Ratings based on 445 Verified Reviews

4.6 out of 5
93% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Gorgeous hotel right in the city centre!

Posted Jan 2, 2018
We stayed at the Grand Hotel Sofia over Christmas and I could not rate it more. The rooms are huge and cleaned thoroughly every day, the food (and in particular the breakfast buffet) is excellent, and we couldn't have wished for a better location.
Comment from Hotel Management
Jan 19, 2018 by Petya Angelova, Hotel Management
Dear valued guest, Thank you so much for sharing your experience. Your description of Grand Hotel Sofia is the feedback that any hotelier can only dream about. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great importance. We are delighted that our efforts have been noticed. We are looking forward to welcome you again as a guest of the Grand Hotel Sofia. Sincerely Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Amazing hotel

Posted Dec 26, 2017
Best location, free upgrade, excellent service, nice room , really enjoy our stay
Comment from Hotel Management
Dec 28, 2017 by Petya Angelova, Hotel Management
Dear guest, Thank you so much for sharing your experience. Your description of Grand Hotel Sofia is the feedback that any hotelier can only dream about. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great importance. We are delighted that our efforts have been noticed. We are looking forward to welcome you again as a guest of the Grand Hotel Sofia. Sincerely Petya Angelova Front Office Manager Grand Hotel Sofia
5 out of 5
Recommended
for Everyone
by A verified traveler from Israel

Posted Dec 20, 2017
Pros: Location,ambience,spa massagein house
Cons: Carpet sin room needed a little replacement
Location: Everything
Airlinrride delayed,hotel took careof reaasigning driver
Comment from Hotel Management
Dec 21, 2017 by Petya Angelova, Hotel Management
Dear Shaul, Thank you so much for the kind words and the feedback. We are thrilled that you enjoyed our amenities and the service met your expectations. Naturally, we would love to be at your service next time you are in town. Happy Holidays from all of us! Sincerely, Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 4, 2017
The hotel has an excellent location and services, the restaurant is not so great, but is decent.
Comment from Hotel Management
Dec 11, 2017 by Petya Angelova, Hotel Management
Dear valued guest, Thank you for sharing your comments with us. We are happy that we have come to the level of your expectations and will try to exceed them next time you visit Grand Hotel Sofia. Happy Holidays from the whole team! Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tofonto

This is the best hotel in Sofia.

Posted Nov 28, 2017
The GHS is located perfectly on a walking distance to the National Theatre, House of Parliament, entertainment district, Tzar’s Palace. The rooms are more spacious , well appointed and comfortable, than any other hotel in the city. The lobby bar is a fun place to sit and enjoy a drink on your way out or in.
Comment from Hotel Management
Dec 5, 2017 by Petya Angelova, Hotel Management
Dear valued guest, Thank you for your wonderful comments about Grand Hotel Sofia. It is very pleasing to read your words of praise and we thank you heartily for taking the time to share your feedback with everyone. Naturally, we would love to be at your service again in the future and hope that your travel plans will take you back to Bulgaria. Kind Regards, Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from washington DC

Posted Nov 27, 2017
A lovely place in a lovely city. Staff was always friendly.
Comment from Hotel Management
Dec 11, 2017 by Petya Angelova, Hotel Management
Dear John, Thank you heartily for the kind recognition. We would love to be at your service next time you are in town. Best Regards, Petya Angelova Front Office Manager
5 out of 5
by A verified traveler

Great Hotel in the Center of Sofia

Posted Nov 21, 2017
Very good hotel in the center of Sofia. huge rooms , fabulous breakfast. very nice and helping staff. would stay here next time for sure.
Comment from Hotel Management
Dec 5, 2017 by Petya Angelova, Hotel Management
Dear valued guest, Thank you so much for sharing your experience with everyone. Your description of Grand Hotel Sofia is the feedback that any hotelier can only dream about. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great importance. We are delighted that our efforts have been noticed. We are looking forward to welcome you again as a guest of the Grand Hotel Sofia. Sincerely Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida USA

First class hotel in center of Sofia

Posted Oct 28, 2017
The rooms are huge and staff very attentive. All employees were friendly and understood English and many other languages. A late night Capochino was no problem. My wife and I enjoyed the breakfast buffet. Location in center of Sofia Allows walking to shopping, museums, and other restaurants.
Comment from Hotel Management
Nov 6, 2017 by Petya Angelova, Hotel Management
Dear valued guests, I am very pleased to read your comments and I can assure you that all my colleagues were really trilled to know that their ongoing efforts to exceed our guests’ expectations have been noticed. We are delighted that you find our staff to be “attentive” because it is people’s attitude that really make the difference. Naturally, we would love to be at your service again in the future and hope that your travel plans will take you back to Bulgaria. Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

High class hotel in the city Center.

Posted Oct 22, 2017
Very enjoyable stay at the Grand. Convenient for all the central attractions such as the Roman ruins, Cathedral, churches. Staff were very helpful. Free shuttle to airport though metro is close buy. Lastly, don’t get Bulgarian currency before you leave but take Euros as there is a fixed exchange rate into Lev.
Comment from Hotel Management
Oct 26, 2017 by Petya Angelova, Hotel Management
Dear valued guest, Thank you sharing your feedback with everyone. I am sure it will be very helpful. We are thrilled that you enjoyed our amenities, and the service has met your expectations. Looking forward to welcoming you back. Best Regards Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Delightful stay and excellent service

Posted Oct 19, 2017
Pros: Fabulous location, accommodating efficient friendly staff, huge light rooms kept spotlessly clean, old fashioned charm.
Cons: I loved it just as it was, a better hairdryer would have been a bonus.
Location: Walk and take it the city is my best recommendation. The Cathedral, small markets, the museum of socialist art is a must, great local restaurants.
This hotel is in an excellent location and I doubt if you'll find better service. The staff were absolutely excellent, efficient, relaxed and friendly. It seems the perfect place to stay in Sofia, and a great spot from which to explore this beautiful city. The decor is old fashioned and charming, the rooms are really spacious and have been beautifully maintained, it's very clean and the service is 2nd to none. Huge panoramic window so lots of light and I could spy the distant mountains.The park and gallery just behind the hotel are lovely, a gentle vibe and I caught some great live music one sunny afternoon. Great places to eat just a short walk away. I only had hotel breakfast one morning and it seemed all you need, but I really enjoyed finding local and cheaper spots to eat. Sofia is a wonderful city and if you're visiting I would really recommend staying here.
Comment from Hotel Management
Oct 19, 2017 by Petya Angelova, Hotel Management
Dear Daisy, I can’t begin to tell you how happy it made me to read about your experience at our hotel. The team here strives to make each guest experience as close to perfect as humanly possible. When we accomplish that goal we’ve done our job. We are very happy that we met your requirements in terms of facilities featured and service provided. Thank you for paying attention to the details, I am sure that the information you provided in this review would be very much appreciated by the readers. Last but not least, thank you very much for praising our staff – we believe that it is the human factor that really makes the difference and we are proud that we provide an excellent service. Looking forward to meet you again at our premises! Sincerely Petya Angelova Front Office Manager