Ratings based on 340 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Good location but very dated.

Posted Apr 2, 2017
Pros: Not nice..
Good location but very dated , it we booked a junior suits and in the website it has separate sitting area but actually its not separate. Staffs are ok but for everything they were looking for tips. Need major up-gradation, smells from carpet.
Comment from Hotel Management
Apr 7, 2017 by Petya Angelova, Hotel Management
Dear valued guest, We would like to thank you for the valuable feedback you shared with us, because it all will help us in our ongoing efforts to meet guests’ expectations. We can assure you that your recommendations and remark will be taken into consideration. Please, accept our apologies if the service did not meet your expectations all the time. We hope it will not be long before we welcome you again as guests of the Grand Hotel Sofia. I can guarantee you that my colleagues will make sure that it would be a worthwhile experience for you. Best Regards Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great Hotel

Posted Mar 21, 2017
Perfect location to move around the city. The hotel is very nice and has extremely spacious rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hertfordshire Uk

City break

Posted Mar 20, 2017
Comfortable if a little dated but quaintly so in line with the city's history. Very helpful front desk. Within easy walking distance of amenities sites bars and restaurants.
Comment from Hotel Management
Mar 21, 2017 by Petya Angelova, Hotel Management
Dear valued guest, Thank you for the wonderful comments. We are delighted that you enjoyed our amenities and above all that the service has met your expectations. We would love to be at your service next time your travel plans take you to Sofia. Best regards, Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Paris

Everything as it should be

Posted Mar 19, 2017
Pros: everything
Cons: nothnhg
Location: The walking tour starting point is just down the street!
In Sofia for a Folm Festival, we were delighted that we had a superb hotel close to the most interesting cinema venues.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Nice, Clean, good and professional staff was very helpful. Location is grate in the Sofia center all sightseeing's and high street are in walking distance. I recommend it highly
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Beautiful city centre hotel

Posted Mar 3, 2017
Stunning hotel right in the heart of Sofia. Walking distance to everything we wanted to see. Staff are as 5* as the surroundings.
Comment from Hotel Management
Mar 6, 2017 by Petya Angelova, Hotel Management
Dear guest, WOW! Thank you heartily for taking the time to share this wonderful review. It was a real pleasure reading it. Our service team is grateful for the kind recognition. Thank you for your overall rating of Grand Hotel Sofia as an excellent hotel. It would be a great honor and pleasure to welcome you again next time you are in town. Kind Regards, Petya Angelova Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

In city center

Posted Feb 19, 2017
Delay you in check in and don't accept late check out.
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Center of town,luxury hotel

Posted Jan 22, 2017
Pros: Beautiful room well appointed
Cons: None
Location: Close to central part of the city walking distance to many historic sites
Fabulous room, great staff extremely helpful went out of their way to make reservations form Us. Fabulous breakfast in beautiful dining room. Great location next to national theatre. All types of stores nearby
Comment from Hotel Management
Jan 23, 2017 by Petya Angelova, Hotel Management
Dear Fred, Thank you for choosing Grand Hotel Sofia for your stay in Sofia. We are delighted that we have come to the level of your expectations and even exceed them. The fact that you find our staff to be 'extremely helpful' is of great importance to us, because we believe it is people's attitude that really makes the overall image of our product. Thank you for your overall rating of Grand Hotel Sofia as an excellent hotel. It would be a great honor and pleasure to welcome you again next time you are in town. Sincerely, Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Lebanon

7 stars hotel

Posted Jan 17, 2017
Pros: Room size and the service
Cons: It is just perfect.
Location: Vetousha walking street
The hotel is located in the middle of the city center of Sofia, i was upgraded to executive room because i booked with expedia, the decoration is like an art gallery, raam was very large and clean with an amazing view over Vetousha mountain, staff are very friendly and smiling all the time, even the parking guy was smiling and welcoming all the time although the temperature was very cold ad he is working outside. i strongly recommend this hotel.
Comment from Hotel Management
Jan 17, 2017 by Petya Angelova, Hotel Management
Dear Ziad, I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. We are very happy that we met your requirements in terms of facilities featured and service provided. Thank you for paying detailed attention to the spaciousness of our rooms. Last but not least, thank you very much for praising our staff – we believe that it is the human factor that really makes the difference and we are proud that we provide an excellent service. Looking forward to meet you again at our premises! Sincerely Petya Angelova Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

great hotel

Posted Jan 9, 2017
Cons: the heating system (airconditioning) was noisy
excellent location, nice breakfast, helpful staff
Comment from Hotel Management
Jan 17, 2017 by Petya Angelova, Hotel Management
Dear valued guest, Thank you so much for taking the time to share your comments on the Grand Hotel Sofia. We are thrilled that you have enjoyed our amenities and that our service team succeeded in turning your stay into a memorable experience. We look forward to welcoming you back! Kind Regards, Petya Angelova Front Office Manager