A very good hotel except for two issues:
1) The room was prepaid. They asked for credit card which is normal except they charged $50 cash/amount immediately from the card for “prepaid possible expenses,” adding that any balance or whole will be refunded back to the card. Credit card alone should suffice, therefore why this step which will incur extra work for the credit card firm and unnecessary attention of the guests to wait/confirm for the refund?
2) The address of 370 Route 9 N is extremely confusing. The hotel sits at some distance from this main road at the very back of the Woodbridge Plaza, 322 Route 9. A simple sentence in the “Direction” or “Information” of the hotel website will spare anguish and frustration of drivers new to Woodbridge at night in the rain/snow even using a competent gps. I missed it and had to spend endless time to get back to Route 9 north-bound from the south, at night in heavy rain!
Comment from Hotel Management
Oct 17, 2016 by General Manager, Hotel Management
Thank you for this great review of your recent stay with us. Please know that it is customary to authorize the credit card on file for any incidental charges that may come up during your stay. The bank will always reverse the authorization, releasing the funds, with 7-10 business days based on the bank or credit card or company's policy. We understand that this is frustrating, but unfortunately, it is policy. Lastly, thank you for your input about directions. The area is pretty confusing in general. We are so sorry that you had issues finding us with the GPS. The best address to use to find us 370 Highway 9 North, Woodbridge, NJ. We will try to make the directions link simpler on the website, however, our website is managed by the Hampton ECommerce Team. We will put in a request that this template be updated. Thank you again for this valuable feedback.