Ratings based on 87 Verified Reviews

3.9 out of 5
77% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by chris from Bulgaria

staff nice but disappointing stay

Posted Feb 9, 2017 on Hotels
staff at check in very nice But i booked a queen size bed and ended up with two singles me and my fiancee had to push them together was very uncomfortable, i think the cleaner must of missed cleaning the balcony because was lots of rubbish left on the balcony empty alcohol bottles and a bag of rotting food . the staff were nice but i cannot leave a better review because of these disappointments . would of booked two single beds if i wanted two single beds spent the night falling in the hole where the beds kept separating
5 out of 5
by A verified traveler

Clean and welcoming hotel, enjoyable stay.

Posted Dec 6, 2016 on Hotels
Warm and comfortable hotel with friendly English speaking staff. Within walkable distance of the city centre, but there is a nearby tram line. Would have preferred more clarity on the restaurant situation, such as menus in the room, and I was also quoted two different prices for breakfast. However, these were minor things and the stay overall exceeded my expectations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Value for money

Posted Nov 5, 2016
Very helpfull stuff, comfort stay for long term. Good location. Strongly recommended. I was a pleasure staying there.
4 out of 5
by Gregory

This traveler left a rating score only Posted Aug 14, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel, good location

Posted Jul 4, 2016
Location: cafes, mall, transport
The hotel was nice. The manager and the staff of the hotel are very helpful and nice.
3 out of 5
Recommended
for Everyone
by A verified traveler from Montréal Canada

Nice hotel close to metro

Posted Apr 10, 2016
Hotel rooms are really too small. Location is near to metro and inside the big shopping center.Wi-Fi is OK. My room was really small. They accept us before ckeck in.
5 out of 5
Recommended
for Couples
by Ramona P.

Clean hotel

Posted Nov 17, 2015 on Ebookers
Wi stay only few days but I find the hotel very nice clean the food very nice and the staff very friendly
4 out of 5
by Kaloyan

This traveler left a rating score only Posted Nov 16, 2015 on Hotels
2 out of 5
by xxxx

Hotel in Bulgaria

Posted Sep 17, 2015 on Orbitz
Very nice lovation, close to public transportation. Few problems with the room - couple of lights were out, 2 out of 3 phones were not working, one of the remote controls was taped with a band aid in the back to hold the batteries in place - the batteries were 6 years old. The remote was not functioning. The door to the balcony was broken - one of the hinges was broken. found couple dead bugs (looked like roaches) on the floor. The bathroom door was hitting the sink when you try to open it completely. No hot water before 3:30AM and after 10AM. One of the receptionists (blond tall lady) was not helpful at all. We had problems with WiFi in the room during the entire stay.
4 out of 5
by Elizabeth from Chicago

Posted Sep 1, 2015 on Hotels
Nice place to stay. Clean. Staff was very friendly. free parking. DefinItly will stay there again next time when I visit Sofia