Ratings based on 14 Verified Reviews

5.0 out of 5
58% of guests recommend
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 16, 2018
Good location for the price, nice size rooms and great option families
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin TX

Perfect

Posted Feb 12, 2018
Newly redone, quiet despite being just off Trafalgar, and great staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Great location and comfortable

Posted Jan 23, 2018
Pros: Spacious and excellent location. Loved the breakfast at the hotel - especially the pancakes with caramelised bananas!
Cons: First day upon checking in, the toilet brush was found inside the toilet bowl - assuming the cleaner forgot to put it back.
Location: fantastic location - pop in to national gallery which is just across the road.
The rooms here are pretty spacious by London's standards. Room is beautifully decorated with pop culture icons and guests can enjoy Molton Brown amenities provided in the bathroom.
Comment from Hotel Management
Jan 27, 2018 by Suzaan , Hotel Management
Dear Jason Thank you for your taking the time to complete on of our surveys following your recent stay with us. Your feedback is very much appreciated. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon. Kind Regards Suzaan Evans
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2018
Central location. Recently redone hotel. Staff is exceptional. Ibby, Kareem, Christina all A++ Thanks for a lovely stay.
Comment from Hotel Management
Jan 6, 2018 by Suzaan Evans , Hotel Management
Dear Anonymous Thank you for your taking the time to complete on of our surveys following your recent stay with us. Your feedback is very much appreciated. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon. Kind Regards Suzaan Evans Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Stroud

good hotel and well located.

Posted Jan 4, 2018
very good restaurant located downstairs and the hotel works well. its well situated and has an excellent roof bar to see the sights but the drinks prices are considerable trade off
Comment from Hotel Management
Jan 6, 2018 by Suzaan Evans , Hotel Management
Dear David Thank you for your taking the time to complete on of our surveys following your recent stay with us. Your feedback is very much appreciated. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon. Kind Regards Suzaan Evans Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin, USA

Fabulous rooms, staff, location

Posted Jan 2, 2018
Pros: Comfortable rooms with all the amenities, central location, and friendly staff.
Cons: I have never said this about a hotel before - there was not even one small thing wrong!
Location: Trafalgar Square, National Gallery, Covent Garden, Leicester Square, Parliament, Westminster Abbey, Thames, Piccadilly, Regent St, Churchill War Rooms
Our stay at the Trafalgar St. James was the best hotel experience I have had in 20+ years of coming to London. Our family of four stayed for 6 days in a lovely, large room. Beds and bedding were wonderfully comfortable (and queen sized, not double!), black-out curtains ideal, multiple USB charging ports, free wifi, and lamps and outlets in all the right places. Heating/cooling system was quiet and easy to adjust. Sound-proofing was excellent--we overlooked a busy street and never heard a bit of the traffic or crowds (and nothing from the hallway either). All of the staff, from check-in to the servers at the Rooftop bar to housekeeping, were friendly and enormously helpful, including two concierges who got us dinner reservations on different nights. And then there's the location: amazing! Less than a block to the tube station, walking distance to more tourist attractions than you could count, and multiple shops and restaurants all around. We really got to see more of central London because we weren't spending all our time traveling to and from a hotel. The cherry on top was being able simply to walk across the street to Trafalgar Square to watch the New Year's Eve fireworks ... and then to walk right back home again without having to fight the crowd. We are already recommending this hotel to our friends and hope to stay there again on our next trip!
Comment from Hotel Management
Jan 6, 2018 by Suzaan Evans , Hotel Management
Dear RBM Thank you for your taking the time to complete on of our surveys following your recent stay with us. Your feedback is very much appreciated. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon. Kind Regards Suzaan Evans Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Auckland, NZ

Great stay in central London

Posted Dec 9, 2017
The hotel is very centrally located which was very convenient for me. The staff were well organised an helpful, especially Yasin. All the facilities were great, and the pancakes at breakfast were delicious.
Comment from Hotel Management
Dec 14, 2017 by GRM TrafalgarStJames, Hotel Management
Dear Michael, Thank you for taking the time to provide us with your feedback. We are wonderfully delighted that you find the location convenient and most importantly, you find the staff organised and helpful. Furthermore, pancakes are indeed delicious here! We hope you decide to return for some more pancakes! Kind Regards, Oliver Darrington Guest Relations Manager
5 out of 5
by Thomas

Trafalgar St. James

Posted Nov 11, 2017 on Hotels
Excellent location, service and staff
Comment from Hotel Management
Dec 17, 2017
Dear Guest Thank you for your taking the time to complete on of our surveys following your recent stay with us. Your feedback is very much appreciated. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon. Kind Regards Suzaan Evans Guest Relations Manager
5 out of 5
by A verified traveler from 日本

快適な旅になりました!

Posted Jan 26, 2018
ロンドン観光の一番の目的が観劇だったので、劇場から近く予算にあったこちらのホテルを選びました。劇場だけでなく、いろいろな観光スポットへのアクセスも良かったので効率よくロンドン観光を満喫しました。ホテルスタッフの方も皆さん親切で良かったです。お部屋はリノベーションしたばかりのようで、綺麗で収納も多くて助かりました。冷蔵庫の中がフリーだったのも嬉しかったです!また、ロンドンを訪れる時はこちらのホテルを選びたいです。
5 out of 5
by A verified traveler

Posted Jan 8, 2018
Très bien placé. Le 7 eme offre une vue magnifique Confortable
Comment from Hotel Management
Jan 14, 2018 by Suzaan , Hotel Management
Dear Guest Thank you for your recent feedback about your experience with us. Your feedback is very much appreciated. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon. Kind Regards Suzaan Evans Guest Relations Manager