Ratings based on 60 Verified Reviews

4.6 out of 5
86% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cairo, Egypt

Excellent staff and premisis

Posted Oct 8, 2017
Pros: staff, beach and food
Cons: room cleanliness
Soma bay is outstanding, easy access to Kite and wind surfing beaches along with snorkeling and diving spots nearby and the whole area is very family friendly. Kempinski is one of the best hotels with well maintained ground and facilities, excellent beach, superior view of the sea. booked a suite with club access (worth it) and had an excellent view of the beach and sea (check pic). Every single member of the staff was extremely friendly and they get out of their way to help you out without expecting anything back, kudos to the hotel management on the staff training. Thanks Soma Bay and thanks Kempinski, will be back!
Comment from Hotel Management
Oct 11, 2017 by Lars, Hotel Management
Dear Magdy, Thank you for choosing our hotel for your recent holiday and for taking the time to share your impressions with us. It is wonderful to see that you have had an excellent time while enjoying the various services and facilities of the hotel and Soma Bay as well. We have gladly shared your motivating compliments with the entire team as they will no doubt be happy to hear that their efforts are so well appreciated. Thank you also for your constructive feedback about the room cleanliness which is definitely not representative of the high standards we usually provide. We have shared your feedback with the responsible department heads to implement immediate measures of improvement and we apologize for any inconvenience caused. We thank you once again for your words of praise and on behalf of the entire team, we are looking forward to welcoming you back again soon. Yours sincerely, Lars Pursche General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from NZ

Posted Aug 17, 2017
Flew from Zurich to Hurghada 2 nights / days snorkelling Stayed at the Laguna Club all meals included but we only ate twice a day Too hot Then drove 3 hrs to Luxor to pick up cruise on the Nile 3 nights Food nothing special but cruise was awesome despite the heat Finished off with two nights in Cairo
Comment from Hotel Management
Aug 17, 2017 by Lars, Hotel Management
Dear Lisa & Kiwi, Thank you for taking the time to share your experience and rate us positively following your short stay in Laguna Club. We hope you enjoyed your time while exploring Egypt and on behalf of the entire team we are looking forward to welcoming you back again to Soma Bay. Warm regards, Lars Pursche General Manager
1 out of 5
Recommended
for Everyone
by A verified traveler

Operational crisis

Posted Jul 30, 2017
I don't know is it cash flow issues or the owners decided to stopped the operation cash needed for this hotel or maybe it is about the whole country is on fire fighting mode ?? But it was said to see such a beautiful architecture go down like this Hope they recover
Comment from Hotel Management
Aug 8, 2017 by Lars, Hotel Management
Dear Capt. Mako, Thank you for choosing our hotel and for taking the time to share your feedback. It would be helpful to get a more detailed feedback on the areas where we failed to meet your expectations in order to better understand and utilize your constructive feedback. In the meantime, we remain, with best regards, Lars Pursche General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall, UK

Posted Mar 8, 2017
Pros: Its style & ambience, fabulous grounds & setting, very good food, very good attentive staff. A truly wonderful hotel
Cons: There is always room for improvement, even in the very best hotels, but nothing here worth mentioning
Location: Quite isolated, Soma Bay comprises several hotels within a short walk & that's it, but who needs to go anywhere with a hotel as nice as this !
Perfect break to relax, could be a little remote for some, but the hotel caters for all your needs
Comment from Hotel Management
Mar 9, 2017 by Russel, Hotel Management
Dear Ian, Thank you very much for staying at Kempinski Hotel Soma Bay and for sharing your positive experience with us on Expedia. We were more than happy to hear that you enjoyed all facilities and services and felt perfectly relaxed during your stay at our hotel. Providing great experience to our guests is what we are striving for every day and we will happily share with our team that we have succeeded to grant you a great vacation. On behalf of the entire team it would be a pleasure to welcome you back to Soma Bay soon. Warm regards, Russel Storey General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

