Ratings based on 462 Verified Reviews

4.6 out of 5
91% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 17, 2018
Good location, good service , very clean, furniture and assets are very good in design , color . Staff very cooperative and helpful
5 out of 5
Recommended
for Everyone
by A verified traveler from israel

Excellent hotel !!!!!!!

Posted Apr 6, 2018
Pros: almost everything
Cons: Reception of rooms !!!!
Hotel is in the most central location, 5 minutes from Vitosha boulevard, lots of restaurants and cafes around. Rooms are huge, but really big. Very comfortable bed, large bathroom. Full of space. Room service and cleanliness are among the best. Great and rich breakfast. A reception staff trying to help as best he could. One thing bothered us ... When we arrived, at 10:00 AM, they demanded 29 Euros for early entry .... a bit of nerve when the room is ready. But they were good enough to keep their suitcases so we could walk around Until the rooms are received at 2 pm .... unpleasant.
Comment from Hotel Management
Apr 10, 2018 by Petya Angelova, Hotel Management
Dear guest, Thank you for your review posted on Expedia following your recent stay at the Grand Hotel Sofia. Our team here strives to make each guest experience as close to perfect as possible. When we accomplish that we have done our job. We are honored that you chose Grand Hotel Sofia while you were in Bulgaria. We are extremely grateful that you took the time out of your busy schedule to share this wonderful feedback. We are looking forward to welcome you back the next time you are in town. Sincerely Petya Angelova Front Office Manager
3 out of 5
by A verified traveler from Brussels

Great hotel, poor room location - 102

Posted Apr 2, 2018
Pros: Great lobby. Good food, and the staff were helpful and friendly. The hotel location was very good.
Cons: Improve beds, sofa's and don't put paying guests beside where staff will be constantly moving around or where there is a wedding on the same floor.
The room, 102, looked excellent, however its location was very poor. We constantly had banging doors, at least until 01:30 on Saturday and again starting at 05:30, it was right beside where the staff live or meet, trolleys and doors were a problem. We couldn't open a window because then we got the smoke from people smoking outside. And finally the air conditioning was very poor, hot air came from it rather than the 21 degrees selected making the room way to hot, no aircon and smoking outside meant a very poor sleep every night. Visually the room was great, the two sofa's were tired and uncomfortable and the bed after the first night was not great. Any turning in the bed bounced the other person, great for the first really tired night. After 4 nights there, we left exhausted. I feel this is down to the poor man room we were put in and the experience on floors other than the 1st would have been far more pleasant.
Comment from Hotel Management
Apr 10, 2018 by Petya Angelova, Hotel Management
Dear Richard, Thank you so much for taking the time to share this review. We were very happy to know that you enjoyed the Grand Hotel Sofia facilities and remained highly satisfied with the service team and food. Please accept our deepest apologies for the inconvenience you have experienced because of the noise The comfort of our guests has always been a priority for us but unfortunately there are situations beyond our control. We do have Panorama Rooms on the top floor with lovely balconies and having in mind your comments I believe this will be the best room for your next booking. Looking forward to welcoming you back. Sincerely, Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto. Ontario

Excellent classy hotel neareverything of interest

Posted Mar 18, 2018
We wre there for a Film Festival again. We walked to the principal venues. We were rrecived at the hotel like old friends. Bravo!
Comment from Hotel Management
Mar 19, 2018 by Petya Angelova, Hotel Management
Dear guests, Thank you so much for the kind words and for being our loyal guests through the years. It will be our pleasure and privilege to welcome you again next year. Sincerely, Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous hotel right in the city centre!

Posted Jan 2, 2018
We stayed at the Grand Hotel Sofia over Christmas and I could not rate it more. The rooms are huge and cleaned thoroughly every day, the food (and in particular the breakfast buffet) is excellent, and we couldn't have wished for a better location.
Comment from Hotel Management
Jan 19, 2018 by Petya Angelova, Hotel Management
Dear valued guest, Thank you so much for sharing your experience. Your description of Grand Hotel Sofia is the feedback that any hotelier can only dream about. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great importance. We are delighted that our efforts have been noticed. We are looking forward to welcome you again as a guest of the Grand Hotel Sofia. Sincerely Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Amazing hotel

Posted Dec 26, 2017
Best location, free upgrade, excellent service, nice room , really enjoy our stay
Comment from Hotel Management
Dec 28, 2017 by Petya Angelova, Hotel Management
Dear guest, Thank you so much for sharing your experience. Your description of Grand Hotel Sofia is the feedback that any hotelier can only dream about. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great importance. We are delighted that our efforts have been noticed. We are looking forward to welcome you again as a guest of the Grand Hotel Sofia. Sincerely Petya Angelova Front Office Manager Grand Hotel Sofia
5 out of 5
Recommended
for Everyone
by A verified traveler from New Orleans, LA

Great hotel

Posted Dec 25, 2017 on Orbitz
Pros: Location, room, beauty
Cons: Learn Russian
This is a very beautiful, solid 5-star hotel. The only drawback is that their staff don't speak Russian well enough.
Comment from Hotel Management
Dec 30, 2017 by Petya Angelova, Hotel Management
Спасибо вам большое за хорошие слова. Всегда очень приятно узнать, что наши усилия, предоставлять гостям най-лучшего, успешные. Для нас будет большая честь приветствовать вас снова в Гранд Отель Софии. Мы опять сделаем все возможное, чтобы ваше пребывание в отеле было приятным и искренне надеемся, что вы снова увезете домой много хороших впечатлений. Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Posted Dec 20, 2017
Pros: Location,ambience,spa massagein house
Cons: Carpet sin room needed a little replacement
Location: Everything
Airlinrride delayed,hotel took careof reaasigning driver
Comment from Hotel Management
Dec 21, 2017 by Petya Angelova, Hotel Management
Dear Shaul, Thank you so much for the kind words and the feedback. We are thrilled that you enjoyed our amenities and the service met your expectations. Naturally, we would love to be at your service next time you are in town. Happy Holidays from all of us! Sincerely, Petya Angelova Front Office Manager
5 out of 5
by Perry

This traveler left a rating score only Posted Dec 19, 2017 on Hotels
4 out of 5
by Antoaneta

Nice hotel!

Posted Dec 4, 2017 on Hotels
Nice hotel, quick check in and check out.The only negative is that the bath tub was dirty.We didn’t complain about it as we were busy to go out as we where staying only for a night.Apart if this-breakfast was excellent, location of the hotel is perfect!Just check the bath tub before using it!:))
Comment from Hotel Management
Dec 11, 2017 by Petya Angelova, Hotel Management
Dear Antoaneta, Thank you heartily for the valuable feedback you shared with us. We are happy that you enjoyed the facilities and the service met your expectations. We apologize for the inconvenience with the bath tub. Your comments have been brought to the attention of the General Housekeeper. Naturally, we would love to be at your service next time you visit Sofia. Happy Holidays from all of us! Petya Angelova Front Office Manager