Ratings based on 364 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel in city center

Posted Jul 21, 2017
Stayed two different times on this trip upgraded both stays. Feels like a grand NYC hotel. Excellent front staff and within a half mile of all attractions in Sofia. Will choose on next trip to Sofia.
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Overall good but a little dated

Posted Jul 17, 2017
Pros: Reasonable price, pleasant staff, good location, good parking.
Cons: Slightly dated, 90s 'traditional' interior, lots of green and brown.
Location: Very central.
A reasonable and well priced hotel in a good location.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sheffield

Great location.

Posted Jul 12, 2017
Pros: Location and staff.
Cons: Decor needs updating.
Overall we were very pleased with this hotel. We had a huge bedroom, with lots of storage space. All was very clean. The bathroom too was large and clean. Powerful shower, though the temperature fluctuated a bit.The decor, though in good condition, was a bit gloomy and old fashioned. The hotel was generous with bathroom extras - hair conditioner etc - and it was good to have a kettle in the bedroom but it would have been good to have more than one coffee and one creamer each per day. All the staff we encountered were extremely pleasant and helpful. The public areas were clean and also a little old fashioned. There is a pleasant terrace cafe at the back of the hotel which serves gorgeous cakes. Location perfect, within 5 or 10 minutes walk of major cites of central Sofia, and the main pedestrianised streets where there are lots of bars and restaurants. We were on the 7th floor, and could hear noise from the bar opposite till quite late. A room at the back may be quieter.
Comment from Hotel Management
Jul 13, 2017 by Petya Angelova, Hotel Management
Dear Julia, Thank you so much for sharing your experience with us. Welcoming guests is more of an art than just a business for us, thus paying attention to the details is of great importance. We are delighted that our efforts have been noticed. We are looking forward to welcome you again as a guest of the Grand Hotel Sofia. Sincerely Petya Angelova Front Office Manager Grand Hotel Sofia
5 out of 5
Recommended
for Business Travelers
by A verified traveler from London

Great luxury hotel

Posted Jul 6, 2017
Pros: Quiet, very comfortable, big and clean room.
Cons: Better room lighting, in-room iron, thinner pillows.
Location: Very close to all main attractions. It is a 10-15 min walk from the nearest train station and a 5 min walk from Vitosha street.
Great location, big and quiet rooms, discreet staff, elegant decoration although a little old school. Surprisingly, no iron & iron board available in the room. All in all, a very elegant hotel with only very few shortcomings. Highly recommended for business or pleasure.
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Posted Jul 5, 2017
Pros: The rooms are very spacious and nice
Cons: Breakfast
Location: Perfect location
Very nice hotel close to everything hotel staff was very nice. Breakfast was ok.
Comment from Hotel Management
Jul 6, 2017 by Petya Angelova, Hotel Management
Dear valued guest, Thank you so much for the high rating and for the words of praise. We are thrilled that you enjoyed our facilities, and above all that the services met your expectations. Do not hesitate to contact me next time you are staying with us so that we can know your personal preferences for breakfast and respond to your needs more adequately. Looking forward to welcoming you back. Sincerely, Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 2, 2017
Great hotel, nice location. Excellent service. Had a very pleasant stay. Will definitely book again
Comment from Hotel Management
Jul 4, 2017 by Petya Angelova, Hotel Management
Dear guest, Thank you heartily for the lovely words. We try to make each guest experience as close to perfect as humanly possible. Reading your review makes me think we have accomplish our goal. Naturally, we would love to be at your service on future occasions. Best regards, Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from USA

Great experience

Posted Jun 25, 2017
Very close to the places you want to see in Sophia. Staff was very helpful. I did not eat at the hotel, so have no experience with the food or drink. Many nice places to eat nearby.
Comment from Hotel Management
Jul 4, 2017 by Petya Angelova, Hotel Management
Dear Chip, Thank you for the kind recognition. We would love to be at your service again when your travel plans take you to Sofia. Best regards, Petya Angelova Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Sofia Grand Hotel

Posted Jun 23, 2017
Pros: Proximity to sights and shopping. Great room. Staff was great.
Cons: From my stay I would say pretty darn good as is.
Location: Very close to sights for sightseeing - on the edge of Central Sofia. Good dinner opportunities close. Right next to a great park.
Room was outstanding. Location of hotel was great for sightseeing and shopping. Staff very accommodating when I needed to store luggage during the day before I checked in. Breakfast buffet was very good.
Comment from Hotel Management
Jul 4, 2017 by Petya Angelova, Hotel Management
Dear valued guest, Thank you for taking the time to share this review. We are flattered that you have enjoyed our amenities and, above all, that the service has met your expectations. You are a valued patron of our hotel and I look forward to the opportunity of welcoming you back on future occasions. Sincerely, Petya Angelova Front Office Manager
5 out of 5
Recommended
for Couples
by A verified traveler from London

Excellent central location.

Posted May 19, 2017
Pros: All good. The cafe adjoining the hotel is very nice and there is also a large pleasant bar area in the hotel.
Location: The museum not too far away also an excavation site of an early roman settlement. The mountains are not too far away to explore.
My partner and I stayed at the Grand for four nights recently (end of April). The staff were very helpful and the room was large, clean and comfortable. The hotel is in a great location with a park behind and not very far to walk to sights, bars and restaurants once you get yourself acquainted with the area. We would definitely stay here again should we revisit Sofia.
Comment from Hotel Management
Jun 20, 2017 by Petya Angelova, Hotel Management
Dear David, Thank you for your wonderful comments about Grand Hotel Sofia. It is very pleasing to read your words of praise and we thank you heartily for taking the time to share your feedback with everyone. Naturally, we would love to be at your service again in the future and hope that your travel plans will take you back to Bulgaria. Kind Regards, Petya Angelova Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely

Posted May 7, 2017
Lovely room. My accommodations at the hotel were very large, clean and comfortable.