I will never stay here again
Posted Jul 20, 2016
I have almost nothing good to say-- the entire room smelled of bleach when I walked and floors damp in some spots. Door wouldn't shut without me forcing it. White stuff on the carpet here and there, dirty shower, broken doors (closet, balcony, and main room door). The entire floor had a lingering smoke smell, gross. The elevators were disgusting. it had rained earlier that day and when stepping into the elevator, water dripped on my head for some reason, very concerning when going from the 11th floor down to the lobby. The elevator also smelled disgusting so I held my breathe until I would get to the lobby. The only nice thing is the front desk guy was nice and attentive. **Do not stay here!!
Comment from Hotel Management
Aug 10, 2016 by Michelle, Hotel Management
I am so sorry about the experience that you had at our hotel. I am addressing this with our housekeeping team, as that is completely unacceptable. We always want to deliver the best customer service that we can and I am very sorry that we failed you. We appreciate your business and do hope that you will give us another try.