In-room safe, desk, blackout drapes, free cribs/infant beds

Reviews of Red Roof Inn Edison

2 out of 5
Red Roof Inn Edison
860 New Durham Rd, Edison, NJ

Reviews

6.4
Rating 10 - Excellent. 182 out of 1001 reviews" "
Rating 8 - Good. 281 out of 1001 reviews" "
Rating 6 - Okay. 225 out of 1001 reviews" "
Rating 4 - Poor. 129 out of 1001 reviews" "
Rating 2 - Terrible. 184 out of 1001 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 3 nights in Mar 2024
Response from Olivia RediResponse Specialist on Mar 13, 2024
Hello Corey, Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Edison. We sincerely appreciate your comments and are happy to hear you had a great encounter with us, prompting your 4/5 score. At Red Roof, we hope to continue to provide great experiences for you.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Rodney

Stayed 3 nights in Feb 2024
Response from Dannielle Rediresponse Specialist on Mar 22, 2024
Hello Rodney, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EDISON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 3 nights in Jan 2024
Response from Chevanese RediResponse Specialist on Jan 30, 2024
Thank you, Rodney, for the feedback about your stay at the Red Roof Inn Edison. We're delighted that you enjoyed your stay with us, prompting your 5/5 score. At Red Roof, we aim to deliver a positive experience for all out guests and we’re happy you were satisfied with your stay.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience no complaints here
Stayed 2 nights in Jan 2024
Response from LaTunde RediResponse Specialist on Jan 16, 2024
Dear Rodney,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EDISON. It's great to see you enjoyed your stay, resulting in a 5/5 score. Red Roof sincerely appreciates your comments and are happy to hear you had an amazing experience while with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LaTundeRed Roof Management RediResponse Specialist

10/10 Excellent

Rodney

Stayed 2 nights in Jan 2024
Response from Sharma RediResponse Specialist on Feb 4, 2024
Hello Rodney, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN EDISON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

Prudence

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude, could not get clean towels and the room smell of weed,
Stayed 2 nights in Dec 2023
Response from Oniel Rediresponse Specialist on Jan 3, 2024
Thank you Prudence, for describing to us your stay at the Red Roof Inn Edison. Please accept our apologies for any inconvenience during your visit, I so hope your stay wasn't too hindering for a goodnight's sleep. Here at RedRoof we really do try to prevent similar issues like those, I've shared your comments with our management team. I don't know when, but on another one of your travel dates to this area, please feel free to stop by so we can earn your, 5/5 satisfaction score mark!Sincerely,RedRoof Management

10/10 Excellent

Pedro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Oniel Rediresponse Specialist on Jan 1, 2024
Hi Pedro,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Edison. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management

6/10 Okay

Raywatie

Stayed 1 night in Dec 2023
Response from Toni-Ann RediResponse Specialist on Jan 22, 2024
Hello Raywatie,Thank you for choosing to stay at our Red Roof Inn Edison. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Red Roof Management

2/10 Terrible

Guillermo, Boston

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty place, bugs everywhere, all nonsmoking rooms are with very strong tobacco and weed smell, I tried to get different rooms and they all smell tobacco even when they say nonsmoking, that’s not a place to stay not even an hour, everyone smoking in the rooms entrance and very dirty, Expedia should remove that place from their list because the pictures are not the right one when searching for a place, their appearance is totally different than what we see in the Expedia catalog, it was awful experience, I couldn’t sleep at all
Stayed 2 nights in Dec 2023
Response from Kerry-Lee RediResponse Specialist on Dec 27, 2023
Dear Guillermo,We are sorry to hear your recent stay at the RED ROOF INN EDISON was poor and did not meet your expectations. It's sad to see your poor scoring was due to the distasteful experiences you mentioned. I will certainly bring these to the property’s attention in an effort to address your concerns and make changes to improve guests' experiences. Feedback from our guest is always welcome as we strive to improve here at Red Roof.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Red Roof Management

