Front of property - evening/night
Check availability

Reviews of Highland House

3 out of 5
Highland House
10 Snowshoe Drive, Building 6, Snowshoe, WV

Reviews

8.4

Very Good

Rating 10 - Excellent. 18 out of 39 reviews" "
Rating 8 - Good. 12 out of 39 reviews" "
Rating 6 - Okay. 5 out of 39 reviews" "
Rating 4 - Poor. 3 out of 39 reviews" "
Rating 2 - Terrible. 1 out of 39 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a very nice room and property. We had a couple problems with electronic key access (to our room and to the front door). While inconvenient, staff always addressed the problems quickly. Make sure you read the check-in instructions and look over maps so you know where to check, etc. Overall, very nice...we will be back and stay in the Highland House.
Stayed 2 nights in Jan 2024

8/10 Good

Clifford

Traveled with family
Liked: Property conditions & facilities, room comfort
Ski trip
Ski in ski out, great location. No services offered at the highland house. Must check in at other location.
Stayed 4 nights in Dec 2022

10/10 Excellent

Christopher, miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and location. Also there’s no front desk. Check in is at Allegheny springs which is at the end of the village.
Stayed 3 nights in Feb 2022

10/10 Excellent

Kristie

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2022

8/10 Good

Lauren

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

4/10 Poor

Verified traveler

Disliked: Amenities
When we arrived we could not get in our building. The place was like a ghost town. Finally found another building that we could get in. Turns out that’s where we were to check in. No information was ever provided to tell us that. No signs either. I called numbers for the Highland house and was told they were closed for the day. It was around 6. You would think phones could be forwarded to the desk in Allegheny where we finally found a person. . Almost everything was closed. We’re unable to take advantage of the amenities. Disappointed.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Great location for ski in/out. Condo was spacious. Check in was easy and efficient.
Stayed 4 nights in Jan 2021

8/10 Good

Courtney

Liked: Cleanliness, room comfort
Check-In
Check in was awful. There was no direction on where to go for check in. We walked around for an hour before we found someone coming out of the highland house to ask. Overall a great stay! Nice room. Now that I know where to check in at I would book again.
Stayed 2 nights in Dec 2020

8/10 Good

Takashi

Traveled with family
Stayed 2 nights in Dec 2020

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, room comfort
Great room /location
I really enjoyed this property. I will start with one thing that can be improved and move to the rest which is positive. 1. Check-in location is NOT at the highland location. It’s up the street in a separate building. Several attempts to call and find out did not go well. I realized this was an ongoing issue as another family was wondering around trying to find the check-in location. Once I located the check-in location my experience got much better. 2. Unloading the car and finding the room was easy, the room looked amazing (I recommend the 4th floor which is the top floor). 3. The room was warm and had a fireplace and porch/balcony looking over snowshoe. I would recommend getting updated pictures of the property as the property looked much better than what was displayed on Hotels.com (this is a good problem IMO). 4. You get a locker to lockup your snowboarding/ski equipment that’s easily accessible from the slopes. 5. Location was right in the middle of the village which made getting coffee/food easy. 6. Parking is across the street, you get a parking pass. Make sure it’s showing as I noticed a tow truck making its rounds around the property (parking lot). I didn’t see it towing anyone, but it was driving slow looking at each car. My car was just fine as I backed in with the parking pass showing. I took pictures just in case... 7. Checkout was easy by calling and giving your room number and location. Wonderful property!
Stayed 2 nights in Dec 2020

10/10 Excellent

Brandi

Stayed 2 nights in Dec 2020

10/10 Excellent

PATRICIA

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
The Highland House is in an excellent location. We needed pillows and other sheets and they were very timely providing them to us.
Stayed 2 nights in Feb 2020

4/10 Poor

Rachel

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The property is beautiful. Our condo had mouse droppings on the bed and on the dining table. The fold out couch was broken. The heater made a ticking noise that was irritating.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this property very thing was convenient and the activities were fun!
Stayed 2 nights in Mar 2019

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun place.
Great location and cozy accommodations. We will definitely be staying here again. If there's was anything negative to report it would be that checking in process isn't very clear.
Stayed 3 nights in Jan 2018

6/10 Okay

jessica

Disliked: Cleanliness, property conditions & facilities, room comfort
Our throw pillows and bed skirt was ripped. Extra blankets for pull out sofa was ripped as well. Toilet bowl was stained black! All the walls were marked with black scuff marks, looks like it hasn't been painted in years! A pool is on the amenities list but you have to walk to a different area in the resort to get to pool! No close parking when trying to haul luggage. Beautiful mountain view!
Stayed 2 nights in Jun 2017

6/10 Okay

Ruby, Atlanta

Disliked: Cleanliness
Nice location
Great location, everything is near by. Only complaint would be the cleanliness of the rooms.

