Ratings based on 66 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
92% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Older hotel

Posted Feb 10, 2016
Pros: Close to retaurants
Cons: Need to improve vanity
Location: Must enter from only one direction
Dressing table for ladies is nonexistent, Very small vanity, hotel is nice and clean, hard to get to. Must be able to enter from only one direction. Close to many restaurants
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel to the Bosque del Apache

Posted Feb 2, 2016
We enjoyed our stay! We were close to the Bosque del Apache and this hotel was just right!
Comment from Hotel Management
Feb 5, 2016 by A.M, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, General Manager Comfort Inn 5758384400
1 out of 5
by A verified traveler

WHAT A DUMP!

Posted Jan 8, 2016
Pros: NOTHING
Cons: EVERYTHING
Location: WHO CARES WHEN YOU CAN'T EVEN GET A HOT SHOWER!
Expedia should be ashamed to even list this hotel! No hot water, no heat! Calling the front desk is basically talking to some college kid who has no ability to rectify the situation. NEVER EVER STAY HERE!
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, IL

Nice hotel with no issues!

Posted Dec 22, 2015
Pros: Clean and not run down.
This is a newish, clean hotel with large rooms that are clean and quiet. Breakfast was good. We didn't use the pool.
Comment from Hotel Management
Dec 25, 2015 by assistant manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, General Manager Comfort Inn 5758384400
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice, quiet, comfortable hotel.

Posted Dec 22, 2015
Second time we've stayed there and will again probably. Close to the Bosque del Apache National Wildlife Refuge! Only complaint about this stay was that the fitted sheet on our bed would not stay 'fitted' and kept coming loose. We told the front desk in the morning so perhaps that will be addressed.
Comment from Hotel Management
Dec 25, 2015 by assistant manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Comfort Inn 5758384400
5 out of 5
Recommended
for Personal Event
by Geraldine

This traveler left a rating score only Posted Nov 11, 2015 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to Bosche del Apache

Posted Nov 9, 2015
Front desk lady was so ignorant of us. She was answering a phone call for about 30 mins when we came to check in. She didn't even look at us until she complete the call. We were super tired when we reach the hotel, that attitude made it worse. Hotel was super clean and great. That front desk lady should be taught how to do multiple tasks without irritating customers.
Comment from Hotel Management
Dec 17, 2015 by front desk assistant manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, General Manager Comfort Inn 5758384400
4 out of 5
Recommended
for Couples
by Wayland from De Leon TX

Posted Oct 16, 2015 on Hotels
Nice convenient hotel. Stayed one night.
Comment from Hotel Management
Jan 1, 2016 by assistant manager, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, General Manager Comfort Inn 5758384400
4 out of 5
Recommended
for Couples
by anthony from upland

great stay for seeing the VLA and trinty site

Posted Oct 7, 2015 on Hotels
nice room
5 out of 5
Recommended
for Everyone
by A verified traveler

Overnight stay

Posted Oct 4, 2015
Very comfortable with nice breakfast. Staff was helpful.