Ratings based on 167 Verified Reviews

3.8 out of 5
80% of guests recommend
3.9 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ky

Very nice hotel

Posted Oct 14, 2017
Pros: It all was very nice.
Location: Plenty of places to eat and to shop.
I stay here often when I have an early doctor’s appointment. It is clean and the breakfast was good.
Comment from Hotel Management
Oct 16, 2017 by Kristee, Hotel Management
Carol, Thank you for always staying with us! We truly appreciate your business and look forward to seeing you again soon! Country Inn & Suites Somerset, KY
1 out of 5
by A verified traveler from South Carolina

CI&S review

Posted Oct 9, 2017
Pros: nothing
Cons: everything
We had a leak in our bathroom for the entire stay. Maint Man always left for the day instead of fixing it. We also had no working phone in the room. Also never fixed. Also, window was directly adjacent to parking lot and someone's truck alarm kept going off all night Not a pleasant experience. We will not return.
Comment from Hotel Management
Oct 13, 2017 by CIS, Hotel Management
Wanda, I am truly sorry that you had this experience. Our maintenance man is caring for his 80 year old aunt and has to leave by a certain time each day but arrangements should have been made otherwise to fix the leak in the room or another room offered to you. We have new phones ordered but they have not arrived yet but we will make sure that it is replaced. We hope that you will change your mind and come back and stay with us again.
3 out of 5
by A verified traveler from Pennsylvania

Stuck in a damp, stinky room.

Posted Aug 24, 2017
Pros: Front desk was nice. Pool seemed ok.
Cons: Don't sell a room that has water damage. Or advise guest and offer discount.
Our room had wall paper coming off the wall from a water leak. The hotel was sold out so could not be moved. The room had a musty odor and the carpet by the wall was damp.
Comment from Hotel Management
Sep 8, 2017 by Management, Hotel Management
We are so sorry that you experienced this situation during your stay. We have spoke with our staff and working we are working diligently to ensure this does not occur again. Thank you for your business.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Aug 23, 2017
Clean, comfortable, very friendly staff, best free breakfast we've seen in similar hotels, free cookies.
Comment from Hotel Management
Aug 23, 2017 by Country Inn & Suites , Hotel Management
Thank you for your review! We are excited to see that you enjoyed your stay and look forward to seeing you again soon!
3 out of 5
by Barbara

Unhappy camper

Posted Jul 17, 2017 on Hotels
I requested and pre-paid for a suite and they didn't have any available when I checked in. My evening got worse when I went to go out for dinner and could barely get my car out because of all the people mobbed in the doorway and cars illegally parked across from the front entrance. After dinner as I returned I felt unsafe on the property when said crowds wouldn't move from the door and were making comments to me. I was told to speak to the manager in the morning and when I did so her response was it is not my problem to monitor the crowd outside.
Comment from Hotel Management
Jul 20, 2017 by Kristee, Hotel Management
Barbara, I am so sorry that this happened. I understand how upset you must be and I will speak to our manager and make sure that a situation like this is handled better. I hope that you will return in the future to see that we are working on improving our service and facility. Sincerely, CIS Somerset
2 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 10, 2017
Pros: staff
Cons: thesmell of cigaretts
Location: very nice
the staff was great. the room was suppose to be non smoking and it smelled like smoke I complained to them and told them I don't smoke. I suggest they go through and take out carpeting or something. I had allergy problems when I left
Comment from Hotel Management
Jul 12, 2017 by Management, Hotel Management
Thank you for your review. We are sorry that your stay was not as you had hoped for but we are in the process of making upgrades to the hotel and deep cleaning the rooms from where they were smoking rooms in the past. We hope that you will come back and stay with us again and see the progress we have made. CIS Somerset, KY
4 out of 5
by Joseph

Very nice hotel

Posted Jul 4, 2017 on Hotels
Had a good stay every one was polite, and breakfast was good and prepared
Comment from Hotel Management
Jul 6, 2017 by Kristee, Hotel Management
Joseph, Thank you for taking time out of your day to review our hotel! We are pleased to know that you enjoyed your stay and that our staff met your needs. We look forward to your next visit! Country Inn & Suites Somerset, KY
5 out of 5
by A verified traveler

Posted Jul 3, 2017 on Hotels
Comment from Hotel Management
Jul 5, 2017 by Kristee, Hotel Management
Thank you for your review! We look forward to your next visit to our hotel! Sincerely, Country Inn & Suites Somerset, KY
4 out of 5
by Gabriel

Posted Jun 26, 2017 on Hotels
Comment from Hotel Management
Jun 29, 2017 by Kristee, Hotel Management
Thank you so much for taking the time to review our property! We look forward to seeing you again when you are back in the area! Country Inn & Suites Somerset, KY
5 out of 5
by A verified traveler

Posted Jun 25, 2017 on Hotels
Comment from Hotel Management
Jun 27, 2017 by Kristee, Hotel Management
Thank you for your review! We hope that we will see you again soon! Country Inn & Suites Somerset, Ky