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Reviews of ibis Basel Bahnhof

2 out of 5
ibis Basel Bahnhof
Margarethenstrasse 33-35, Basel, BS

Reviews

8.8

Excellent

Rating 10 - Excellent. 277 out of 629 reviews" "
Rating 8 - Good. 284 out of 629 reviews" "
Rating 6 - Okay. 54 out of 629 reviews" "
Rating 4 - Poor. 8 out of 629 reviews" "
Rating 2 - Terrible. 6 out of 629 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was uncomplicated. Nice stay.
Stayed 1 night in Jan 2024
Response from . on Feb 1, 2024
Dear Juan, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon! Regards,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

Elizabeth

Liked: Cleanliness, property conditions & facilities, room comfort
Christmas Break
A five night stay at Basel covering Christmas using this hotel as a central point for a few trips to locations such as Waldshut, Interlaken and the Rigi.
Stayed 5 nights in Dec 2023
Response from . on Feb 1, 2024
Dear Elizabeth, Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon! Regards,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

8/10 Good

Dominik

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from . on Feb 25, 2024
Dear Dominik, Thank you for staying with us and for sharing your concerns. We really appreciate it, as your opinion is very valuable to us. Hopefully you enjoyed your city trip and will visit us again. We are looking forward to it. Kind regards, Ibis Team

4/10 Poor

Carolina

Disliked: Staff & service
Rude
Very rude people, specially Danielle, she is so cheap, she charged me 9€ for marmalade for my breakfast bread. Never coming back here, there are much better places to stay.
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Few Days Away
This hotel is really convenient for the main railway station (SBB and SNCF). After a day exploring the city and surrounding area the bar offers a selection of drinks and snacks before ascending to your room. This was most welcome during this particular stay as there was an unexpected mini heatwave!
Stayed 3 nights in Sep 2023
Response from Ismail El Ouazzani on Oct 10, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from train stationp
Stayed 1 night in Sep 2023
Response from Ismail El Ouazzani on Oct 10, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

Jensen, Manhattan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had plenty of space, very clean, and I enjoyed using the balcony in the evenings. The balcony afforded me the pleasure of people-watching.
Stayed 2 nights in Sep 2023

10/10 Excellent

rob

Stayed 1 night in Sep 2023
Response from Ismail El Ouazzani on Oct 10, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

Jaie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is at a walkable distance from Basel Bahnhof. The staff was very helpful. The property was very clean. They provided local transportation tickets, which was a surprise for us. Overall we loved the stay.
Stayed 1 night in Aug 2023
Response from Ismail El Ouazzani on Oct 10, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

8/10 Good

AURELIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good acomodation
Friendly stuff, clean room, near the train station
Stayed 3 nights in Aug 2023
Response from Ismail El Ouazzani on Oct 10, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

Sue

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again.
Stayed 2 nights in Aug 2023

6/10 Okay

Reg, Sheffield

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location within walking distance of the riverside area. Hotel does have parking but there are two issues to beware of. Firstly there are no directions to the entrance or instructions about how to enter. Also the entrance is very very steep and cars with limited ground clearance will not safely exit without grounding !!!
Stayed 1 night in Jul 2023

8/10 Good

Alison

Stayed 1 night in Jul 2023

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An enjoyable stay enhaced by a friendly reception
We arrived early hoping to check in our bags. Instead the reception manager arranged an early check in, provided tourist information and a Basel Card which gave us free transport and a 50% reduction at tourist attractions. In all this saved us a great deal and assisted us enjoying the tourist sites. The room was very comfortable and located close to the station. I regret that I did not catch the reception manager name so I coud thank him properly but will describe him as a sports lover.
Stayed 1 night in Jun 2023
Response from Ismail El Ouazzani on Jul 9, 2023
Dear GuestWe very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

sally

Stayed 1 night in Jun 2023
Response from Ismail El Ouazzani on Jul 9, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

