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Reviews of Travelodge by Wyndham Avenel Woodbridge

2 out of 5

Reviews

4.2
Rating 10 - Excellent. 11 out of 163 reviews" "
Rating 8 - Good. 13 out of 163 reviews" "
Rating 6 - Okay. 23 out of 163 reviews" "
Rating 4 - Poor. 35 out of 163 reviews" "
Rating 2 - Terrible. 81 out of 163 reviews" "

4.2/10

Cleanliness

5.0/10

Staff & service

4.2/10

Amenities

4.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Sondy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Sondy, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us directly to discuss any issues you may have encountered so we can address them appropriately.

2/10 Terrible

Peay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience in life. Never again
It was out dated smell horrible and the heat didn’t work and the bathroom didn’t have sink stopper in it my husband weddings ring fell down the drain. The toilet was so old the paint was coming off and you can see the brown. Drunks and drug people was on the property. We couldn’t open the window. Very unsafe. Feel that you will be robbed. The bed you can feel the string in it. And it definitely a rip off that’s why they only show the front as advertisement but it need to be closed down
Stayed 3 nights in Nov 2023
Response from Manager on Nov 8, 2023
Hello Peay,Thank you for bringing these concerns to our attention. We apologize for any inconvenience you may have experienced during your stay. We appreciate your feedback and will certainly address these issues with our team to ensure a better experience for future guests. If you have any additional comments or questions, please contact our management directly.

10/10 Excellent

Shaker

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good deal for a quick stop, friendly front desk staff .
Stayed 1 night in Nov 2023
Response from Manager on Nov 8, 2023
Hello Shaker,Thank you for choosing our hotel for your recent stay, for choosing us and for taking the time to share your feedback. We are thrilled to hear that you found our front desk staff to be friendly. We always strive to provide excellent service to our guests. We hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Miguel

Stayed 4 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Miguel,Thank you for your positive review! We're thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon!

2/10 Terrible

Travis

Stayed 3 nights in Sep 2023
Response from Manager on Oct 25, 2023
Hello Travis, We are sorry to hear that you did not have a satisfactory experience at our hotel. We would appreciate more specific feedback to understand and address your concerns.

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t recommend staying here.
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Ian ,I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 Terrible

Rihul

Stayed 1 night in Sep 2023
Response from Manager on Sep 20, 2023
Hello Rihul, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

octavia

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello octavia, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Jeanette

My flight was delayed due to weather and I did not arrive until the ext day. My reservation was given away.
Stayed 1 night in Sep 2023
Response from Manager on Sep 13, 2023
Hello Jeanette, It means so much to have earned your business. We appreciate the feedback regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.,

2/10 Terrible

Anne

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont recommend this hotel. The room smelled so bad and the bed and pillows were very uncomfortable. The hallway was discussing.
Stayed 1 night in Aug 2023
Response from Manager on Sep 8, 2023
Hello Anne,We appreciate the comments, especially with regards to your opinion of our bed and pillows. We hope to see you again in the future. Thank you for your valuable business.

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
It felt so unsafe. Lots of people hanging out in the back of the building and drug use on the side of property. I opted to leave and drive 400 miles to home, as opposed to checking in.
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Robert, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.

2/10 Terrible

PATRICIA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not clean, staff not helpful
Stayed 1 night in Apr 2023
Response from Manager on May 4, 2023
Hello PATRICIA, I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Tabatha

Traveled with partner
It was a very lovely stay everything was just great like it a lot thank you
Stayed 1 night in Apr 2023
Response from Manager on Apr 28, 2023
Hello Tabatha,Thank you for sharing this honest review and feedback about our hotel. Please do come see us again.

6/10 Okay

Gary

Liked: Staff & service
Adequate For the Price.
I needed to stay in Avenel for the weekend and selected this place for the cost and location. The staff were very friendly and the room was adequate for my needs. There was a smell of cigarette smoke and weed, so I kept the window open while in the room. It is located next to a Dunkin' where I got my coffee. There was a pizza restaurant and deli a couple blocks away on Avenel Street. Parking was good with an exit out back to a side street. So, again, this met my needs.
Stayed 2 nights in Oct 2022
Response from Manager on Oct 12, 2022
Hello Gary,We can't thank you enough for sharing your feedback with regards to our staff and your insights regarding our location. We hope you will return so that we can provide you an even superior experience.