6/10 Okay

Yugesh

Stayed 1 night in Dec 2023
Response from Olivia RediResponse Specialist on Dec 26, 2023
Hello Yugesh, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Edison and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

2/10 Terrible

Tamala K

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Yes you all had roaches and alot of people had dogs and some animas have lice etc and people aren’t to clean . So what I’m saying is you all have yo be very careful about pet policy etc thank You . Tamala Ps I wasn’t pleased with my stay to much this time cause of whAt I saw and the price was very high for two night stay at a motel I think ..
Stayed 1 night in Dec 2023
Response from MONSERRATH on Dec 25, 2023
We appreciate your feedback on your recent stay at the RED ROOF INN EDISON. We regret that we did not meet your expectations and apologize for any inconvenience you faced. As a gesture of goodwill, we would like to offer you a superior room at the same rate as the deluxe one for the next visit.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.

6/10 Okay

Richard

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Red roof inn Edison NJ
I have been staying at this hotel at least 6 times a year for 14years. I have noticed lots of full time family and less desirable people staying at this hotel. I have noticed what appears to be drug deals and middle of the night arguments occurring frequently. I will reconsider my next stay in Edison at another hotel property that is more comfortable and with less worry of safety. A shame actually.
Stayed 3 nights in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 22, 2023
Thank you, Richard, for writing to us about your recent stay at the Red Roof Inn Edison. We're truly disappointed to learn that you encountered this distasteful situation during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring this matter to the property's attention for further review. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on Dec 18, 2023
It is heartwarming to see such a wonderful rating, John. We truly appreciate you taking the time to rate your experience at the Red Roof Inn Edison. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We hope you will come back to see us again on your next trip to the area!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

2/10 Terrible

Swati

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Should remove from your recoommended hotels
Stayed 2 nights in Dec 2023
Response from Antonio,RediResponse Specialist on Dec 15, 2023
Dear Swati,Thank you for taking the time to tell us about your experience at the RED ROOF INN EDISON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for what you described as not being please with the general accommodation.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Antonio,Red Roof Management RediResponse Specialist

10/10 Excellent

Bryan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay over all. Good, clean room for the price. The staff addressed and handled the one problem we had during our stay. Great place to stay!
Stayed 3 nights in Dec 2023
Response from Devorine RediResponse Specialist on Dec 12, 2023
The staff and I read your review, and would like to thank you for writing such heart felt things about your experience with us here at Red Roof Inn Edison. I am delighted to hear you enjoyed your stay, you found our room clean, price good and our staff efficient. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Devorine Red Roof Management RediResponse Specialist

2/10 Terrible

Henry

Disliked: Cleanliness, property conditions & facilities, room comfort
Infested with cockroaches
Infested with cockroaches
Stayed 1 night in Nov 2023
Response from Chevanese RediResponse Specialist on Nov 16, 2023
Dear Henry,I appreciate you sharing your feedback following your stay at the Red Roof Inn Edison. The situation, you described regarding the pests is disheartening, and I sincerely apologize for your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stay was good. Property was slightly dated but clean. Staff was nice.
Stayed 2 nights in Nov 2023
Response from Sharma RediResponse Specialist on Nov 13, 2023
Dear Chris,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EDISON. It's great to hear that you found your stay to be good, our hotel to be clean, and staff to be nice. However, I am sorry the upkeep of our hotel was not being to your liking. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.Thank you for your review and Red Roof hope to continue to provide great experiences for you. Sincerely,Sharma Red Roof Management RediResponse Specialist

6/10 Okay

Claudia

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 10, 2023
Thank you for taking a moment to leave a review, Claudia. The staff and I at the Red Roof Inn Edison appreciate your 3/5 score following your stay. At Red Roof, we aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Keith

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Gabrielle RediResponse Specialist on Nov 7, 2023
Thank you for taking a moment to leave a review, Keith. The staff and I at the Red Roof Inn Edison were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was easy to locate, & the staff were exceptional.
Stayed 1 night in Oct 2023
Response from Gabrielle RediResponse Specialist on Oct 23, 2023
Thank you for taking a moment to leave a review, Tim. The staff and I at the Red Roof Inn Edison appreciate your 5/5 score following your stay. I am happy that our exceptional staff and easy to locate hotel pleased you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Monika

