Ratings based on 61 Verified Reviews

4.6 out of 5
100% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Good view of mountains

Posted Oct 31, 2016 on Hotels
Comfortable hotel and attentive staff. View of mountains is spectacular, shame we were on business so could not visit. On outskirts of Sofia but travel ok. Lots of traffic of a morning, give yourself time to reach City
Comment from Hotel Management
Nov 3, 2016 by General Manager, Hotel Management
Dear Valued Guest Thank you very much for choosing Holiday Inn Sofia for your recent stay, and for taking the time to provide your feedback. We are glad to see you enjoyed all aspects of your stay with us, and particularly our location perfect for both leisure and business travellers. We do hope you will visit us again in the very near future and that you will be able to go for a walk in the magnificent Vitosha mountains. Once again, dear guest, thank you for your custom. Kind Regards The Hotel Management
5 out of 5
by A verified traveler

Short October stay

Posted Oct 16, 2016 on Hotels
2 night stay in Oct. Been several times before and overall hotel quality got even better. Reception staff friendly and efficient, room service food is excellent and wide choice of quality food at breakfast. Rooms are spotless, modern and very comfortable, and well equipped. On edge of business park so handy for work and about 20 mins in a taxi or hotel shuttle to airport. Would definitely recommend
Comment from Hotel Management
Oct 21, 2016 by General Manager, Hotel Management
Dear Valued Guest Thank you so much for your fantastic review of our Holiday Inn Sofia hotel. Your loyalty as IHG® Rewards Club member is highly appreciated and we are delighted to know you feel comfortable and relaxed everytime you stay with us. We place our guests's needs and expectations at the heart of everything we do and it is truly rewarding to receive such a positive feedback. Once again, thank you for your custom. We are looking forward to your next visit, hopefully in the near future, Kind Regards The Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel , with spa and swimming pool

Posted Aug 1, 2016
Pros: a good breakfast , nice room .
the room is clean and braekfast is good. very functional.
Comment from Hotel Management
Aug 4, 2016 by The Hotel Management, Hotel Management
Dear Guest Let us thank you for choosing Holiday Inn Sofia and for taking the time to write about your lovely experience with us. It is our goal to make our guests feel comfortable and relaxed and it is pleasure to know you enjoyed your stay with us. We hope to see you back in the near future, Kind Regards The Hotel Management
5 out of 5
by Kevin from Phoenixville

Not far from the airport

Posted Jun 5, 2016 on Hotels
This is a fine hotel, very accommodating.
Comment from Hotel Management
Jun 20, 2016 by Hotel Management, Hotel Management
Dear valued Guest Thank you very much for taking the time to write about your memorable experience with the Holiday Inn Sofia. It is pleasure to know you enjoyed your time with us and felt comfortable and relaxed. Once again, thank you for your custom. We are looking forward to welcoming you back in the very near future, Kind Regards The Hotel Management
5 out of 5
by A verified traveler

2 night business trip Dec 15

Posted Dec 14, 2015 on Hotels
2 night stay in Dec so a few office parties being held and a conference from service was still excellent and no noise disturbance. Shuttle service is reliable, efficient and good value. You really need a taxi to get into centre of Sofia and I didn;t have a evening meal at the hotel but breakfast is great with a wide choice of hot and cold buffet options, attentive staff and not too busy. Has a pool etc which I didn;t use but our local office have their conferences there as well and say all of the facilities are top notch
Comment from Hotel Management
Feb 20, 2016 by Hotel Management, Hotel Management
Dear Guest Thank you very much for choosing to stay with the Holiday Inn Sofia and for taking the time to review our hotel. We are pleased to hear you enjoyed your stay with us - from the shuttle service to the room, breakfast and the attitude of our team members. We place our guests and their needs at the heart of everything we do and your feedback is really motivating. Once again, thank you for your custom. We hope you will visit us again in the near future, Kind Regards The Hotel Management
5 out of 5
by Richard from Boulder, Colorado

Five pleasant days in Sofia

Posted Oct 10, 2015 on Hotels
Excellent in every way; cleanliness, service, amenities, location near American College.
Comment from Hotel Management
Dec 19, 2015 by Hotel Management, Hotel Management
Dear Richard Thank you very much for choosing Holiday Inn Sofia and for taking the time to write about your memorable experience with us. We are pleased to note your comment that we have been excellent in every way. Our main goal is to meet and exceed our guests'expectations for a pleasant comfortable stay and your feedback serve as an evidence our efforts have been noticed. Thank you once again for your custom. We are looking forward to welcoming you back, hopefully in the near future. Kind Regards The Hotel Management
3 out of 5
by Doina from Bucharest