4/10 Poor

Prathap

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Too much bad smoke smell and the Frizer not working.
Stayed 3 nights in Jul 2022
Response from Manager on Aug 2, 2022
Hello Prathap, Thank you for your valuable opinion regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

Louis, Annandale

Stayed 1 night in Jul 2022
Response from Manager on Oct 23, 2022
Hello Louis, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms on first floor with windows on highway side are not sound proof.
Stayed 2 nights in Mar 2022
Response from Manager on Mar 27, 2022
Hello John, We can't thank you enough for sharing your feedback with regards to our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

2/10 Terrible

jeffrey

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Roaches
The hotel was dirty and had roaches. I booked it based on the name and it was far from anything i have stayed in from travel lodge or Wyndham.
Stayed 4 nights in Nov 2021
Response from Manager on Nov 17, 2021
Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Elena

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
It should of been cheaper. I got "non-smoking" room, but it smelled like smoke. There were so many bugs everywhere.
Stayed 2 nights in Oct 2021
Response from Manager on Oct 27, 2021
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manager on Oct 20, 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

6/10 Okay

Kristina

Disliked: Cleanliness, property conditions & facilities
Shabby
Room card did not work, but did lock once inside. Appeared clean but was very shabby and porn channel on tv. Definitely not recommended for kids. Lastly, I paid $114 for one night but sign on road said rooms for $45. Poor quality but good for just a few hours of sleep
Stayed 1 night in Sep 2021
Response from Manager on Sep 26, 2021
We appreciate that you've taken the time to share with us regarding our room and comments about our tv. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

2/10 Terrible

Janessa

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Had roaches
Stayed 2 nights in Sep 2021
Response from Manager on Sep 8, 2021
I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. We hope you'll return someday to see how we're improving.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Near Wawa and Dunkin, but the service is so disappointing, the room has a lot o Roaches, The Bath room has Stain. Aircon is Not cold, Room is Bad Smell
Stayed 4 nights in Aug 2021
Response from Manager on Aug 17, 2021
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.

6/10 Okay

David

Stayed 1 night in Jul 2021
Response from Manager on Oct 20, 2021
It was our privilege to earn your business and we hope to host you again on your next trip.,

2/10 Terrible

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
smell of marijuana in the room
Stayed 2 nights in Jul 2021
Response from Manager on Jul 13, 2021
I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.

4/10 Poor

Christopher

Roach problem
My stay was less than acceptable. The thing I was mad at the most was this hotel had roaches! I let the person at checkout know that they have a roach problem and they should look at getting that under control. The attendant said he didn’t care they had roaches. 😡 That particular Travelodge suck.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2021
Response from Manager on Jul 1, 2021
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

4/10 Poor

Tabitha

Traveled with family
Disliked: Property conditions & facilities, room comfort
Very bad
I was given the wrong room and man entered the room while I was in the shower it was horrible
Stayed 2 nights in Feb 2021
Response from Manager on Feb 14, 2021
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice and comfortable but it was a little cold in there that's the only complaint that I had
Stayed 1 night in Dec 2020
Response from Manager on Dec 19, 2020
We can't thank you enough for sharing your feedback with regards to our room. We appreciate you taking the time to share your experience.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally disgusting
the place smelled and there were bugs crawling in the bathroom. Stay far away. You would think that this was a $45 room. It was $90. Never again
Stayed 1 night in Sep 2020
Response from Manager on Sep 5, 2020
I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. We hope you'll return someday to see how we're improving.

2/10 Terrible

Georgietta

Disliked: Staff & service
FRONT DESK DISRESPECTFUL, SANDY, HUNG UP ON ME.
I DID NOT STAY, THEY WOULD HONOR, THE ROOM, SAYS I HAD TO WAIT TIL 3PM THE NEXT DAY, THEY WERE FULL. THEY WERE NOT FULL I HAVE VIDEO. THEY WANTED ME TO PAY $95 A NIGHT NOT GO THROUGH HOTEL. COM. I came there numerous times after 3pm up to 2am, paid cash 80 to 90 dollars. Now that I use HOTEL.COM. THEY DID NOT LET HAVE A ROOM. I HAD TO GO TO ANOTHER HOTEL IN THE AREA... PLEASE REFUND MY MONEY... $144.00.. YOU DON'T HAVE A NUMBER, I CAN CONTACT YOU... HOTEL. COM.. OR REFUND MY CARD .I do not have that card.Had to cancel. Please call me for new card.THANK YOU
Stayed 2 nights in Mar 2020
Response from Manager on Jun 11, 2020
I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you've brought to our attention are being promptly addressed. Please feel free to contact us if this situation has not been resolved to your satisfaction. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service
Wasn’t nice and the people staying there all looked like junkies
Stayed 3 nights in Mar 2020
Response from Manager on Mar 24, 2020
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Stephany, Newark

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was durting it had stains the bathroom look like no one cleaned it
Stayed 1 night in Mar 2020
Response from Manager on Mar 14, 2020
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations with the standard cleanliness you've come to expect from us. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Thank you for staying with us.