10/10 Excellent

Pam, Raleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 1 br condo on the ski slopes
The Highland House was a great place to stay on snowshoe mountain. Great location at the village plaza.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Tim

Liked: Cleanliness
Disliked: Room comfort
Not pleased
This is the perfect place to stay if you enjoy very small spaces. It's small when the foldout sofa isn't open, but when it is, you can barely turn around. Small TV that cannot be viewed from the bed which was on other side of room. Opened the blinds to enjoy the beautiful mountain views only to discover they hadn't been cleaned for a very long time, one of them looked as though something had been spilled on outside and ran all down the window. You check in at a sister hotel (and not until 5 pm!), so there was nowhere to go nearby to make a request or lodge a complaint. To call family members on another floor, couldn't just dial their room number, each room had a long, full-fledged phone number assigned to it. WiFi was only good in your own room, not all over the facility. Hated the entire experience. Will never go back.

8/10 Good

Beth S.

Liked: Cleanliness, room comfort
Great location
The only real problem we had was check-in. There is no check-in at the facility. We were sent to one location which was closed for summer. Then we had to go to another location to actually get checked-in. Location was in the middle of everything which was nice. Parking across the highway not so convenient.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Susan, Dayton Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend get away
This was a nice hotel for a weekend get away. Check-in was a little hard to find (late at night plus foggy). Wish the weather had been better - resort offered a lot to activities to do (weather permitting).

8/10 Good

anne, Soco,VA

Liked: Cleanliness, staff & service, room comfort
first of many
Great stay! Nice kitchen, easy lockers for ski equipment, comfy bed, fireplace! We will be back! (and DAILY housekeeping - what a luxury!)

10/10 Excellent

Court

Liked: Cleanliness, staff & service, room comfort
Great Trip
Great room, great place. Little small with 4 people and the pull out bed was terrible, but very cool place.

6/10 Okay

Bill, H

Disliked: Room comfort
Close to slopes big plus. Rooms much smaller than we were led to believe.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a great stay.
Was right on the slopes and in the middle of the village.

10/10 Excellent

Amanda, Asheville

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highland house at snowshoe was perfect spot!
It was perfectly located to get on and off the slopes easily. The slopes go off to the left and right so it makes it easy to move around the mtn and get back. Highly recommend this spot. The hotel was nice, clean, lockers downstairs for ski's was nice touch. They give you a locker combo when you check in.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
More Storage-
you can't beat the location as it is a 100 foot walk to the top of Ballhooter run out the back door ski lockers, Some recommendations: have the owners purchase some storage space for their guests. There was very limited storage area for ski clothes, boots etc, I guess its not bad if you don't mind living out of your suit case. Seems like an in expensive fix to me.

10/10 Excellent

johnny

Liked: Cleanliness, staff & service, room comfort
great trip
hotel was nice and in good condition. located right next to the slopes. great trip

6/10 Okay

Andres, Florida

Liked: Cleanliness, staff & service, room comfort
Family on the snow
Great location! Looked allitlle run down but good time I would go back for sure

10/10 Excellent

Laura F.

Liked: Cleanliness, room comfort
Disliked: Staff & service
Highland House
Great location, great resort. Remember to check in at Top of the Mountain. There is no reception desk at Highland House.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room and the advantage of AT&T cell phone coverage.

4/10 Poor

Kieran

Disliked: Cleanliness, staff & service, property conditions & facilities
WV mountain top
This place doesn't understand the meaning of hospitality. I injured my hand in their parking lot and was refused bandages while bleeding in their lobby, because they were afraid of liability, for this reason alone I'll not be back. Also there was a weird looking bacterial foam growing out of the hot tub, the extra pillows were decorative and covered in stains, no Wi-Fi!, and most service staff around the resort didn't seem to want to be there either. Skiing was good but I would stay as far away from Snowshoe owned properties as possible.

8/10 Good

Danielle, Raleigh, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location to slopes
Small room if you try to fit four people. Nice small kitchenette. Restaurants all seemed to serve the same food, just have different location. Very convenient location to the slopes, shops, restaurants, conference center. Very clean. Didn't use hotel amenities. No real lobby area to sit by a fireplace and have a drink.

2/10 Terrible

Jccapita

Liked: Cleanliness
Disliked: Room comfort
Bed was broke
Snowshoe was amazing as always and the hotel itself was actually pretty stunning. BUT, what was supposed to be a queen sized bed in our junior suite was actually more like a full, and to top it off the slats in the bed springs were broken. Needless to say both my fiancé and I woke up with aching backs, but when we called the front desk to ask for another room they said they were fully booked. They sent the head housekeeper with an extra comforter but that obviously did nothing. They gave us a free brunch at one of the local restaurants, but that certainly did not make up for the huge amount of money I spent on our trip.

8/10 Good

Larry, Birmingham, al

Liked: Staff & service, property conditions & facilities, room comfort
Annual father/son ski trip
Overall great place to stay! Convenient to everything - lifts, dining and fun. Only issue is room was too warm even after turning heat down. Probably a good thing for cold natured people considering it was 6 degrees but we had to open the door to let some cool air in. Will stay here year after year from now on!