Ratings based on 246 Verified Reviews

4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from spain

Excellent

Posted Mar 9, 2017
Pros: Everything
Cons: No
Location: Good
Good 2days at this hotel clean bed comfort was really good
5 out of 5
by A verified traveler

Warm clean and comfortable.

Posted Dec 22, 2016 on Hotels
We felt warm and comfortable as usual when we stayed before. The staff were all very hospitable, and welcoming us warmly. The only downside is that the services don't provide decent meals anymore. If you don't like fast food meals, there is no alternative unless you drive out to find it in the local area. When you've already had a long journey this is not pleasant.
4 out of 5
by A verified traveler

Posted Dec 16, 2016 on Hotels
Good nights sleep
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for your feedback! We are glad you enjoyed your stay with us and look forward to welcoming you back on your next stay! Merry Christmas from all of us here at Welcome Break!
5 out of 5
by A verified traveler

Posted Nov 29, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for your valuable feedback! We are glad you enjoyed your stay! See you again soon!
4 out of 5
by A verified traveler

Convenient and comfortable

Posted Nov 12, 2016 on Hotels
Room was comfortable and clean ideal for us as it was 10 minets from the people we were visiting
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for your valuable feedback! We are glad you enjoyed your stay! See you again soon!
3 out of 5
by A verified traveler from london

Bed was uncomfortable for hypnos

Posted Nov 3, 2016
Pros: Nothing
Cons: The mounting of stuff under the stairs ( may be we should of calls fire bagade as I am shor this is against fire regs as a escape route)
Location: There is lots to do in bath, Bristol. Cheddar Gorge.
Bed was uncomfortable for hypnos maybe it needs turning as on labelling Each day even thow there was 2 adults we only got one packet of biscuits and only one mug was clean by room service. And in this day of laptop,smartphone and tables I think some plug sockets in the room where you don't have to ever not ues kettle or TV so bring a extension lead if you need to charge up you bits and pieces
Comment from Hotel Management
Dec 6, 2016 by Jack, Hotel Management
Thank you for your valuable feedback! We would like you to know that we have adjusted our hotel as per your feedback. We have removed everything obstructing the fire escape route so there is now an easy escape route without any hazards. We are sorry this impacted on your stay! Did you inform reception about the bed? If you let reception know of any problems such as your uncomfortable bed and unclean room equipment like your cups or lack of supplies like the cookies, we can always change your room to something more to your liking and give you fresh room supplies. Reception is open 24 hours to do this. We also carry extension cables should you require more plug outlets and are kept at reception for security reasons. Hopefully this helps and we can welcome you back soon for a more enjoyable and relaxing stay!
4 out of 5
by A verified traveler

Posted Oct 23, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for your valuable feedback! We are glad you enjoyed your stay! See you again soon!f
4 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Oct 23, 2016
Location: The thing that matters most was no breakfast, shame the likes of burger bars etc. Are driving out the good old English breaks. Shame h
Thank you late arrival but it was very good and very helpful
Comment from Hotel Management
Dec 6, 2016 by Jack, Hotel Management
Thank you for your valuable feedback! We are glad you enjoyed your stay! Were you not informed of our continental breakfast option we offer? We have a range of local cafés and pubs that offer more food options in our area. For information of these, please feel free to make full use of our 24 hour reception for directions, opening times, eating options and more! Hopefully we will be able to welcome you back soon!
4 out of 5
by A verified traveler

Posted Oct 19, 2016 on Hotels
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for your valuable feedback! We are glad you enjoyed your stay! See you again soon!
3 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
The room was ok, not very practical and the he'd was really squeeky
Comment from Hotel Management
Dec 6, 2016 by General Manager, Hotel Management
Thank you for your valuable feedback! Did you inform reception about your bed? If there is ever a problem with your room please feel free to make full use of our 24 hour reception for any problems you may have so we can find a solution to suit you such as a room change. Hopefully we will be welcoming you back with us soon!