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Reviews of Hyatt Regency New Brunswick

3.5 out of 5
Hyatt Regency New Brunswick
2 Albany St, GPS Address: 200 Neilson Street, New Brunswick, NJ

Reviews

8.2

Very Good

Rating 10 - Excellent. 477 out of 1001 reviews" "
Rating 8 - Good. 286 out of 1001 reviews" "
Rating 6 - Okay. 113 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and close to Rutgers.
Stayed 1 night in Apr 2024

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jackie -Guest Experience Manager on Apr 9, 2024
Dear Ernesto, Thank you for staying at the Hyatt Regency New Brunswick, and for rating the hotel a 5/5! We hope to have the pleasure of hosting you again soon when your travels bring you back this way.

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jackie - Guest Experience Manager on Mar 30, 2024
Dear Hugo, Thank you for taking the time to provide your feedback, and for rating the hotel a 5/5! We hope to see you again soon, safe travels!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jackie - Guest Experience Manager on Mar 19, 2024
Dear Carol, Thank you for taking the time to provide your feedback from your recent visit to the Hyatt Regency New Brunswick, and for rating the hotel a 5/5! We hope to have the pleasure of hosting you again soon.

8/10 Good

Tawaina

Stayed 1 night in Mar 2024
Response from Jackie - Guest Experience Manager on Mar 13, 2024
Dear Valued Guest, Thank you for taking the time to provide your valuable feedback. We hope you choose to stay with us again soon, safe travels!

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean, safe hotel
Response from Jackie - Guest Experience Manager on Mar 11, 2024
Dear Valued Guest, Thank you for taking the time to provide your feedback! We are very happy to hear you found the hotel clean and safe. We hope to see you again soon!

2/10 Terrible

Marlvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jackie - Guest Experience Manager on Mar 13, 2024
Dear Valued Guest, We apologize you did not enjoy your stay with us. If you have any feedback on how we can improve, please contact us. We are always looking to improve our service and offerings, so any feedback is greatly valued!

6/10 Okay

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
The room air conditioner filters need to be cleaned more often. My asthma was activated
Stayed 2 nights in Feb 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Frank

My wife and I only live 10-15 minutes from New Brunswick. We like to get away every 1-2 months so we get a room at the Hyatt in New Brunswick. It’s somewhat fancy especially since it’s been renovated. This last trip was horrible!! We stayed in room 318 1 king with balcony. We could not sleep all nite due to a bday party across the hall. If this is what’s going on. We’ll never stay again!!! Thank you much!!!
Stayed 1 night in Jan 2024

10/10 Excellent

melvin

Stayed 1 night in Jan 2024

6/10 Okay

Abira

Stayed 1 night in Jan 2024

4/10 Poor

Jaritza, Teaneck

Stayed 1 night in Jan 2024

8/10 Good

Mr Ti-hua

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in Jan 2024

10/10 Excellent

Vincent

Stayed 1 night in Jan 2024

10/10 Excellent

Erin

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jackie - Guest Experience Manager on Jan 26, 2024
Dear Erin, We appreciate you taking the time to provide your feedback from your recent visit to the Hyatt Regency New Brunswick, and for rating the hotel a 5/5! We hope to see you again soon when you travels bring you back to this area!

10/10 Excellent

Michelle

Stayed 3 nights in Jan 2024

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Stan

Stayed 1 night in Dec 2023

8/10 Good

Cassandra, Plainfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carol

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jackie - Guest Experience Manager on Jan 26, 2024
Dear Carol, Thank you for taking the time to provide your feedback from your recent trip to the Hyatt Regency New Brunswick, and for rating the hotel a 5/5! We hope to see you again soon, safe travels!

10/10 Excellent

DARLENE

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice modern property and tastefully decorated with a professional staff and fresh clean rooms. Valet parking was quick and easy. This hotel is perfectly located so that you have easy access to walk to the local hot spots. Considering I stayed during what I thought would be a loud and busy time. New Years eve, it was surprisingly quiet, serene and very calm. I didnt get a chance to view all the hotels amenities but I did go to one of the restaurants and that too was very impressive. I would definitely return back to this hotel the next time I'm in town.
Stayed 1 night in Dec 2023
Response from Jackie -Guest Experience Manager on Jan 6, 2024
Dear Darlene, Thank you for taking the time to provide your valuable feedback from your recent trip to the Hyatt Regency New Brunswick. I am glad to hear you enjoyed your stay and found the hotel calm and serene. We hope to see you again soon when your travels bring you this way!