A special place to stay

Posted Feb 16, 2017
Pros: Well organised and professionally run as one would expect of a 5 star hotel, yet casual, friendly and accommodating towards a variety of guests.
Cons: Tell the hotel (Robinsons) next door to turn their loud music down as I found this a bit intrusive of the peace at Kempinsky some times.
Location: There's not much to do except relax - which is exactly what I wanted. I enjoyed jogging most night, swimming and snorkelling and just taking it easy.
I was very well looked after from the moment I arrived until the time I left. The hotel staff were positive and generally friendly and made me as a single traveller feel extremely welcome and at home.
Comment from Hotel Management
Feb 18, 2017 by Russel, Hotel Management
Dear Nigel, Thank you very much for choosing Kempinski Hotel Soma Bay and for sharing your positive experience with us. We were more than happy to hear that you enjoyed all facilities and services and felt relaxed during your stay at our hotel. We will happily share your feedback with our team as this is always a great motivation for us. Your constructive feedback will also be communicated to the relevant management for further consideration. On behalf of the entire team it would be a pleasure to welcome you back to Soma Bay soon. Yours sincerely, Russel Storey General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, great location

Posted Sep 13, 2016
The staff tries to be very courteous, but comes accross as very aggressive. One day before we left, the room service kept asking us at what time we will vacate out room. We had one expense on our bill that we could not explain. The staff at the front desk told us bluntly that it was just the equivalent of $5, "not much money".
Comment from Hotel Management
Sep 17, 2016 by Russel, Hotel Management
Dear Guest, Thank you for choosing our hotel and for taking the time to share you feedback online. We are glad to hear that you found our hotel nice and preferred the location. We regret to hear about your encounter with room service and front desk and we apologize for any inconvenience caused. Rest assured that this is not representative of the standards we usually provide and your feedback is taken with the utmost interest to avoid such occurrence in the future. Thank you once again for staying with us and we hope that the positive memories will dominate and you will consider returning to us to experience our true hospitality. Yours sincerely, Russel Storey General Manager
5 out of 5
by Mohamed

This traveler left a rating score only Posted Jul 22, 2016 on Hotels
5 out of 5
by mahmoud helmy

This traveler left a rating score only Posted Jul 17, 2016 on Hotels
4 out of 5
by A verified traveler from Oman

Amazing hotel (but the food is stinky)

Posted Jul 16, 2016
The overall experience is very good, but the prices in the restaurants are extremely high compared to the other 5 star hotels. The food was stinky and not tasty. Everyting else was so perfect and I hope they will take care of the FOOD QUALITY and prices in the future. I highly recommend this hotel
Comment from Hotel Management
Jul 19, 2016 by Russel, Hotel Management
Dear Sam, Thank you for choosing our hotel for your latest vacation and for taking the time to share your review online. We are glad to see that overall you had a good experience however we regret to hear that our culinary offer was not up to your expectations. Rest assured that guest comments are taken with the utmost interest and we have shared your feedback with the related department heads for further consideration. Thank you once again for staying with us and also for your recommendation. We are looking forward to welcome you back in a not too distant future. Yours sincerely, Russel Storey General Manager
4 out of 5
by Osman from Cairo

Very comfortable hotel

Posted Jul 14, 2016 on Hotels
Hotel is very good, only negative thing is that when we arrived the room during didn't have the basic stuff for hospitality i.e kettle , tea etc, but when i called room service they provided us with everything, also prices of food and drinks are extremely overpriced.
Comment from Hotel Management
Jul 19, 2016 by Russel, Hotel Management
Dear Osman, Thank you for sharing your feedback about your recent stay in our hotel. We are glad to hear that you had a comfortable stay however we regret to see that our arrival amenities were not up to your expectations. We offer tea & coffee making facilities upon request and we are glad to hear that this has been handled efficiently upon your call. Thank you also for your constructive feedback regarding the prices which will be taken into consideration. We are looking forward to welcome you back soon. Best regards, Russel Storey General Manager