Ratings based on 179 Verified Reviews
They paid and stayed. We double-checked.
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
by A verified traveler
Not happy with ExpediaPosted Nov 20, 2015
I will never book again thru Expedia the hotel has been under renovstions since April and was not listed as so on ur site most of hotel tore up all but 20 spots tore up in parking lot had to fight for parking no pool it's under construction was not worth the money for the stay will never book again thru Expedia
for Familiesby Anil
Ok hotelPosted Jul 16, 2015 on Hotels
my first holiday inn express which was not upto the quality i have seen in past. Faucet was broken. towels were stinking. we came late and didn't have energy to change rooms with all our stuff,
for Familiesby A verified traveler
hidden information..Posted Jun 14, 2015 on Hotels
It was ok. Hotels.com did not mentioned us that there was construction going on at the hotel. They did not have the pool open and that is something we were looking forward for. Not worth for the price and The hotels.com should provide that kind of information. The wi-fi in the hotel is not good at all. could not connect properly and even if connected not more than two devices.
by A verified traveler from Washington DC
Posted May 14, 2015
Pros: The front desk guy in the late shift was friendly.
Cons: I think this hotel needs a serious update in every way.
Right next to the highway so you can hear heavy traffic all night long. In addition, some renovation or other work started at 8 am in the morning with a drill, hammer and all the good stuff. My pillow smelled like it had never been washed. All we wanted was a place to catch a few hours of sleep on our way from A to B, but unfortunately this hotel failed to provide it.
for Business Travelersby MARIA from Florida
Need headphones to get some peace!Posted May 4, 2015 on Hotels
Unfortunately this Hotel is undergoing massive reconstruction. The banging, construction workers constant presence did not leave room for any relaxation. This hotel should not be listed on Hotels.com for they should not be taking guests during this remodeling phase. I was on a business trip with late meetings so my relaxing time is throughout the day. This was not achievable because of the construction and I had to put on headphones just to relax! Staff pleasant, room clean, locale convenient but in its present condition, don't visit till remodeling is over.
by A verified traveler
holiday inn express woodbridgePosted May 4, 2015
Location: il n'y a rien a faire a proximite et c'est compliqué d'acces et de sortie
d'abord je cherchais perth amboy sur le bord de l'eau et non woodbridge en plein traffic difficile d'acces et dangereux, pas de restaurant et en réparation ce qui n'est pas dit dans l'annonce
by A verified traveler from New Freedom, PA
Nice view of gentleman's clubPosted Apr 29, 2015
Pros: Friendly staff.
Cons: Don't advertise cots if they're not available. Breakfast looked horrible.
On the web site it stated that cots were available upon request. I called early that day to make sure a cot was available for us, but was told that they don't have cots because in New Jersey, it's against the law to put a cot in the room because it's considered a fire hazard. Had I known this I would not have booked this room, it didn't even have a couch that one of us could have slept on. When we first pulled up we weren't very pleased to see a gentleman's club & an adult store right across the road, especially since we had my wife's grandson with us. So we go inside to check in & see a sign that the pool & spa were closed. At this point we were just thinking let's just get in our room & get some sleep. The room was just okay, but at least it seemed to be clean, however out room was facing the road which usually isn't a big deal, however the road is extremely busy & the hotel only sits about 20 feet off the road. It was extremely noisy. When we woke the next morning, we figured we'd get our showers, go down for the continental breakfast & get on with our day. We went down for breakfast only to be disappointed once again. The bagels looked dry, the eggs looked horrible & the bananas were black, so we checked out & went to Perkins for breakfast. The only positive thing I can say is that the staff was friendly. I know it's just a Holiday Inn Express, but I really expected higher standards from a Holiday Inn. I should have spent a little more money & stayed at Homewood Suites.
Comment from Hotel Management
May 4, 2015 by Jenny Halat, Hotel Management
Thank you taking the time to share your experience at the Holiday Inn Express & Suites West Long Branch. We have reviewed your concerns with management, and we would like to take this opportunity to address your concerns. Unfortunately, we do not know which website you booked your room through, but on our website and all websites we looked into, it does not state that we offer cots. If you would like, please let management know where you found this misinformation, and we will have it removed immediately. We also have it noted on our website and on signs throughout the entire hotel that the pool/spa is closed and that the property being under renovations. We apologize for this inconvenience. In regards to our breakfast options, we order bagels fresh every morning, and the other options are up to brand standards, but we have addressed your concerns with the kitchen staff. Thank you again for your review, and we hope you consider staying with us again soon.
for Business Travelersby A verified traveler
Met my expectationsPosted Mar 7, 2015 on Hotels
Hotel room was clean and comfortable. Only complaint was thermostat was not able to be adjusted and room was a little too warm for my comfort.
for Couplesby Kristofer from Chesapeake
It was a great stay.Posted Mar 5, 2015 on Hotels
We were on a road trip, and this hotel was a perfect remedy for tired drivers. We were refreshed and ready to move on.
for Personal Eventby A verified traveler
Excellent..Posted Mar 3, 2015 on Hotels
Had a great experience at this hotel.. Definitely will come back..