Ratings based on 421 Verified Reviews

4.2 out of 5
86% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Posted Feb 23, 2017
Staff is friendly and helpful . Would stay here again when in the area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Conveniently located to family event.

Posted Feb 11, 2017
Place is very clean. Excellent customer service. I always stay at this particular Hampton Inn if I am in town. Highly recommend it.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2017
Nice staff. Good location. Adequate facility but dated. Fair cleanliness. No room service provided.
5 out of 5
Recommended
for Everyone
by A verified traveler from miami, United States of America

Posted Nov 18, 2016
Only stay one night..... but everything was ok Front desk very professional
Comment from Hotel Management
Nov 29, 2016 by Teresa S, Hotel Management
We appreciate your amazing comments about your recent stay at the Hampton Inn Woodbridge. Thank you for staying with us and thank you for sharing your feedback!
5 out of 5
by A verified traveler from US

Great hotel. Safe and Nice Restaurant

Posted Nov 3, 2016
Wonderful business trip. Used this hotel as a hub for my visit between NJ and NYC. Beds were comfortable and the rooms nice. Felt safe and the food was good in the restaurant. Fairly inexpensive for an Easy coast restaurant. Highly recommend.
Comment from Hotel Management
Nov 4, 2016 by Teresa S, Hotel Management
Our hotels is the perfect hub for New York/New Jersey travel! With comfortable rooms, great nearby restaurants and easy access to public transportation, Hampton Inn Woodbridge is the perfect central location for New York City adventure!
3 out of 5
by A verified traveler

Not up to Hampton Standards

Posted Oct 26, 2016 on Hotels
We were initially put into a smoking room with burn mark on the desk when we'd specifically asked online and during check-in for a non-smoking room. They did give us a non-smoking room when we returned to reception refusing the original room. Our non-smoking room had enamel chipped in the tub the chipped area had discolored to a brownish stain. The corner of the main room by the floor appeared to have been gnawed thru with frayed carpet and a white powder, presumable dry wall on the wall and ground. The beds were comfortable and up to Hampton standards and the room was otherwise clean. The breakfast was also good and up to Hampton Standards with lots of choices though did have to ask for peanut butter packets daily as didn't leave them out. On our third night for some reason they removed our complimentary soap and shampoo and conditioner and all towels but one and didn't replace them. I called the front desk at 8am in the morning to request towels and soap etc. so I could shower and after waiting 20 minutes just went down to get them myself as couldn't find any housekeeping carts on our floor our the on. They explained that housekeeping didn't start until 9am but they had soap at the front desk and as the front desk person and I walked back to get towels, housekeeping was coming down the hall with my towels and explained that she had been on break. Not horrible but not what I have come to expect when I stay at a Hampton Inn.
Comment from Hotel Management
Nov 4, 2016 by General Manager, Hotel Management
First and foremost, we apologize for checking you into a room type that you made clear was not your preference. Our team will always try to deliver on guest preferences based on availability and in this situation it seems like this was a simple mistake by our desk agent. Additionally, we know that our hotel needs a renovation.The issues that you mentioned in your non-smoking guestroom are things that we will be addressing in our upcoming winter renovation. We are also sorry that you waited for 20 minutes before coming to the front desk for your bath amenities. While housekeeping does come in at 9AM, our agent should have taken action to get these items delivered to your room. Thank you for taking the time to share you concerns with us so that we can work on improving the service we provide to our guests.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from New York, NY

Okay but could use some deep cleaning

Posted Oct 13, 2016
Our normal stays at Hampton are pleasant and clean. Our room at this Hampton Inn was just okay. There were stains on the chair and it was a bit dated. Overall it was a okay stay but it does make me want to look a little more closely next time.
Comment from Hotel Management
Oct 17, 2016 by Teresa S, Hotel Management
Your comments are very valuable to us. Thank you for taking the time to share your feedback about the condition of your guestroom. We can understand you dismay and want you to know that we will be completely renovating our hotel within the next year. We hope you will visit us then to experience the Hamptonality that we known for.
4 out of 5
by A verified traveler

Posted Oct 11, 2016 on Hotels
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thank you!
3 out of 5
by A verified traveler from NJ

Not What I Expected

Posted Oct 11, 2016
We have stayed at many Hampton Inns over the years. This one was disappointing. The room was not as clean as it could have been, especially the bathroom. Stayed on the first floor and the ice machines on both the first and second floors were out of order. Sounds picky, but we have grown accustomed to Hampton Inn being one of the best. This one was not.
Comment from Hotel Management
Oct 17, 2016 by Teresa S, Hotel Management
Hampton is still one of the best hotel brands out there, we promise! We are sorry to learn of your recent experience and are working with our maintenance teams to correct these issues with a new General Manager.
4 out of 5
by A verified traveler

v. good hotel but for address and prepaid expenses

Posted Oct 10, 2016 on Hotels
A very good hotel except for two issues: 1) The room was prepaid. They asked for credit card which is normal except they charged $50 cash/amount immediately from the card for “prepaid possible expenses,” adding that any balance or whole will be refunded back to the card. Credit card alone should suffice, therefore why this step which will incur extra work for the credit card firm and unnecessary attention of the guests to wait/confirm for the refund? 2) The address of 370 Route 9 N is extremely confusing. The hotel sits at some distance from this main road at the very back of the Woodbridge Plaza, 322 Route 9. A simple sentence in the “Direction” or “Information” of the hotel website will spare anguish and frustration of drivers new to Woodbridge at night in the rain/snow even using a competent gps. I missed it and had to spend endless time to get back to Route 9 north-bound from the south, at night in heavy rain!
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thank you for this great review of your recent stay with us. Please know that it is customary to authorize the credit card on file for any incidental charges that may come up during your stay. The bank will always reverse the authorization, releasing the funds, with 7-10 business days based on the bank or credit card or company's policy. We understand that this is frustrating, but unfortunately, it is policy. Lastly, thank you for your input about directions. The area is pretty confusing in general. We are so sorry that you had issues finding us with the GPS. The best address to use to find us 370 Highway 9 North, Woodbridge, NJ. We will try to make the directions link simpler on the website, however, our website is managed by the Hampton ECommerce Team. We will put in a request that this template be updated. Thank you again for this valuable feedback.