First experience checkin was worst. Even though reservation was made but had very tough time to locate reservation by receptionist at hotel. Worst customer service. Free breakfast but nothing eatable. Would not recommend.
Comment from Hotel Management
Jan 26, 2016 by Shimeka, Hotel Management
Dear Mr Muhammad,
Thank you for taking the time to share your recent experience at the Fairfield Inn & Suites Woodbridge with us.
One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I am very sorry to learn that the quality of service provided by our front desk staff did not quite meet your expectations. Please rest assured that your comments have been shared with the team in an effort to improve our customer service experience.
Thank you for being a Valued Guest and we hope to serve you again whenever your travels bring you back to Avenel.
Front Office Supervisor,