8/10 Good
deborah
Traveled with group
Apr 14, 2023
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to see the auroras. Igloos were clean but could use some design changes when accomodating 2 singles. Two luggage stands would be nice, instead of 1 and hooks to hang coats would have been great. We used our tripods. We noticed some igloos had hooks inside the door but ours didn't. It took us a couple days to figure out how to organize comfortably (two single females traveling together). Staff was very friendly, except for my last day with housekeeping. They made up my room for the next guest while I was at breakfast and when I came back they were still there. She was confrontational about me reporting a missing item and wouldn't leave the room as it was already cleaned but I had paid for the room until 11am. I told her to leave and she was not happy. My missing item had been returned and I was not unhappy with the service but I was unhappy with the confrontation on the day I was leaving.
Overall the food was wonderful, the lodge staff were helpful and friendly, the guides were amazing, and the activities were unforgetable.
deborah
Stayed 3 nights in Feb 2023