Ratings based on 1,116 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
for Everyoneby A verified traveler
Very central for Leicester Square and theatre.Posted Jan 15, 2018
Cons: Didn’t receive twin room booked on Expedia
Very helpful staff and good breakfast in the hotel.
for Everyoneby A verified traveler
Excellent centrally located hotelPosted Jan 14, 2018
Loved this hotel, really great service, nice comfy room and location is perfect..will definitely stay here again
for Everyoneby A verified traveler from New York, NY
Lovely central hotel, but sadly, a firm mattressPosted Jan 7, 2018
Cons: King size mattress was difficult to sleep on.
This hotel is absolutely lovely - it's central, the staff is hospitable, the food and drinks in the hotel restaurant are delicious, and the amenities overall are great. The only thing that put a damper on our stay was the mattress in our hotel room. We booked a room with a king-sized mattress, and unfortunately it was not just firm, but quite tough to sleep on. It felt like two twin box springs had been put together with a mattress cushion placed on top. This isn't surprising, as king-size beds are uncommon in the UK, but because it was available for booking, we assumed it'd be a proper, comfortable bed. This hotel is great overall but if you're thinking of coming here, I highly recommend booking a queen-size mattress at most, to ensure you're getting a proper "5-star" mattress.
for Everyoneby A verified traveler from London
Great HotelPosted Jan 2, 2018
Great hotel, very good customer service, lovely good size room, lovely breakfast good variety and quality of food was good also. Would definitely stay here again and also recommend to others.
for Familiesby A verified traveler from Channel Islands
Leicester Square HotelPosted Jan 2, 2018
Pros: Friendly staff. Excellent breakfast and really well located.
Cons: Nothing to add
Location: Royal Opera House and British Museum are within easy walking distance . Plenty of places to eat nearby.
Very well appointed hotel which is very well located close to Covent Garden and other top attractions.
for Everyoneby A verified traveler from NY
Charming HotelPosted Jan 1, 2018
Ideal location, delicious hot and cold breakfast buffet, kind and attentive staff. It was a very pleasant stay during the holidays.
for Everyoneby A verified traveler from UK
Nice hotel right in Leicester SquarePosted Dec 31, 2017
Nice hotel right in Leicester Square Good hotel, stay here, you will like it.
for Everyoneby A verified traveler from Essex
FabulousPosted Dec 25, 2017
I was made to feel special from the moment I entered I entered the hotel. The location was perfect and with the Christmas lights across the square the view was beautiful. The staff were friendly and polite and you were made to feel there wasn’t anything they couldn’t assist with. The room was beautiful. I loved the little finishing touches, such as the chocolate strawberries, personlised Christmas card and online check out. Would definately stay here again. Worth every penny.
for Everyoneby A verified traveler from Israel
Great location and very nice staffPosted Dec 21, 2017
Stained in London for vacation. Few minutes walk from many theaters. Our room/suite was very comfortable
for Couplesby A verified traveler
Excellent room - good view of Leicester SquarePosted Dec 10, 2017
Pros: The breakfast
Location: In central London. Walking distance of tube, charring cross & Waterloo stations.
Really good location for a visit. Rooms air conditioned and good size. Breakfast was good too. Bacon really tasty.