Ratings based on 248 Verified Reviews

3.4 out of 5
54% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 22, 2017
Overall, I'm very satisfied with my weekend stay. The staff was great and provided great customer service. The initially didn't have enough towels, of course it was resolved immediately once I mentioned it to the front desk.
Comment from Hotel Management
Nov 22, 2017 by Hotel Management, Hotel Management
Thank you for choosing Extended Stay America for your accommodations. I appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest, and we hope to welcome you back soon! Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler from jersey

Ok

Posted Nov 19, 2017
It was an ok place! Convenient located near rutgers university! Need better options for breakfast
Comment from Hotel Management
Nov 19, 2017 by Hotel Management, Hotel Management
Mairb, we are glad you stayed with us. It’s a pleasure knowing you loved our convenient location and had a great time being with us. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
2 out of 5
by A verified traveler

Why have a kitchenette

Posted Oct 13, 2017
Not a single dish, plate, glass , cup or silverware in the kitchen. All cabinets were bare the only thing that was on the counter was a dish cloth. Why? Nothing to wash and no dish soap to use. This was a ground floor room the Windows had black out drapes but no sheers underneath. So if you were in the room during the day you couldn't pull the drapes open . Pillows were flat as pancakes, overall the room was ugly. Bathroom lacked a toilet paper holder,, the roll sat on the counter.
Comment from Hotel Management
Oct 15, 2017 by Hotel Management, Hotel Management
Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thank you again for your candid feedback and we hope to welcome you back in the future. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice and cozy

Posted Oct 7, 2017
Overall very clean room. Comfortable bed. The bathroom is clean. The kitchen is a plus especially for weekend stays. Was a small issue with kitchen sink but not a big deal or something that would prevent me from staying again.
Comment from Hotel Management
Oct 8, 2017 by Hotel Management, Hotel Management
We appreciate you taking the time to write a review about your stay at Extended Stay America. It's great to read you enjoyed your comfortable suite and fully equipped kitchen. It was our pleasure to serve you as our guest, and we hope to see you again soon! Sincerely, Hotel Management
3 out of 5
by A verified traveler

Posted Oct 3, 2017
It was very noisy whenever a person upstairs was walking in midnight. The noise disturbed me significantly.
Comment from Hotel Management
Oct 3, 2017 by Hotel Management, Hotel Management
Thank you for staying with us. We are so sorry for the situation you described regarding the noise. Our goal is to provide a comfortable suite so you can get a good night's rest. We regret your sleep was disrupted. We hope you will allow us another opportunity to provide you with a better experience. Sincerely, Hotel Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Convienient

Posted Sep 28, 2017
Well rested..quiet..safe.i. Like the fridge and stove..microwave.
Comment from Hotel Management
Sep 28, 2017 by Hotel Management, Hotel Management
Thank you for choosing to stay at Extended Stay America. We are happy to read that you liked our convenient location and your well-equipped room. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
5 out of 5
Recommended
for Everyone
by A verified traveler from Central New Jersey

Some of the best front desk staff I've met.

Posted Sep 20, 2017
I have stayed at this extended stay during a crisis 2 years ago. I was very impressed when Mr. Dauoda ( not sure of spelling ) remembered me. He always treats his guests with kindness and professionalism.
Comment from Hotel Management
Sep 20, 2017 by General Manager, Hotel Management
Thank you for sharing your wonderful comments about Extended Stay America. We are delighted to read you thoroughly enjoyed your time here and were impressed with the service provided by our courteous associates, especially Mr. Dauoda. Your compliments will be shared. We appreciate you being our guest once again and look forward to hosting you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler from nj

It was like a half way house

Posted Aug 24, 2017
Smelt like smoke. All drinks and addicts in the hallways. You can hear people screaming and yelling at each other
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
Chris, we sincerely apologize for the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We deeply regret the inconvenience caused, and please give us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Aug 11, 2017 on Hotels
is a safe, clean no frills hotel. i would stay again
Comment from Hotel Management
Aug 13, 2017 by Manager, Hotel Management
Thank you for being our guest. We are happy to know you liked our our clean environment and were satisfied with all the aspects we offer. Thanks once more for your business, and we look forward to having you as our guest again in the near future. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Aug 7, 2017 on Hotels
The stay was fine for 1 night.
Comment from Hotel Management
Aug 9, 2017 by Manager, Hotel Management
Thank you for choosing Extended Stay America - Somerset - Franklin for your overnight stay and for letting us know you enjoyed your time with us. We appreciate you being our guest and hope to see you again in the future. Sincerely, General Manager