Ratings based on 84 Verified Reviews

2.8 out of 5
48% of guests recommend
3.2 Room cleanliness
3.2 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Somerset, NJ

It was okay for the Price

Posted Jan 7, 2017
First let me just say they DONT charge for incidentals so that is a plus. The room was clean and comfortable. There is a hooters attached to the facility which is a good thing I guess so you don't have to go far for food. But that was the worst hooters I have ever been to. Far as look wise it is nice in there but the French fries were salty, the steak quesadilla was salty, everything was just over seasoned, maybe it was just the cook that day ? Overall not a bad stay worth the price.
Comment from Hotel Management
Jan 16, 2017 by Mike, Hotel Management
Thank you for your feedback, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
1 out of 5
by A verified traveler

terrible

Posted Sep 22, 2016
Pros: nothing.
dirty towels, sheets, sticky bathroom floors, hair in bath tub, locks on door falling off hinges, A/C very noisy.
Comment from Hotel Management
Oct 12, 2016 by Mike, Hotel Management
Thank you for your feedback, your points will be addresed to the housekeeping supervisor and the maintenance team. We truly appreciate your feedback
2 out of 5
by A verified traveler

Clean, comfortable room with run down facilities

Posted Sep 18, 2016
Facilities and breakfast were poor! Door to the pool wouldn't latch, most exercise equipment was not working, breakfast was NOT GOOD! A lot of road/train noise. Staff was friendly and helpful. Room was clean and comfortable.
Comment from Hotel Management
Oct 12, 2016 by Mike, Hotel Management
Thank you for your feedback, I will address the issues you have kindly mentioned to our maintenance & breakfast team. We truly appreciate your feedback
4 out of 5
Recommended
for Everyone
by A verified traveler

Taken aback by the Hooters in the first floor

Posted Sep 16, 2016
But the hotel was fine, the room clean and they provide free breakfast. The only drawback was the noisy road that the window did not manage to mask.
Comment from Hotel Management
Oct 12, 2016 by Mike, Hotel Management
Thank you for choosing the Clarion Hotel Somerset,NJ for your recent stay. awaiting for your next visit.
1 out of 5
by A verified traveler

We never checked in

Posted Aug 30, 2016
Went to this hotel … it was old & dirty. We never checked in; cancelled our reservation & went somewhere else.
Comment from Hotel Management
Oct 12, 2016 by Mike, Hotel Management
I am sorry to hear that you have cancelled your reservation, we are working hard to provide each guest a great experience. Thank you for your feedback.
1 out of 5
by A verified traveler from fl

Noisy and dirty

Posted Aug 14, 2016
Short visit but never again maid service poor phone missing internet spotty. Should have read reviews first.
Comment from Hotel Management
Oct 12, 2016 by Mike, Hotel Management
Thank you very much for your feedback. We greatly appreciate your comments and will work hard to improve
1 out of 5
by A verified traveler

Unclean and nor well maintained

Posted Aug 8, 2016
Hotel unclean not well maintained , yogurt served at breakfast 3 weeks expired
Comment from Hotel Management
Oct 12, 2016 by Mike, Hotel Management
Thank you very much for your feedback. We greatly appreciate your comments and will work hard to improve
3 out of 5
by A verified traveler

Posted Jun 13, 2016
Value for the cost but rooms don't have secure lock, HVAC issues
3 out of 5
by A verified traveler from New York

Maybe It Was All About Timing

Posted Apr 26, 2016
Pros: Welllllll....um...hmmm. Oh, I just thought of it...the coffee in the morning was pretty good.
Cons: It needs updating, more staff, competent booking people, a better breakfast.
Location: The location was fine. Near the interstate, which we appreciated. We were there for a family event. By the way, no one else from our group stayed here
We checked in with a fairly surly individual. There were no towels in our room. When we asked for them, we waited at the desk for 45 minutes. One of the two elevators was under repair; after 10 minutes we took the stairs. The stairways were clean though. They (over-booked?), and that night some time after midnight someone who had a key attempted to get into our room, scaring the bejeebers out of us. The desk said that they were overwhelmed by the crowd that came with the tour group. No one apologized. Then the phone rang at 1:30 am. It was the desk.They apologized for calling; no explanation. Breakfast was abysmal. The next night, they had 5 tour groups coming in. We had no towels again. And we couldn't get through the crowd (that waited more than 15 minutes at the elevator) so that we could take the stairs. The night manager said that 6 or the housekeepers quit or didn't show up. The owner and 1 employee were cleaning rooms. Our nights there were filled with LOUD noises in the hall, and loud early risers in the morning. THEN, when we tried to check out, they had no record of our being there. The desk person took my credit card and driver's license into the other room to make a copy so he could figure it out and email me a bill. Now I'm waiting for my identity to be stolen.
2 out of 5
by A verified traveler

2-Star hotel at best

Posted Apr 8, 2016
Pros: Room was maintained just ok for the discounted price I paid.
Cons: Everything else. Clean the place up. Run the hotel properly.
First of all, the location is not good. The hotel is directly next to rt 287. Heavily traveled road directly in front of the building for people trying to get onto the rt 287, and a road on the other side of the building which gets heavy traffic during rush hour. So noise level is high most of the time. Also, the entrance on the side of the building is difficult to use during rush hour because of the traffic. The place is run down. Its dirty, old, and unclean everywhere but the room. Elevators are slow and only one was working. The room was just ok. Noise from the street was always present. Room was ok maintained. Towels were cheap and scratchy. Bed had a few stains on the sheets and pillows. I was a bit uncomfortable to sleep in it due to my constant thinking if the sheets were actually clean or not. Bathroom was small. I had to maneuver around the toilet and door to get to the small shower. Plumbing was crap. All the faucets were loose. I was the only one at the bar at 5:30PM...meaning no bartender either. I think they gave up because the place was in bad shape for the remodeling. I just stood at the bar and researched other bar reviews for five minutes without seeing a single person show up. Walked out of their bar to go to a nicely rated bar nearby. Free breakfast was comically bad. Potatoes, frosted flakes, white bread, and ramen noodles (yeah, ramen for breakfast). Potatoes were gross. I didn't want anything else and bought breakfast elsewhere. I will NOT be returning.