8/10 Good

Verified traveler

Stayed 1 night in Feb 2020
Response from Manager on Mar 2, 2020
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing to be here next time I wanna come back here caused the place it’s really nice and clean
Stayed 1 night in Feb 2020
Response from Manager on Feb 19, 2020
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!

6/10 Okay

todd

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
the gentleman at the front desk act like he didn't know what he was doing and he don't know how to deal with customers
Stayed 1 night in Jan 2020
Response from Manager on Feb 3, 2020
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our front desk. I hope that we will impress you with exemplary service during future visits.

6/10 Okay

Verified traveler

I liked the quietness/dislike that wasn't a lamp in the room
Stayed 1 night in Jan 2020
Response from Manager on Jan 25, 2020
Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our room. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Cheap
When I tried to check in early they wanted to charge me an extra $20 for two hours early which was 3 hours after my arrival. The staff didn’t clean our room until I complained to them about it. Very cheap, rooms look better than the photos on the website. You pay for what you get
Stayed 3 nights in Dec 2019
Response from Manager on Jan 4, 2020
Thank you for sharing this honest review and feedback about our staff and your comments about our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

2/10 Terrible

Richard, Puerto Rico

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No good is in bad condition and very dirty. Smell like cigarette and mariguana
Stayed 1 night in Jan 2020
Response from Manager on Jan 25, 2020
We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

2/10 Terrible

jorge

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Smelly, no Free HBO or continental Breakfast as advertisement. Mediocre.
Stayed 3 nights in Dec 2019
Response from Manager on Dec 12, 2019
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our breakfast. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019
Response from Manager on Nov 7, 2019
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

6/10 Okay

Christine

Liked: Staff & service
It was okay tbh I saw a roach and it kinda discussed me but it is what it is. But other than that the stay was okay
Stayed 1 night in Oct 2019
Response from Manager on Oct 19, 2019
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

2/10 Terrible

victor

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Completed bad, they offer continental breakfast and only give one paper bag with two thinks no coffee or nothing else
Stayed 1 night in Oct 2019
Response from Manager on Oct 15, 2019
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our breakfast. We hope to see you again in the future. Thank you for your valuable business.

10/10 Excellent

Nadya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Manager on Oct 10, 2019
It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Summer

Disliked: Property conditions & facilities
Solo female travel for 3 day weekend
Pro-Easy Check in. The room came with fridge and microwave. Enough floor space. Near lots of locations to get food and drinks. Cons-Based on the price I expected a bit better especially since other chains with better amenities are the same price. The external image of the place is a turn off to booking. Locks on doors need to be better as the single chain does not make you feel very secure.Very outdated just some paint, new tiles and out with the carpet would make all the difference in the appearance and appeal.
Stayed 2 nights in Oct 2019
Response from Manager on Oct 8, 2019
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our price and your comments about our room. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

4/10 Poor

DC, Vitginia.

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is pretty run down and tired in general. The market it's in allows them to charge twice what the rooms should be priced. No alarm clock; ancient matresses; and bag breakfast for $135 a night.
Stayed 1 night in Sep 2019
Response from Manager on Sep 22, 2019
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our breakfast and your insights regarding our property. We hope you'll return to see how we continue to improve our service and hospitality.

4/10 Poor

craig

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need a refund
Didn't stay there canceled reservations, tried to get in touch with hotels.com no luck
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Easy access for travelers, located close to nearby restaurants and amenities. Bathroom could be upgraded.
Stayed 1 night in Aug 2019
Response from Manager on Aug 20, 2019
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our access. We hope you will return so that we can provide you an even superior experience.

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it at all
The room was small it had a odor to it the lodge is known for a one night stand hotel would not go back to stay sign stated 48 dollars a night and I paid 76 through hotel com
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness
The room was not made 3 days on the row. I have never stayed in a hotel with such a poor cleaning service
Stayed 7 nights in Jul 2019
Response from Manager on Aug 12, 2019
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our service room. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.