10/10 Excellent

Sheena s

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and staff was very nice
Stayed 2 nights in Dec 2023

6/10 Okay

Christina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The lobby was lovely and I liked how close the hotel was to lots of restaurants. The biggest issue was that our room was incredibly hot so we didn’t sleep well. We tried opening the balcony door to let in some air but the highway noise was very loud.
Stayed 1 night in Dec 2023

6/10 Okay

Mohamed

Stayed 4 nights in Dec 2023
Response from Jackie -Guest Experience Manager on Jan 6, 2024
Dear Mohamed, Thank you for taking the time to provide a review from your recent trip to the Hyatt Regency New Brunswick. We hope to see you again soon!

10/10 Excellent

Maxeen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Wan

Stayed 3 nights in Dec 2023

4/10 Poor

Jeremy

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Upon checking we were given our room key. I had to ask questions about amenities, parking, etc. We had to find the location of the pool, laundry and dining on our own. I was given good advice to eat on George St. We found a nice Italian restaurant.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023

4/10 Poor

Randall

Stayed 1 night in Dec 2023

10/10 Excellent

Criscilla

Stayed 1 night in Dec 2023

10/10 Excellent

Shabri

Stayed 1 night in Dec 2023
Response from Jackie -Guest Experience Manager on Jan 6, 2024
Dear Shabri, Thank you for taking the time to provide your feedback from your recent trip to the Hyatt Regency New Brunswick, and for rating the hotel a 10/10! We hope to have the pleasure of hosting you again soon, safe travels!

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Bethany

Stayed 2 nights in Dec 2023

10/10 Excellent

Ashley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is stunningly gorgeous, so clean room was probably the best room I’ve ever stayed in so comfortable and just a fantastic place to be
Stayed 1 night in Nov 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
First time there. Renovations of the rooms are being completed....happy with our accommodations.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Brunswick jaunt
New Brunswick was delightful. Lots of good food, history and culture. Walk ability factor of 5 plus. The Hyatt has a central location and terrific access to public transportation. All the staff were professional as well as helpful and welcoming. The setting is beautiful. Our room was comfortableand clean as well the perfect spot to renew and rest for the next days adventure.I Highly. recommend the jacuzzi and the pool.
Stayed 5 nights in Nov 2023

10/10 Excellent

Philip

Stayed 1 night in Mar 2023

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under going renovation, but EVERTHING was perfect. The room was spacious and updated. We usually stay at other hotel nearby, but it was booked the weekend of our stay, so we chose the Hyatt as our 2nd choice. We will never go back to the other hotel. The Hyatt is exceptional!!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine!
Stayed 2 nights in Nov 2023

10/10 Excellent

Naomi Elizabeth

Stayed 1 night in Nov 2023

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
I did not like paying for parking, at the rates of the room parking should be included. $27 is too high! though would be willing to pay alot less.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Stayed 2 nights in Nov 2023

10/10 Excellent

Rabih

Stayed 1 night in Nov 2023

10/10 Excellent

Robin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Laroche

Traveled with partner
Liked: Staff & service, property conditions & facilities
was a good experience
Stayed 2 nights in Oct 2023

10/10 Excellent

Ramon, Bronx

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Love that they have an indoor pool!
Stayed 1 night in Oct 2023

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property not worth the rate! Rooms old and musty. Construction made stay inconvenient as restraint/bar had limitations.
Stayed 1 night in Sep 2023

10/10 Excellent

Simone

Liked: Staff & service, property conditions & facilities
Accessible/walkable to downtown. Weddings on The Weeknd’s last until 11 or later. Didn’t hear much music from my room after 10. But I’m young so didn’t mind it. Definitely lots of Rutgers fans! Very clean and friendly staff!
Stayed 1 night in Oct 2023