Ratings based on 338 Verified Reviews

4.1 out of 5
75% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from London

Luxury hotel in the centre of the city

Posted Feb 13, 2018
The hotel has been modernised and looks very grand. The fitness area and sauna are still undergoing refurbishment. Very good location with restaurant, bars, public transport all close by. The food and drink is very expensive. I wasn't expecting that it would be.
3 out of 5
Recommended
for Everyone
by A verified traveler

Very nice staff great us and tried to assist

Posted Feb 10, 2018
One of the helpful reception desk which name Victoria if I am not mistaking . Greats us on Thursday 8.2 She makes the experience much better
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2018
Comfortable and in a good location. Undergoing a refurb however the staff were excellent.
Comment from Hotel Management
Jan 22, 2018 by Marina Arnaudova/Reservations, Hotel Management
Dear Guest,thank you very much for your comments. Hope to be at service soon.
3 out of 5
by A verified traveler from northern virginia, USA

Nice hotel but poor condition

Posted Dec 29, 2017
Dirty carpet and bed covers, looks filthy. Location is great.
Comment from Hotel Management
Jan 19, 2018 by Evelin, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
3 out of 5
Recommended
for Everyone
by A verified traveler from Wales / UK

Posted Dec 13, 2017
Hotel is a bit dated but the location is tremendous / housekeeping was erratic but they always helped if asked. Staff were pleasant and helpful. Breakfast ergonomics need to be sorted / staff carting food through the seating area to keep up with the usage from the breakfast area and the breakfast area often needed tiding up / would be better if the food islands were better suited / sited to keep up with guests usage. The wording “luxury hotel” does not at present represent the hotel. Bar manager and staff were always pleasant and helpful.
Comment from Hotel Management
Dec 15, 2017 by Evelin, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from England

Hotel in grandiose style in the centre of Sofia

Posted Nov 29, 2017
Pros: Attractive and comfortabe decor. very comfortable bedroom Very friendly staff. Very close to places of interest
Cons: Price of breakfast, other food and drinks in the hotel was expensive compared to other food and drink outlets - UK prices. No tea making facilities
Location: Very close to many places of interest - churches, museums, Presidency, parks and one of main shopping streets - Vitosha - with many bars & restaurants
I woudl recommend this hotel for a very comfortable stay. It had very attractive and large scale public areas - lots of marble. The staff were without exception very courteous and helpful - desk staff, bar staff, porters, chambermaids etc. Our bedroom had a very large, comfortable bed and plenty of room. It had a bath and very nice shower. The view from ou bedroom was of the Sveta Nedelya church - beautiful and many domed. Very close to many places of interest - churches, museums, Roman remains, shopping and parks.
Comment from Hotel Management
Dec 7, 2017 by Evelin, Hotel Management
Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveler from England. Liverpool.

Excellent

Posted Oct 18, 2017
Pros: Style, comfort, cleanliness.
Location: Location, heart of the City, close to everything.
Great Hotel, helpful Staff. Definitely stay there again.
Comment from Hotel Management
Nov 14, 2017 by Evelin Beshkova, Hotel Management
Thanks for staying with us. We appreciate your feedback!
4 out of 5
by Daniela

Excellent hotel in Sofia center

Posted Oct 3, 2017 on Hotels
Hotel Balkan is an elegant classy hotel in the heart of Sofia. The lobby is spectacular and the rooms are spacious with beautiful view to the historic center. The rooms are clean and furnished in baroque style. Bathrooms are good but need a bit of modernisation. The staff is helpful. We had a small mix up of our breakfast reservation and they fixed it quickly and efficiently. Breakfast is excellent. If you want to feel like in a palace, this is the place to stay.
Comment from Hotel Management
Nov 14, 2017
Thanks for staying with us. We appreciate your feedback!
5 out of 5
by Sharon

This traveler left a rating score only Posted Sep 20, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent hotel very centrally located

Posted Sep 16, 2017
Pros: Location, everything easily accessible.
Cons: The décor is very much dated plus the bathroom needs to be updated
Location: Excellent location, lots of places to eat and drink within 5 mins walk. All modes of transport just outside the hotel
Situated right next to Serdika Station and trams and bus stops are just outside the hotel, Very convenient to get to the hotel by Metro. Excellent hotel although interior is a bit dated which I understand is being refurbished. One housekeeping staff was extremely helpful others did not understand English very well when we asked her for English Breakfast tea. Lots of places to eat nearby only a couple of minutes walk. There is a big supermarket "Billa" only 5-6 minutes away also. Places of interest are within walking distance. Would definitely recommend this hotel to other people,
Comment from Hotel Management
Nov 9, 2017 by Evelin Beshkova, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!