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Gabrielle RediResponse Specialist on Oct 30, 2023
Thank you for taking a moment to leave a review, Monika. The staff at the Red Roof Inn Edison and I were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Robert

Stayed 1 night in Aug 2023
Response from Oshane RediResponse Specialist on Aug 12, 2023
Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EDISON and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

4/10 Poor

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was rude and unwelcoming. Found a cockroach in the room right away.
Stayed 1 night in Jul 2023
Response from Daniel on Jul 25, 2023
Dear SAMANTHA,Thank you for taking the time to tell us about your experience at the RED ROOF INN EDISON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience during your recent stayI can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Daniel TabaresManager on DutyRed Roof Inn - Red Roof Inn Edison

8/10 Good

Lynette

Stayed 2 nights in Jul 2023
Response from Devorine RediResponse Specialist on Jul 21, 2023
Thank you for taking a moment to rate your experience, Lynette. The staff at the Red Roof Inn Edison and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

6/10 Okay

Sean

Business traveler
Liked: Cleanliness, staff & service
No outlets to plug in a laptop, and the WiFi was spotty at best. The room itself was clean and comfortable, just not suited for a business traveler.
Stayed 1 night in Jul 2023
Response from Recordo Rediresponse Specialist on Jul 14, 2023
Hello Sean,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN EDISON. We do appreciate your 3/5 rating following your stay. It's great to hear that you were pleased with our clean and comfortable rooms, however, no laptop outlets and poor Wi Fi hindered your stay. Please know that we do value your business and will take your concerns into consideration.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRediresponse Specialist

8/10 Good

Ann

Liked: Cleanliness, staff & service
Convenient to the major highways and the interstate. My only issues were the a/c unit and the tightness of the bed to the a/c unit. The a/c unit is old and didn't cool very well. Second due to the desk it makes the bed way too close to the a/c unit. You have to side step to get into the bed.
Stayed 1 night in Jun 2023
Response from Tianna, RediResponse Specialist on Jul 9, 2023
Hello Ann,Thank you for taking the time to tell us about your experience at the Red Roof Inn Edison. It's good to read that our location was convenient to your travels. You indicated that air conditioning unit and the bed was not to your liking. This was truly disheartening to hear and I am sorry we let you down. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Tianna,RediResponse Specialist

6/10 Okay

James

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Jun 2023
Response from Gabrielle RediResponse Specialist on Jun 27, 2023
Thank you for taking a moment to leave a review, James. Myself and the staff at the Red Roof Inn Edison appreciate your 3/5 score following your stay. We aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely, Gabrielle RediResponse Specialist

2/10 Terrible

Ashlyn

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Extremely shady, room was supposed to be non smoking but stunk so bad of weed and tobacco we had to leave immediately. Everyone sits out of their rooms half naked usually smoking, drinking or blasting music. Stay may be cheap but not worth your health and safety.
Stayed 3 nights in Jun 2023
Response from Dannielle RTediresponse Specialist on Jun 23, 2023
Dear Ashlyn,We are sorry to hear your recent experience at the RED ROOF INN EDISON did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,DannielleRed Roof Management

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Cheap rooms, not meaning price.
The door lock did not work properly as the face plate for the lock was loose. Door handles on the dresser were only screwed in with one screw, needed two, one for each side. Glued together toilet tank cover was tacky. No attention to cleaning details, i.e. along wall edges, door frames, etc. Room smelled smokey even though it is non-smoking. Had asthma issues which confirmed that. Will NOT stay again nor recommend. Sorry.
Stayed 1 night in May 2023
Response from Sashauna Red Roof Management on Jun 2, 2023
Dear Valued Guest,Thank you for taking the time to tell us about your stay at the Red Roof Inn Edison. I am sorry that your experience did not meet your expectations, prompting your 6/10 score. The situation you described regarding the lack of cleanliness, the door lock not working properly and the other concerns you highlighted is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to ensure your experience is not repeated.Our team is committed to satisfying our guests, so we are very thankful for your feedback. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best in your future travels.Very truly yours,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Kristianne

