Location & staff R good but condition is meh
Posted Nov 25, 2016
I needed to stay in New Brunswick 'cause I was visiting my son who's a student at Rutgers and we had tickets to the RU vs. Penn State game. Back in the '80's when I graduated from RU, the Hyatt was a gem, well-maintained, superior service, good restaurants, etc. but now it's only real selling point is its location. The staff was accomodating enough, but for a hotel that's supposed to be 4-5 stars, with a per night room rate to match, it had a nasty, wet carpet as I entered my room, stained carpet throughout the room and hallway and generally looked like it was way overdue for an upgrade. Disappointed too that there were no on-site Starbucks or average $ eating options; nearest Starbucks is a long city block away which was rough in the cold.