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Reviews of The Ancient Gatehouse Hotel

3 out of 5
The Ancient Gatehouse Hotel
20 Sadler Street, Wells, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 61 out of 122 reviews" "
Rating 8 - Good. 42 out of 122 reviews" "
Rating 6 - Okay. 10 out of 122 reviews" "
Rating 4 - Poor. 7 out of 122 reviews" "
Rating 2 - Terrible. 2 out of 122 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Graeme

Liked: Cleanliness, amenities, property conditions & facilities
When I went to check in the person behind the counter told me I did not have a reservation. This then began a series of events that caused significant stress. My phone was out of power as was my lap top. I took my lap top to a neighboring hotel where I was able to see I DID have a reservation. That person was not there when I returned but check in was fine. When I eventually saw the person in question he said I must have made the reservation that day with no apology
Stayed 1 night in Apr 2024

8/10 Good

Julian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice one night stay in the beautiful little city of Wells. The Ancient Gatehouse is lovely and quirky as it's such an old building. Amazing views across the green to the Cathedral. Staff very helpful and welcoming. There's an Italian restaurant on the ground floor, but there was no noise drifting up to our room.
Stayed 1 night in Mar 2024

10/10 Excellent

Neil

Stayed 1 night in Feb 2024

8/10 Good

Geoffrey

Stayed 2 nights in Jan 2024

10/10 Excellent

robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect small central place to stay
I rarely do reviews but what a gem of a place.
Stayed 1 night in Jan 2024

8/10 Good

Lisa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kristian, White Waltham

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great breakfast! The only comment I would make is to recommend where to park in Wells on the website, as I couldn't see a recommendation for this. We will be staying again!
Stayed 1 night in Dec 2023

10/10 Excellent

Trevor

Stayed 1 night in Oct 2023

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
This is a wonderful spot to enjoy Wells. The cathedral is across the green space in front of the hotel. The food in the restaurant excellent. The stairs to the room may be steep but worth it.
Stayed 1 night in Oct 2023

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location overlooking the Cathedral. Very friendly and helpful staff. Our large room had an antique 4 post bed with beautiful wood carvings. We chose to dine at the hotel’s restaurant and we’re not disappointed. Great Italian food and great service, again overlooking the cathedral.
Stayed 1 night in Sep 2023

10/10 Excellent

carol

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning views of the cathedral. Food and service was incredible
Stayed 2 nights in Sep 2023

10/10 Excellent

Dan

Stayed 1 night in Sep 2023

10/10 Excellent

John

Stayed 1 night in Aug 2023

10/10 Excellent

Lynne

Stayed 1 night in Aug 2023

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint hotel in town!
Great location - right in the center of town! Also has a restaurant, but it was full and I could not have dinner there - must be good! Had view of the cathedral from my room, which was a 3min walk - glorious! Very quiet as facing the back. Room was single, not big but plenty for one; bathroom was large. Access to the room was up 2 flights of stairs, first one OK, second one "treacherously steep and narrow!" - good if you are in good shape! Breakfast was very good.
Stayed 1 night in Aug 2023

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, with en-suite. Our room was Located at front of hotel above noisy street - not ideal, woken up very early by the traffic. Photos of hotel show only rooms with views over Cathedral so assumed we would be located in one of these rather than at the front of the hotel so we were disappointed.
Stayed 1 night in Jul 2023

10/10 Excellent

Katherine

Stayed 1 night in Jul 2023

6/10 Okay

Christine

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Perfect location to explore Wells. The building is historical, therefore full of character with an amazing view of the cathedral. A better mattress on the ancient bed would improve sleep. Breakfast was lovely in spite of a communication lapse between the afternoon desk staff and the lovely lady multi tasking everything single handedly the following morning.
Stayed 1 night in Jul 2023

10/10 Excellent

Nicola

Stayed 1 night in Jul 2023

10/10 Excellent

Lynne

Stayed 1 night in Jul 2023

10/10 Excellent

wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great place to stay …..love how old the building is and the quirkiness of it. Also the Beautiful view of the Cathedral from our room !
Stayed 2 nights in Jul 2023

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and accommodating. Very popular dining spot located in the heart of Wells. Food delicious and made to order breakfast was AMAZING! The room was comfortable and well stocked, although the shower was a bit claustrophobic. Overall, I expect that I’ll be staying at the Ancient Gatehouse on my next visit to Wells.
Stayed 1 night in Jun 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Gavin

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room was very shabby and tired with poor quality fittings, worst shower ever had. Staff were very friendly and food was wonderful.
Stayed 1 night in May 2023

