Ratings based on 54 Verified Reviews

4.3 out of 5
95% of guests recommend
4.2 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel with good breakfast

Posted Mar 6, 2017
Pros: beautiful room and lobby
Cons: the bathroom could be better
Location: walk distance to some visit attraction and market
the breakfast is good and location is not far away, staff are helpful just the draining at the bathroom not so good.
5 out of 5
by mario

Posted Dec 26, 2016 on Hotels
Comment from Hotel Management
Jan 11, 2017 by General Manager, Hotel Management
Dear Mario, Thank you for taking the time to share your rating to The Royal Surakarta Heritage. We are looking forward to welcoming you again when visiting Solo. Best regards, Lintangsari P. Handayani General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 29, 2016
Pros: Design
Cons: The aircon
Location: Locations was great
The hotel was good only the aircon not really cold
Comment from Hotel Management
Nov 14, 2016 by General Manager, Hotel Management
Dear Valuable Guest, We appreciate your kind feedback while staying at The Royal Surakarta Heritage Solo. Your feedback already passed to the management, please rest assure that we already take an appropriate action to this matter. We are looking forward to welcoming you back again when visiting Solo. Sincerely, Lintangsari P. Handayani, General Manager.
5 out of 5
by Sanjay from jakarta

value for money

Posted Mar 7, 2016 on Hotels
In One Word - ENJOYED
Comment from Hotel Management
May 21, 2016 by General Manager, Hotel Management
Dear Sanjay, Thank you for sharing your kind feedback with MGallery-The Royal Surakarta Heritage Solo. We are pleased to hear that you enjoying your stay with us. We will pass your comments to managements. Again, thank you for choosing our hotel and sharing your feedback, we do hope that we could have another opportunity to welcoming you back in the near future. Sincerely, Christian Barbier., General Manager.
4 out of 5
by lee from Taiwan

Posted Feb 15, 2016 on Hotels
For the services are quietly well, my suggestion during stay on these days: We was move from room 501 to room 701 for the same condition. then move again to 911 1/Need to improve to inspect & maintenance of room facilities (ex: bathroom faucet,wifi,tv signal,all room light condition) 2/Need to added more rich meals. 3/As usually in abroad always prohibited to smoking at enclosed area . when i want to smoking will going to outside at smoking area at first floor.
Comment from Hotel Management
Apr 23, 2016
Dear Lee, We very much appreciate your comments regarding your stay at The Royal Surakarta Heritage Solo - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Barbier General Manager.
5 out of 5
by syed from Hasbrouck Heights, NJ, USA

Great Experience.

Posted Oct 20, 2015 on Hotels
It was great experience. Staff was very pleasant and friendly. Food was exceptionally good. Service level at its best. I would love to stay again & again.
Comment from Hotel Management
Jan 2, 2016 by Fran Ruano, Hotel Management
Dear Syed, Thank you very much for choosing The Royal Surakarta Heritage Solo for your stay and taking the time to share your feedback to us. We are pleased to hear that you have a memorable stay with us, enjoying the room, breakfast, also our swimming pool as well. Again, thank you for sharing your feedback and we are looking forward to welcome you back in the near future. Kind regards, Christian Barbier General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Good service

Posted Oct 7, 2015
Pros: location.
Cons: Lighting of the lobby is too dark.
Location: Batik market and traditional market.
I arrived one hour earlier at 1300. , I received free welcome drink and dessert while I was awaiting for my room. I got my room at 1315.
Comment from Hotel Management
Oct 15, 2015 by General Manager, Hotel Management
Dear Herbert, Thank you for choosing The Royal Surakarta Heritage and taking the time to convey your feedback to us. We are very pleased to hear that you have a memorable stay with us, enjoying hotel's location. Thank you for sharing your feedback, look forward to welcome you back in the future.
5 out of 5
by A verified traveler

little bit of luxury in Solo

Posted Oct 2, 2015 on Hotels
Great hotel in centre of Solo, good quality accommodation and food, and quite gorgeous lobby!
Comment from Hotel Management
Dec 19, 2015 by Fran Ruano, Hotel Management
Dear Valuable Guest, Thank you very much for choosing The Royal Surakarta Heritage Solo for your stay and taking the time to convey your feedback with us. We are very pleased to hear that you have a memorable stay, enjoying food, room, and lobby decoration as well. Again, thank you for sharing your feedback and we are looking forward to welcome you back in the near future. Kind regards, Christian Barbier General Manager.
5 out of 5
by CHOON YEN

Posted Sep 28, 2015 on Hotels
Comment from Hotel Management
Dec 19, 2015 by Fran Ruano, Hotel Management
Dear Choon Yen, Thank you very much for choosing The Royal Surakarta Heritage Solo for your stay and taking the time to convey your feedback to us. We are very pleased to hear that you have a memorable stay with us. Again, thank you for sharing your feedback and we are looking forward to welcome you back in the near future. Kind regards, Christian Barbier General Manager.
5 out of 5
by Keith from Los Angeles

Good hotel, good location

Posted Sep 14, 2015 on Hotels
I was pleased with this hotel. The location is very good, near the Solo Palace Museum and the Danar Hadi Batik Museum (which is an absolute must-see attraction in Solo if you have any interest in batik, the national fabric art of Java.....a sparkling new and fully air conditioned oasis with outstanding guided tour)and Food Street. Across the street the BCA bank has excellent exchange rate. Rooms were clean and nice, beds comfy. One minor housekeeping problem was more than sufficiently addressed personally by the French hotel manager. I extended my stay by a night, and would definitely return.
Comment from Hotel Management
Dec 19, 2015 by Fran Ruano, Hotel Management
Dear Keith, Thank you very much for choosing The Royal Surakarta Heritage Solo for your stay and taking the time to convey your feedback to us. We are very pleased to hear that you have a memorable stay with us, enjoying staff services, room, also our location as well. Again, thank you for sharing your feedback and we are looking forward to welcome you back in the near future. Kind regards, Christian Barbier General Manager.