Never back again

Posted May 30, 2015 on Hotels
I booked a superior room, view over mountain but I got a room view over many buildings. When complained, I was told "sorry but that's all we have, not our fault hotels. com is promoting something not available " Speechless..
Comment from Hotel Management
Aug 8, 2015 by Hotel Management, Hotel Management
Dear Doina Thank you very much for choosing to stay with Holiday Inn Sofia. It is our main goal to meet and exceed our guests'expectations and we appreciate your feedback as it gives us the opportunity to uphold our standards and ensure we provide highest quality of service at all times. As our Front Desk Agent as well as the Duty Manager kindly explained you, we do not have executive rooms with mountain view. We only have standard rooms with view to the Vitosha mountains, unfortunately during your visit we were full house and such room type was not available. We hope you will give us another chance to proove Holiday Inn Sofia is indeed a leader in excellence in accommodation, dining and leisure experience, and we look forward to the opportunity of welcoming you back, Kind Regards The Hotel Management
4 out of 5
Recommended
for Business Travelers
by A verified traveler from UK

Good hotel, not great location for accessing city

Posted Mar 30, 2015
Pros: Staff, facilities.
Cons: Food and the menu.
Location: Not much to do nearby except watch movies and go to the business park.
Overall quite please with my stay. The only minus would be distance and ease of travelling into the city. Other than that, it is convenient for accessing the business park, which is where my trip was for.
Comment from Hotel Management
Apr 2, 2015 by Manager, Hotel Management
Dear Akshay Thank you for taking the time to write about your recent stay at the Holiday Inn Sofia. We are pleased you have enjoyed the hotel facilities and you noticed our team members are always welcoming and helpful. We are somehow surprised that our extensive menu selection, ranging from A la Carte and Set Menus to Thematic Buffets, all dishes prepared with fresh quality ingredients under the supervision of our German Executive Chef - Lars Augsten, did not live up to your expectations. We are also delighted to mention that we will be Metro connected, with the nearest station only steps away from the hotel, so it will be even faster and easier to get to every point in the city. Once again, thank you for your review. We look forward to welcoming you back, Kind Regards The Hotel Management
4 out of 5
by JS from UK

Ideal location for business park

Posted Sep 2, 2014 on Hotels
The hotel itself was of a good quality throughout, the only issue being the swimming pool was closed for the majority of my stay. The hotel is ideally suited for activities on the business park, but requires an approximately 20mins taxi to get into the actual town. The restaurant was of a good quality, with a fair selection.
Comment from Hotel Management
Nov 15, 2014 by Hotel Management, Hotel Management
Dear Guest Thank you for taking the time to write about your recent stay at the Holiday Inn Sofia. Your nice comments related to the quality of our hotel, the location and the delicious meals served in the Brasserie Restaurant & Terrace are highly appreciated. We are sorry your stay coincided with the annual prophylaxis of our swimming pool, announced well in advance on our website, and this time you did not get the chance to enjoy our Wet Area which is one of the best in town. We look forward to welcome you back in the very near future, Kind Regards The Hotel Management
5 out of 5
by Marc from Cambridge

Very good hotel in Business Park

Posted Sep 1, 2014 on Hotels
We were very happy with our stay at the hotel. The rooms were spacious, internet connectivity was very good and, on a slightly different note, the shower was a dream. The one thing to be aware about is that the hotel is very conveniently located for meeting clients in the Sofia Business Park (as it is effectively within this business park), but the centre of town is a (bumpy) 15-20 minute taxi ride away (which still won't cost you much more than BGN15, so very affordable).
Comment from Hotel Management
Nov 15, 2014 by Hotel Management, Hotel Management
Dear Guest Thank you very much for taking the time to write about your memorable stay at the Holiday Inn Sofia. Our main goal is to meet and exceed our guests' expectations and it is truly rewarding to know you have enjoyed every aspect of your stay with us. Once again, thank you for your lovely review. We look forward to welcoming you again at our hotel, Kind Regards, The Hotel Management