8/10 Good

Mr J

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Ismail El Ouazzani on Jul 9, 2023
Lieber Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

susan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Great shower and bathroom. Staff were friendly and helpful. Breakfast was great. Tram stop outside taking you right into the old town. Very close to the SBB too. Market food hall close by offering great food. Would have liked tea making facilities but understand you can have that with a premium room. No drama.
Stayed 4 nights in May 2023
Response from Ismail El Ouazzani on Jul 9, 2023
Dear GuestWe very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for a stay in Basel
Staff were extremely helpful and friendly and the buffet breakfast delicious. The hotel is walkable to the main sites, but with the Basel card issued free to those staying in city hotels, use of the trams and buses is free. Being right next to the station day trips out to other locations, eg lausanne are easily possible, or onward travel by train.
Stayed 2 nights in Apr 2023
Response from Ismail El Ouazzani on Apr 21, 2023
Dear GuestWe very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ismail El Ouazzani on Mar 3, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

8/10 Good

Margaret

Liked: Staff & service, amenities, property conditions & facilities
Friendly efficient staff No tea or coffee available in room disappointing
Stayed 1 night in Dec 2022
Response from Ismail El Ouazzani on Jan 4, 2023
Dear Guest,Thank you for taking the time to share your feedback. I am happy to hear that you liked our staff.I am sorry to hear that you were disappointed about not finding Tea or coffee in the room. We offer free tea and coffee in the Double Premium rooms only. Please be sure to book this category next time.We hope to welcome you back to our hotel very soon!Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Away
Convenient for the main railway station and provider of a handy breakfast should it be required.
Stayed 2 nights in Sep 2022
Response from Ismail El Ouazzani on Oct 28, 2022
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

Sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ibis Basel Bahnhof is not surprisingly close to the train station and very convenient.
Stayed 1 night in Oct 2022
Response from Ismail El Ouazzani on Oct 28, 2022
Dear GuestWe very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only a few paid, on-site parking spots available, but get in by early afternoon and stay in is recommended. Hotel provided bus/tram passes for each day of my stay. Awesome! Super convenient location. I'll stay here anytime I visit Basel.
Stayed 2 nights in Sep 2022
Response from Ismail El Ouazzani on Oct 28, 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

Po Fai

Stayed 2 nights in Sep 2022
Response from Ismail El Ouazzani on Oct 28, 2022
Dear GuestWe very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

8/10 Good

Diego

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Ismail El Ouazzani on Oct 28, 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Ismail El OuazzaniGeneral ManagerIbis Basel Bahnhof

10/10 Excellent

Mee Hong

Stayed 2 nights in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Tammie

Liked: Staff & service, amenities, property conditions & facilities
Close to trams, train station, friendly staff, good breakfast options.
Stayed 3 nights in Jun 2022

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Station
Great hotel near station & city centre. Good breakfast.
Stayed 1 night in Jun 2022

8/10 Good

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Arriving from Canada and staying 2 nights in Basel. Just by the train station, calm, great staff, safe, and comfortable bed. Perfect! Thank you! Ask for the Basel card and get free city WiFi and free city transport.
Stayed 2 nights in May 2022

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Had a challenge getting the room to cool down.
Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Hotel Ibis Basel Bahnhof on Apr 3, 2022
Dear Guest We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

8/10 Good

Raymond

Stayed 1 night in Feb 2022
Response from Hotel Ibis Basel Bahnhof on Mar 8, 2022
Dear Guest We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

10/10 Excellent

Paul, Nyon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convent to the train station and downtown
Stayed 1 night in Feb 2022
Response from Hotel Ibis Basel Bahnhof on Mar 8, 2022
Dear Guest We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

10/10 Excellent

Eric

Stayed 1 night in Feb 2022
Response from Hotel Ibis Basel Bahnhof on Mar 8, 2022
Dear Guest We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

8/10 Good

Hans, Paradiso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With IBIS you always know what your getting. It's very basic but it works
Stayed 1 night in Dec 2021
Response from Hotel Ibis Basel Bahnhof on Jan 9, 2022
Dear Guest We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

10/10 Excellent

Dr. Nikola

Stayed 2 nights in Dec 2021
Response from Hotel Ibis Basel Bahnhof on Jan 9, 2022
Dear Guest We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

