Ratings based on 348 Verified Reviews

4.1 out of 5
75% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from England

Tiered

Posted Mar 20, 2018
Currently being done up but currently very tiered and in need of TLC
Comment from Hotel Management
Mar 22, 2018 by Marina, Hotel Management
Thank you very much for your comments. We would like to inform you that will share all your comments with our Management. Hope to be our guest soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Luxury hotel in the centre of the city

Posted Feb 13, 2018
The hotel has been modernised and looks very grand. The fitness area and sauna are still undergoing refurbishment. Very good location with restaurant, bars, public transport all close by. The food and drink is very expensive. I wasn't expecting that it would be.
Comment from Hotel Management
Mar 22, 2018 by Marina, Hotel Management
Thank you very much for your comments.We would like to inform you that will share all your comments with our Management. Hope to be our guest soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very nice staff great us and tried to assist

Posted Feb 10, 2018
One of the helpful reception desk which name Victoria if I am not mistaking . Greats us on Thursday 8.2 She makes the experience much better
Comment from Hotel Management
Mar 22, 2018 by Marina, Hotel Management
Thank you very much for your nice comments. Hope to be our guest soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2018
Comfortable and in a good location. Undergoing a refurb however the staff were excellent.
Comment from Hotel Management
Jan 22, 2018 by Marina Arnaudova/Reservations, Hotel Management
Dear Guest,thank you very much for your comments. Hope to be at service soon.
3 out of 5
by A verified traveler from northern virginia, USA

Nice hotel but poor condition

Posted Dec 29, 2017
Dirty carpet and bed covers, looks filthy. Location is great.
Comment from Hotel Management
Jan 19, 2018 by Evelin, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
4 out of 5
by A verified traveler

Posted Dec 22, 2017 on Hotels
Comment from Hotel Management
Jan 2, 2018
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by Dror

Posted Dec 17, 2017 on Hotels
Comment from Hotel Management
Dec 20, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from Glasgow

Central location, walkable to everywhere

Posted Dec 14, 2017 on Ebookers
Pros: Professional friendly staff Great location Fabulous big room overlooking the front of the hotel
Cons: Maybe some advice in advance on renovation works or the offer to move guests away from the noise
Location: Right in the centre, shopping is 5 minute walk away, 24 hour resturants/bars, casino in the hotel
We had a lovely 3 nights in the Sofia Balkan Hotel, the staff are all amazing, really knowledgeable and friendly! The Hotel is right in the area you want to be in, walk-able to shopping, bars and restaurants. We walked everywhere! The was improvement works going on on our floor, creating banging and noise from morning until evening, however this was contained, and we were out all day, anyway.
Comment from Hotel Management
Dec 15, 2017 by Evelin, Hotel Management
Thanks for staying with us. We appreciate your feedback!
3 out of 5
Recommended
for Everyone
by A verified traveler from Wales / UK

Posted Dec 13, 2017
Hotel is a bit dated but the location is tremendous / housekeeping was erratic but they always helped if asked. Staff were pleasant and helpful. Breakfast ergonomics need to be sorted / staff carting food through the seating area to keep up with the usage from the breakfast area and the breakfast area often needed tiding up / would be better if the food islands were better suited / sited to keep up with guests usage. The wording “luxury hotel” does not at present represent the hotel. Bar manager and staff were always pleasant and helpful.
Comment from Hotel Management
Dec 15, 2017 by Evelin, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Isaac

A good choice for a business trip

Posted Dec 7, 2017 on Hotels
a business trip for 2 nights. the hotel was comfortable, nicely decorated for Christmas and nice. The room is convenient for 1 person. for 2 it would be small. location is great. right next to the Vitosha boulevard, government offices, a metro station and local markets. overall i liked it.
Comment from Hotel Management
Dec 11, 2017
Thanks for staying with us. We appreciate your feedback!