oct 2023

6/10 Okay

Vikas

Clean facility but not many amenities arouns during off season for snowmass.
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very hot room and out-dated bathroom
No A/C. Even in early October the room was 80 degrees. Out-dated and low-quality bathroom and fixtures that look like a cheap Motel 6. Shower temp fluxuated from hot to cold.
Stayed 1 night in Oct 2023

6/10 Okay

Frederick

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The only one elevator was out of service throughout our stay (3 nights) TV had issues with cables/network setup and only Netflix was avaiable from time to time Water pressure for shower was way too low and we often run out of hot water just minutes in

6/10 Okay

Pavan

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms are small and doesn’t feel a happy place to stay in. No AC in the hotels in the area as we were told it get cold during night so crack the window. Lift doesn’t work. Not a very likely place I’d recommend anyone.
Stayed 2 nights in Sep 2023

4/10 Poor

Cyrena

Traveled with group
Disliked: Property conditions & facilities
A view to the Aspens
Elevator broke with heart condition and two broken toes climbing to 6th floor a struggle bartender was rude waiter was nice burger ordered was extremely salty but a different bar attendee gave a discount on my meal young gentleman at the front doors was very kind to offer to take our luggage to room
Stayed 1 night in Sep 2023

2/10 Terrible

Arnon

Traveled with family
Disliked: Staff & service, property conditions & facilities
Reception stuff-very poor .
Stayed 2 nights in Sep 2023

4/10 Poor

SANDEEP

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Patricia

Stayed 2 nights in Sep 2023

10/10 Excellent

Jessica

Stayed 1 night in Sep 2023

10/10 Excellent

kwang

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I follow my GPS direction for the facility, the GPS did not show that the road to the facility was closed. I found the detour sign, so I could find the facility. I wish the facility send me a notice about the road close. Also I have not received about the restaurant in the facility was closed for dinner. Another problem was that only one elevator in the building was not working. The front desk staffs helped me to carry up my luggage to my room in upstairs. Otherwise the facility was excellent.
Stayed 1 night in Sep 2023

2/10 Terrible

Stephanie

Stayed 4 nights in Sep 2023

6/10 Okay

Kathy

Liked: Room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that you can walk up the hill 5 minutes and get to shops and dining. The rooms are basic, but the beds were really comfortable. It is in a beautiful setting!!
Stayed 1 night in Sep 2023

6/10 Okay

Cesar

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Cassie

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good location in Snowmass. Friendly and honestly, it was very clean. It just needs updated in a major way. I would not be comfortable hanging out in my hotel room at all - I really only wanted to be in there to sleep. Everything needs updated - paint, carpet, bedding, etc.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not Bad, Not Great
The rooms are very dated but comfortable. Staff was very friendly at check-in. The location is great as well. My main issues are that there is no AC and the bathroom area of my room stunk very strongly of cigarette smoke, which thankfully didn't permeate as far as the farther bed with the ceiling fan on. All things considered for the price and the area I would stay here again depending on the time of year.
Stayed 2 nights in Aug 2023

4/10 Poor

David

Traveled with group
Disliked: Property conditions & facilities, room comfort
Find somewhere else
Room smelled of mold and carpet was damp. Had to request a new room. Fire alarm kept going off on the 2nd nighy
Stayed 2 nights in Aug 2023

6/10 Okay

Robyn

Stayed 6 nights in Aug 2023

6/10 Okay

Charles

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Proximity to snowmass village and the ability for it to be a ski in/ski out in the winter is cool. The room we rented was completely different than the photos offered, as the photos only show the remodeled rooms when in reality the main building is still from the 90’s. It was still quaint and very much a quintessential ski resort room, and it was really cozy, but not at all the room we booked and felt misleading. The rooms didn’t have a fridge, which threw a big wrench in our plans as we were going to maroon bells and had brought lunch supplies for the next day that we couldn’t refrigerate. Staff was very cold and unfriendly. Overall a nice room, but not the best way experience otherwise.
Stayed 1 night in Aug 2023

8/10 Good

Cheryl, Fort Lauderdale

Traveled with partner
Liked: Cleanliness, staff & service
This property is dated but has its pluses and minuses. Location and parking are great (there in the summer so not full). We arrived early and were told they would text when room was ready, but that didn’t happen. I also believe the hotel wasn’t very full and we were given one of the least desirable rooms in the hotel when we finally got a room. Bummer for us but what can you do? The absolute unacceptable issue we had with this hotel is that they only service your room after 3 nights. This is ridiculous! By that time, you are up to your ears in trash and dirty towels. I saw people carrying trash out of rooms on their own, only to find full trash bins all over the hotel. And you have to go to the desk and ask for coffee or toilet paper, since they don’t service the rooms. I hate that! Only other issue was that it was a bit hard to sleep with standard hotel noise; it just seemed a bit much. Overall, the staff was nice and helpful and the place is clean. Nice pool area too.
Stayed 3 nights in Aug 2023

6/10 Okay

Janna

Traveled with family
Liked: Cleanliness, staff & service
This is a quaint, rustic property. Great if you are looking for a quiet place to relax.
Stayed 1 night in Aug 2023

8/10 Good

Gina

Traveled with family
Liked: Cleanliness, staff & service
-
Stayed 3 nights in Aug 2023

10/10 Excellent

Thanh

Liked: Property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Tanner

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
No ac for the bedrooms. Front desk people are nice, the guy closing up the pool is a b it cranky. Nice place though
Stayed 1 night in Aug 2023

10/10 Excellent

Sotir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

LENNA

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately, we were unable to sleep both of our nights at the Stonebridge Inn. Our upstairs neighbor listened to the TV at a very loud volume all thru the night and we were unable to sleep because of this. I asked the front desk what they could do and unfortunately nothing was done.
Stayed 2 nights in Aug 2023