Ratings based on 142 Verified Reviews

4.3 out of 5
87% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by sara

Awesome apartment, we really enjoyed staying here.

Posted Nov 12, 2017 on Hotels
Mrs. David was really nice, polite and helpful. Always quick reply and gave us suggestions. The apartment was very new, modern and in good condition. Very clean and well organised. The furniture was new and comfortable. In brilliant location, close to the city center. Good value for money. Awesome apartment, we really enjoyed staying here and felt very comfortable.
Comment from Hotel Management
Nov 14, 2017 by Ivan Ivanov, Hotel Management
Dear Sara, Thank you very much for your feedback. You welcome again. mrs. D'David
5 out of 5
by Leeam

Very comfortable and spacious.

Posted Nov 6, 2017 on Hotels
Great apartment in good location. Very comfortable and spacious. Has all needed amenities. The kitchen was a full functioning kitchen and we cooked almost every day. The host was easy to reach. Location is the center but very quiet. It was a pleasant stay. The Alexander Nevski Cathedral, St. Sophia Church and National Assembly, one of the main landmarks in Sofia are on less then 10 minutes walking distance from the apartment. There are several shops and restaurants in the surrounding area. Would stay here again and recommend this apartment to anyone visiting Sofia.
Comment from Hotel Management
Nov 8, 2017 by Ivan Ivanov, Hotel Management
Dear Leeam, Thank you very much. You welcome again. Best regards, Mrs. D. David
5 out of 5
by Chris

This is the most convenient and the cheapest place

Posted Nov 4, 2017 on Hotels
This is the most convenient and the cheapest place to stay in Sofia. Very well furnished and luxurious apartment in the center of Sofia. Free WiFi. The price is too low for the quality that is available. I recommend it highly affordable accommodation for all business travelers to Sofia.
Comment from Hotel Management
Nov 6, 2017 by Ivan Ivanov, Hotel Management
Dear Chris, Thank you for staying with us. We appreciate your feedback ! Welcome again. Mrs. D.David
5 out of 5
by Helen

The apartment was as great as expected.Excellent.

Posted Nov 3, 2017 on Hotels
The apartment was as great as expected or even better. We had the new apartment in new building with elevator. You can easily notice every detail in the apartment is well prepared and exclusive acquired for that specific apartment. I think is a very good choice if you plan to be in the city for few days, since you have a fridge, microwave and work place for business. The water from the sink is even drinkable. The host was very nice. She speak very good English . I only had to call her as soon as we got to the airport to arrange the time of arrival so no problems at all with the check in. She provided us one copy of keys and some information about the city including a free city tour and a good suggestion for a restaurant in the area. I honestly was surprise about how easy was to get to the place and how well located was in the city. Really, we never needed to take taxi or metro again, just walking everywhere and as well the way from - to the airport was very easy, direct metro until Serdika and right at that station you can already see some antique ruins and nice streets to walk around with restaurants and souvenirs shops, so to be right in the center of the city was very convenient. The building and location are very safe.At the corner of the building there is even a 24 hours shop to buy everything you need at last minute.
Comment from Hotel Management
Nov 6, 2017 by Ivan Ivanov, Hotel Management
Dear Helen, Thank you for staying with us. We appreciate your feedback ! Welcome again. Mrs. D.David
1 out of 5
by Paresh

Ripped Off!! Don't stay here

Posted Sep 27, 2017 on Hotels
We stayed here for 5 nights and felt ripped off by Hotels.com. The apartments are lovely and comfortable however we booked for Euro117 and ended up with a Euro245 Bill!! How can you have a confirmation from H.com to one amount and so many fees from the Hotel to make it 110% more
Comment from Hotel Management
Oct 1, 2017 by Ivan Ivanov, Hotel Management
Dear Mrs. Paresh, Thank you very much for your feedback. For 117 euro is not possible to stay in our apartments for 5 nights. Minimum rate for one night in Budget apartment cost 55 euro for 2 people. In our property the guest must make payment on check-in time. If you pay double you have 5 days for meeting with our General Manager and talk about it. Please check again your reservation with Hotels.com and i thing that you see different reservation in another hotel during your trip. Best regards, Mrs. Anna Petrova Accounting department
3 out of 5
by Cynthia

Substandard Service

Posted Aug 1, 2017 on Hotels
The location is great , just 10 min walk from Central Train/ Bus Station. Apartment is clean. Check in was ok. Yet the Wi-Fi did not work at all. Even the owner was difficult to reach. Mrs Daniella said she had no whatsapp but we could phone, SMS and email her and she would respond right away. It was NOT true. We SMS her a few times with no response. We emailed her and she responded very late assuring she would come the next morning at 10am to help us with our luggage issue. The next morning we waited until 10.45am. We buzzed her through front gate intercom, no answer. We asked a local to phone her as we had no roaming. Only then she said she was delayed and would still be 20 more minutes late. Can you believe that? She could have simply told us to leave our luggage instead.of wasting our time.
Comment from Hotel Management
Aug 5, 2017 by Ivan Ivanov, Hotel Management
Dear Cynthia, Thank you for your information. I talk you your accommodation assistant to understand what is the real truth. 1. She not received anny sms from you. / i check in telecom company for incoming sms / . May be you have not a rouming possibility in your phone. 2. She answer your e-mail when she have possibility. She all day worrk check-in and she not stay 24 hours front of computer and read e-mails. 3. In the day of your check-out she help another our guest who have heard medical problems. She try to call you but your phone is not function. 4. Finaly you leave your luggage in apartment and after that we keep it in our luggage room. 5. Next day you come and take it with any problems. We understand that this 45 minets to wait in apartment is very impotant for you but the people with serioze medical problem are important too. Will be better for you if you traveling with mobil phone with rouming conection. 6. I do apologize that in you have not internet connection in your apartment. We call the internet provider and he change the router in your apartment. The problem was hardware for Wi-Fi. Thank you for your time to inform as about this case. Have a nice summer holidays. Mr. Ivan Ivanov General Manager
5 out of 5
by Andrew

Excellent

Posted Jul 26, 2017 on Hotels
Excellent place, would stay here again
Comment from Hotel Management
Jul 29, 2017 by Ivan Ivanov, Hotel Management
Dear Andrew, Thanks for staying with as. You welcome again. Best regards, Mrs. D. David
5 out of 5
Recommended
for Everyone
by A verified traveler

Good location, helpful host

Posted Jul 16, 2017
Everything was more than adequate, in a good location. Daniela was really helpful in telling me what to do, where to go and what to eat.
Comment from Hotel Management
Jul 19, 2017 by D. David, Hotel Management
Thank you for staying with us. You welcome again !
4 out of 5
by Aoife

Posted Jun 25, 2017 on Hotels
Comment from Hotel Management
Jun 28, 2017 by Ivan Ivanov, Hotel Management
Thanks for staying with as. We appreciate your feedback !
5 out of 5
by Peter

i believe that it is new apartments

Posted Feb 21, 2017 on Hotels
it is good place to stay the lady who gave me the keys is very friendly and i would visit again
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Thank you for your feedback. Your experience is very important for as.