10/10 Excellent

Alison

Stayed 1 night in May 2023

10/10 Excellent

Nigel, Cathedral City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Sean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Dennis

Traveled with partner
Liked: Staff & service
The staff were very friendly but the bedroom was very tired.
Stayed 1 night in Mar 2023

10/10 Excellent

Sally

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning.
I stayed for three nights in March, traveling on my own. Beautiful old building. Staff are very attentive with your needs. I had a single room, WOW it was beautiful. VERY comfy bed with fresh white cotton bedding. There was also a thick throw in the wardrobe if you were cold. With a dressing table and stool and a armchair. The bathroom was very big with a nice warm shower. Towels supplied were very soft and clean. I couldn't of been more comfortable and settled. From my bedroom and the bathroom windows I had a stunning view of the Cathedral. In the restaurant below I had some scummy Italian food. Very fresh and cooked to perfection. I loved it. The rooms are up some VERY steep stairs. So please be prepared. Definitely no good if you are not great at climbing. Parking in Wells is horrendous so best to use taxi. There is only one little thing I would change. Ok n the bedroom they provide a kettle and coffee making provisions. They are on the dressing table with fresh water. But sadly this is up against the radiator. Which makes the fresh water very warm. Maybe put it on a shelf near the TV instead. But over all it's still a 10/10 for me.
Stayed 3 nights in Mar 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

8/10 Good

Lisa

Liked: Cleanliness, property conditions & facilities
Lovely hotel
Lovely hotel. A bit noisy with restaurant, radiators and room was very hot. Lovely lady at breakfast who’s cooking was fab but was on her own run round like a headless chicken
Stayed 1 night in Jan 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting building. Helpful staff. Central location. Easy, free street parking 10 minute walk away.
Stayed 2 nights in Jan 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Jan 2023

4/10 Poor

robin

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort
Exhausting birthday ☹️☹️
The stairs are absolutely treacherous the staff were lovely and brought my things up I had to crawl up. The room I booked was freezing as the window wouldn't shut and blinds broken so given an upgrade gratefully but then the heat in main bedroom wasn't on properly and so tried to sleep on little pullout couch with the extra blankets in the cabinet. but so uncomfortable and lumpy had to move to big bed in night freezing with 3 big blankets and duvets on bed warmed up by 4 and drifted to sleep. At 8:15 outside my window crashing of slates drilling pounding... I was shown there was scaffolding and told some work was being done but as I checked in at 2 pm the day before and there was no sign of works being done figured it was stopped for the holiday period, but no. I told lady on the phone about cold and disturbance and later went to check out. It was a different girl and she just asked if I had paid my bill, but I could see the lady I spoke to 2 feet away on computer pretending she didn't see me. As it was my birthday (she was aware) I didn't want to argue and just left tired with a headache and headed to premier Trying to add a photo of work men less than a foot from my window but won't let me upload ☹️
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Stayed 1 night in Dec 2022

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Stephen James

Liked: Cleanliness, staff & service
Comfortable stay in the middle of Wells.
You have to accept that rooms have to fit into an old building. Perfectly comfortable, but rooms and bathrooms could do with a bit of attention. Wonky shelves, chipped paint. But all clean and comfortable. Service is very good. Great view of the cathedra.
Stayed 1 night in Oct 2022

10/10 Excellent

Jenny

Stayed 1 night in Oct 2022

6/10 Okay

John

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2022

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2022

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location on the green within sight of the cathedral was great Parking was extremely poor.
Stayed 1 night in Jun 2022

8/10 Good

adrianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Such a beautiful view from the window.
Really lovely staff who were helpful and accommodating. I was in room 4 which is a single room. It was up some steep stairs but the view from the window was beautiful looking at the cathedral. Parking is free between 6pm - 10am along the side of the green at the back of the hotel, otherwise you need to find a local car park.
Stayed 1 night in May 2022

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This must be the best location in Wells! Because of the building's age, the atmosphere was a bit rustic, but this is where we'll stay whenever we are back.
Stayed 1 night in May 2022

10/10 Excellent

Philippa

Traveled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

8/10 Good

Dr Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful building, great location, but noisy road
This is a beautiful old building very close to the cathedral. I had a wonderful meal outside with a good view of the cathedral. The room was comfortable and clean, but unfortunately was right on the road, which is noisy. It wasn't clear when I booked the room where it would be located as all of the room pictures showed views of the cathedral - I'd really appreciate clarity on this point (I'd have paid extra for a cathedral view if this had been presented as an option).
Stayed 1 night in Sep 2021