Stayed 2 nights in May 2023
Response from Antonio,RediResponse Specialist on May 31, 2023
Hello Kristianne, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN EDISON and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management

2/10 Terrible

Vidya

Traveled with family
Very bad they cancel my check in card declined because they use last digit by hand So now we have no where to go very bad service I never ever had this issue they always ask your card information upon arrival
Stayed 1 night in May 2023
Response from Toni-Ann RediResponse Specialist on May 28, 2023
Hello Vidya,It's truly saddening to see that you were unable to check in due to payment issues. We strive to provide guests with all the comforts of home, so I am disappointed to see that was not your experience. I really appreciate you bringing this to our attention. Thank you again for sharing your concerns. We wish you the best in your future travels. Sincerely, Toni-Ann RediResponse Specialist Red Roof Inn - Redroof

2/10 Terrible

Evelyn

Business traveler
As we arrived people in room 114 put middle finger up yelling racial remarks crowd of people in front of our doors partying until 1am
Stayed 1 night in May 2023
Response from Adraine Red Roof Management on May 21, 2023
Dear Evelyn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Edison. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the incident that took place with the people occupying room 114 and the other concern you described. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Adraine Red Roof Management RediResponse Specialist

2/10 Terrible

Edgardo

Stayed 1 night in May 2023
Response from Toni-Ann RediResponse Specialist on Jun 12, 2023
Hello Edgardo,Thank you for taking a moment to complete our survey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Toni-AnnRediResponse SpecialistRed Roof Inn - Redroof

4/10 Poor

AVRIL

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023
Response from Adraine Red Roof Management on May 16, 2023
Hello Avril, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Edison and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine Red Roof Management RediResponse Specialist

10/10 Excellent

Sahaja

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay and house keeping were prompt .. kudos to the old house keeping couple hasmuk and kapila
Stayed 3 nights in May 2023
Response from Kamaria RediResponse Specialist on May 14, 2023
Dear Sahaja,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN EDISON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay and our housekeeping staff to be great. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services. Please know that we value you as our guest and appreciate your business.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Kamaria RediResponse Specialist

2/10 Terrible

Sherilet

Disliked: Cleanliness, staff & service, property conditions & facilities
The room has a very strong cigarette smell even tho it was a non smoke room. We asked for another room and they said there no others available. All my clothes smells really bad.
Stayed 1 night in May 2023
Response from Adraine Red Roof Management on May 7, 2023
Dear Sherilet, Thank you for taking the time to tell us about your experience at the Red Roof Inn Edison. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for your room which has strong smell of cigarette smoke. Please know that we value your feedback and your comments will be taken into consideration as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Adraine Red Roof Management RediResponse Specialist

10/10 Excellent

Robert

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Andrew K

Liked: Cleanliness, staff & service, property conditions & facilities
Price was good. Room was generally clean and comfortable although bed was pretty firm. The rug by the front door smelled. There was a large bug carcass on the wall by the front door. The door was warped and had to be slammed hard (kicked) in order to close securely. Front desk clerk was nice but took quite a while to get off the phone when I was checking in.
Stayed 2 nights in Mar 2023
Response from Xao RediResponse Specialist on Apr 4, 2023
Hi Andrew,Thank you for taking the time to write a review of your stay. I'm thrilled that our team at the Red Roof Inn Edison were able to earn your 4/5 score. We were elated to know that our nice front desk staff, along with our good prices and our clean and comfortable rooms were to your liking. However, it was saddening to read about the door situation and the insects reported that hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. In an effort to address your concerns, I have shared your comments with the property.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback in the future. It would be our pleasure to provide you with improved stays going forward. Regards, XaoRediResponse Specialist

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Gabrielle RediResponse Specialist on Mar 29, 2023
Thank you for taking a moment to leave a review, Michael. Myself and the staff at the Red Roof Inn Edison appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,GabrielleRediResponse Specialist

