BE WARNED!!!!!!!! IMPORTANT BOOKING INFORMATION
Posted Aug 29, 2016
We had a bad experience when we visited Days Inn Taunton. We arrived in the evening and just wanted a bed for the night.
We booked the hotel for 3 adults and had e mail confirmation of this. When we tried to book in the receptionist told us that we would not be allowed in because the room was only for 2 adults and 2 children. We showed her our booking and she just reiterated that we could not stay. I stated that she would have to sort something out because I wasn't going anywhere.
She then asked how we intended to sleep and was very rude when she thought I would sleep in a double bed with my daughter for about 7 hours as we were heading on south early in the morning. It is not her business how we slept!
She was also on the phone most of the time whilst she was talking to us and saying to the other person "hotels.com have done it again and sent us 3 adults"
She stated that on their website it states that rooms are not available for 3 adults but I stated that we booked on expedia which offered accomadation for 3 adults and that her hotel should sort it out with expedia and not take it out on tired guests.
Eventually after much fussing she gave us the key and charged the correct rate, On arrival at the room we found 1 double , 1 pull out bed and a sofa bed which was fine for 3 adults for 7 hours.
Be warned the room was fine but customer service and information provided for the customers was lacking.