10/10 Excellent

Michael

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable Stay in Basel
Friendly professional staff.
Stayed 2 nights in Dec 2021
Response from Hotel Ibis Basel Bahnhof on Dec 9, 2021
Dear Guest We very much appreciate your comments regarding your stay at the ibis Basel Bahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ismail El Ouazzani General Manager Ibis Basel Bahnhof

2/10 Terrible

Christiane

Stayed 1 night in Oct 2021

10/10 Excellent

Christoph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from skoep on Jun 18, 2020
Sehr geehrter Christoph Vielen Dank für Ihre super Bewertung vom ibis Basel Bahnhof. Es ist schön zu wissen, dass Sie sich rundum wohl fühlten bei uns und einen angenehmen Aufenthalt erlebten. Wir hoffen Sie bald wieder bei uns zu begrüssen. Freundliche Grüsse Stephan Köppel General Manager

8/10 Good

Franklin p w

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
as expected from Ibis. one special mention, staff notice its my birthday and gave me a brithday cake which was nice.
Stayed 3 nights in Feb 2020
Response from skoep on Feb 11, 2020
Dear Franklin p w, thank you very much for your rating and for sharing your experience with us. We are happy to know that you enjoyed your time in Basel. We hope to see you back very soon. Kind regards, Stephan Köppel General Manager

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
Friendly welcoming staff who were prepared to go that little further to help.
Stayed 3 nights in Dec 2019
Response from skoep on Dec 16, 2019
Dear Jessica, thank you very much for your great rating and the nice comments regarding our team. We are happy to know that you fully enjoyed your stay at the ibis Basel Bahnhof. We hope to see you back soon. Best regards, Stephan Köppel General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nothing special , unique or extra. Particularly no gym. Room was tiny.i liked that it was in the middle of town, close to train station. Friendly staff.
Stayed 10 nights in Dec 2019
Response from skoep on Dec 16, 2019
Dear Guest, thank you very much for reviewing the ibis Basel Bahnhof and sharing your experiences with us. We hope to see you back very soon. Kind regards, Stephan Köppel General Manager

8/10 Good

Verified traveler

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
A little loud
It was a little old. The water in the shower kept going hot and cold. The reception lady during checkin was a little rude. Our room was facing the main street so it was extremely loud. We could hear the trams and people shouting on the streets. Other than that it was alright. The location was convenient.
Stayed 1 night in Oct 2019
Response from skoep on Oct 28, 2019
Dear guest, thank you very much for taking the time to review the ibis Basel Bahnhof. We are sorry to hear that you were a bit disappointed with your arrival and apologize for the inconvenience. We hope to welcome you back in the future. Kind regards, Stephan Köppel General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was few minutes walking to train station. The breakfast was good.
Stayed 1 night in Sep 2019
Response from skoep on Sep 26, 2019
Dear Guest, thank you very much for your great rating. It makes us happy to know that you enjoyed your time in Basel. we hope to see you again very soon. Best regards, Stephan Köppel General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
There was no shampoo/conditioner in room . we had to have three tries before a working door key was created.
Stayed 1 night in Sep 2019
Response from skoep on Sep 18, 2019
Dear Guest, thank you very much for your rating and for sharing your experiences with us. We apologize for the inconvenience with the key card. We hope to see you back very soon. Kind regards, Stephan Köppel General Manager

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little hotel perfect for short stay, good continental or English breakfast, and parking for the car
Stayed 3 nights in Aug 2019
Response from skoep on Sep 4, 2019
Dear Guest, thank you very much for taking the time to rate the ibis Basel Bahnhof and for sharing your experiences with us. We are pleased to know that you enjoyed your time in Basel and hope to see you back very soon. Best regards, Stephan Köppel General Manager

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2019
Response from skoep on Aug 29, 2019
Dear Guest, thank you very much for your great rating. We are happy to know that you enjoyed your stay at the ibis Basel Bahnhof. We hope to see you back very soon. Best regards, Stephan Köppel General Manager