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service here was amazing!
Stayed 1 night in Mar 2023
Response from Recordo Rediresponse Specialist on Mar 23, 2023
Dear Melissa,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Edison. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our amazing customer service.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,RecordoRediresponse Specialist

8/10 Good

Jennifer

Stayed 1 night in Mar 2023
Response from Toni-Ann RediResponse Specialist on Mar 6, 2023
Hello Jennifer, Thank you for taking a moment to complete our survey. We strive to provide guests with all the comforts of home, so I am disappointed to see your 4/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Toni-Ann RediResponse Specialist

10/10 Excellent

María

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2023
Response from Linton Rediresponse Specialist on Mar 2, 2023
Dear María,Thank you for taking the time to complete our guest survey. It's great to see you enjoyed your stay, resulting in a 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for choosing RED ROOF INN EDISON. We hope we have the opportunity to see you again in the future. Sincerely,LintonRediresponse Specialist

2/10 Terrible

Antonio dejesus

Traveled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The floors was disgustingly dirty and the bathroom was also dirty the base for the refrigerator was disgustingly dirty also .. would not recommend!
Stayed 1 night in Feb 2023
Response from Sharma RediResponse specialist on Feb 20, 2023
Dear Antonio,Thank you for taking the time to tell us about your experience at the RED ROOF INN EDISON. You indicated that you were displeased with the cleanliness of the floors, bathroom and the base of the refrigerator and for this I sincerely apologize. Our goal is to provide a clean and comfortable stay for all our guests, so it upsets me to hear that was not attained with your visit.In the future, should you have any issues while staying with us, feel free to contact the front desk in real time to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,SharmaRediResponse Specialist

8/10 Good

María

Stayed 1 night in Feb 2023
Response from Xao RediResponse Specialist on Feb 15, 2023
Thank you for your great rating, María. Myself and the staff at the Red Roof Inn Edison were pleased to see that we earned your 8/10 score. In order to understand what prompted your score, I welcome any further information about your stay that you can provide. We strive to provide a five-star experience to our guests, so your feedback helps us to hone our abilities towards meeting this goal. Once more, thank you for posting your rating. We look forward to having you stay with us again in the future. Appreciatively, XaoRediResponse Specialist

4/10 Poor

Richard

Stayed 2 nights in Jan 2023
Response from Chirell RediResponse Specialist on Jan 10, 2023
Dear Richard,Thank you for your honest feedback. We are sorry you had a less than satisfactory experience, prompting your 4/10 rating. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

lenny

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and great bed.
Response from Samantha RediResponse Specialist on Jan 5, 2023
Dear Lenny,We appreciate your comments regarding your recent stay at the Red Roof Inn Edison. It is so rewarding to read that you had a great encounter with us, we truly appreciate your kind remarks especially the cleanliness of our rooms and our great beds. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Very truly yours,Samantha RediResponse Specialist

8/10 Good

Heather

Stayed 1 night in Dec 2022

2/10 Terrible

Deborah

Response from Gabrielle RediResponse Specialist on Oct 16, 2023
Thank you for taking a moment to leave a review, Deborah. The staff and I at the Red Roof Inn Edison were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

Kenneth

Disliked: Property conditions & facilities
Dirty bugs
Stayed 1 night in Nov 2022
Response from Daniel on Nov 15, 2022
Dear Kenneth,Thank you for taking the time to tell us about your experience at the RED ROOF INN EDISON. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the inconvenience during your recent stayI can assure you that corrective measures will be taken to ensure a similar situation does not occur in the future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Daniel TabaresManager on DutyRed Roof Inn - Red Roof Inn Edison

2/10 Terrible

Anton

Disliked: Cleanliness, property conditions & facilities
They accept gods and allow smoking
Response from Gabrielle (RediResponse Specialist) on Nov 7, 2022
Thank you for taking a moment to leave a review, Anton. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. Our team is committed to satisfying our guests, so your feedback is always welcomed as we strive to continuously improve the quality of our guest experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,